Anson K

Moove unsafe equipment and poor treatment to members.

Horrible service and equipment maintainance at Moove oakdene I was injured by one of thier benches,chich went on a completer decline during my set My shoulder was dislocated and om tip of that,nobody who actually works in that gym is first aid trained They were not in a position to help me with anything, not even an arm sling or to help me off the ground. That's not even the worst part,the general anger at that club handled the situation very disgustingly and not following any procedure as well A few hours after the Incident the manager called me from her cell phone while I was still in hospital to let me know that thier maintainence guys are on site and have checked the equipment and nothing is wrong with the bench, She's telling me that it was my fault, and she's telling me thies without checking cctv or opening any type of investigation,let alone open an incident report. The day after the incident when I tried to contact her saying that something should be done,she ignored my calls and texts Later that evening she sends me am email adress to escalate and calls my situation a "query" 2 days after my recovery I went in to the gym to demand answers as to why this situation is being handles so poorly, the very same Manager did not want to answer any of my questions amd saw nothing wrong with how she handled the situation. She then proceeded to press the panic button to vacate me ( I am in an arm sling with no weapon and me and did no threaten her at all) When security gets to the site,she lies to them right before my eyes and tells them that I was swearing at her They did let her know that this is not a situation you press the panic button for and was embarrassed when security could not remove me She insisted that I leave the premises simply because she could not answer my questions,despite the gym debiting my account the previous day,as well me paying for my own hospital bills the day before. That same evening debit was refunded and my membership was terminated by them,despite me being the victim. They know that they did not follow procedure with the whole situation and they tried ti make me look like and offender to cover it all up. I've sent an email to thier head office telling them that I have proof such as videos and witnesses that the injury was completely the gyms fault. They have since not rep****. Manager also **** to me saying that there was nothing wrong with the bench but to this day,that bench is still cordoned off.why? Moove is comple unpleasant and unprofessional when it comes to people getting injured by their equipment Do NOT train at moove,should you get hurt,even if it's thier fault,they will look the other way and deny accountability. They will not even respond to your calls or emails. The only reason I have not opened a case was because of my financial situation. Please people,you are not safe training at moove,they do not care about thier members at ALL Also ,I have found out from other members I'm that gyms,that they have previously complained about theat same bench that I was Injured on,but they took all the complaints likely. Please read my story. The managers name at the club is Nelly and is not fit for Manager position at all.