MM
Moove Motion Fitness Club
Claimed Business
MM
Moove Motion Fitness Club
Claimed Business
15 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|15 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(7.7%)
1(92.3%)
5(0%)
4(0%)
3(0%)
2(7.7%)
1(92.3%)
Frequently Asked Questions About Moove Motion Fitness Club
Moove Motion Fitness Club has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Moove Motion Fitness Club across 123 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAA
Aucamp A
1 reviews | Active since Jan 2020
21 Feb 2026, 10:37
Moove Sunninghill a truly pathetic experience.
The treadmills are broken refurbished units that randomly stop dead mid workout, which is dangerous. The Stair Masters have been broken for over a year, with only one functioning. For a gym of this size, that is ridiculous. Weighted machines are completely out of alignment. You have to lean halfway off the seat just to sit centered on the handles. Basic maintenance is clearly being ignored. You have to dodge several handheld cameras and private photoshoots every day POPIA act is constantly being breached. Barbells and equipment regularly used as tripods. I was told to use another machine because someone’s phone was using the seat. Turning into a major fight. Still waiting for the incident report requested months ago. Peak hours feel like a content studio. People training without shirts, posing, blocking equipment. Trainers take equipment for over 30 minutes while filming their clients. Barely doing a single set. It is a complete circus. Zero discipline from floor staff. No structure. No respect for paying members who just want to train properly.
Helpful (0)
|Replies (0)AA
Aucamp A
1 reviews | Active since Jan 2020
21 Feb 2026, 10:37
Moove Sunninghill a truly pathetic experience.
The treadmills are broken refurbished units that randomly stop dead mid workout, which is dangerous. The Stair Masters have been broken for over a year, with only one functioning. For a gym of this size, that is ridiculous. Weighted machines are completely out of alignment. You have to lean halfway off the seat just to sit centered on the handles. Basic maintenance is clearly being ignored. You have to dodge several handheld cameras and private photoshoots every day POPIA act is constantly being breached. Barbells and equipment regularly used as tripods. I was told to use another machine because someone’s phone was using the seat. Turning into a major fight. Still waiting for the incident report requested months ago. Peak hours feel like a content studio. People training without shirts, posing, blocking equipment. Trainers take equipment for over 30 minutes while filming their clients. Barely doing a single set. It is a complete circus. Zero discipline from floor staff. No structure. No respect for paying members who just want to train properly.
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Replies (0)LM
Landy M
1 reviews | Active since Jan 2020
11 Feb 2026, 06:31
Moove won't cancel my contract
I signed a 24 months contract with them, they kept on deducting the money even after the contract has ended. I stopped the debit order and now they telling me the contract continues on month to month bases after the 24 months. The contract states clearly that it starts 23 September 2023 to 27 September 2025. Now I'm struggling to cancel they say I must cancel on the app but when I try to go into the app, it's blocked because the debit order didn't go through now what must I do
Helpful (0)
|Replies (0)LM
Landy M
1 reviews | Active since Jan 2020
11 Feb 2026, 06:31
Moove won't cancel my contract
I signed a 24 months contract with them, they kept on deducting the money even after the contract has ended. I stopped the debit order and now they telling me the contract continues on month to month bases after the 24 months. The contract states clearly that it starts 23 September 2023 to 27 September 2025. Now I'm struggling to cancel they say I must cancel on the app but when I try to go into the app, it's blocked because the debit order didn't go through now what must I do
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Replies (0)MP
Majandra P
1 reviews | Active since Jan 2020
24 Nov 2025, 14:06
Unsafe equipment, **************
Unfair Targeting & Unsafe Equipment at Moove Gym Bassonia Review / Post Body: I am extremely disappointed with the repeated unfair treatment my group has received at Moove Gym Bassonia. • We have been singled out by male staff (not personal trainers) for minor issues that other members do every day without being addressed. • Examples include being told not to grunt while squatting 160kg, being asked to re-rack weights when others leave theirs scattered, and being told not to throw weights, even though several dumbbells (40–55kg) are damaged and taped with duct tape, which is unsafe. • I have photographs of both the damaged equipment and the unracked weights by other members. • Despite raising this with the branch manager and head office, no action has been taken, and the behaviour continues. This targeted and inconsistent enforcement makes us feel unwelcome and discriminated against. I am seriously considering leaving the gym, despite bringing in multiple new members who are joining this week. Moove Gym must address staff behaviour and unsafe equipment immediately. Paying members should not have to endure this.
Helpful (0)
|Replies (0)MP
Majandra P
1 reviews | Active since Jan 2020
24 Nov 2025, 14:06
Unsafe equipment, **************
Unfair Targeting & Unsafe Equipment at Moove Gym Bassonia Review / Post Body: I am extremely disappointed with the repeated unfair treatment my group has received at Moove Gym Bassonia. • We have been singled out by male staff (not personal trainers) for minor issues that other members do every day without being addressed. • Examples include being told not to grunt while squatting 160kg, being asked to re-rack weights when others leave theirs scattered, and being told not to throw weights, even though several dumbbells (40–55kg) are damaged and taped with duct tape, which is unsafe. • I have photographs of both the damaged equipment and the unracked weights by other members. • Despite raising this with the branch manager and head office, no action has been taken, and the behaviour continues. This targeted and inconsistent enforcement makes us feel unwelcome and discriminated against. I am seriously considering leaving the gym, despite bringing in multiple new members who are joining this week. Moove Gym must address staff behaviour and unsafe equipment immediately. Paying members should not have to endure this.
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Replies (0)ZM
Zintle M
1 reviews | Active since Jan 2020
2 Oct 2025, 07:33
Ignite fitness is a ****
Southgate branch, what a ****. My gym membership expired and they automatically continued with it and said that was part of the contract, to automatically continue if I don’t send a cancellation email. I sent the email last month, 4 times. No one bothered to respond or at least acknowledge the cancellation. All they do is to continuously debit my account. I have called the head office, the Menlyn office and no one is bothered to assist. This is a ****, just after people’s money with no proper communication or whatsoever.
Helpful (0)
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Zintle M
1 reviews | Active since Jan 2020
2 Oct 2025, 07:33
Ignite fitness is a ****
Southgate branch, what a ****. My gym membership expired and they automatically continued with it and said that was part of the contract, to automatically continue if I don’t send a cancellation email. I sent the email last month, 4 times. No one bothered to respond or at least acknowledge the cancellation. All they do is to continuously debit my account. I have called the head office, the Menlyn office and no one is bothered to assist. This is a ****, just after people’s money with no proper communication or whatsoever.
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Replies (0)RT
Rochelle T
1 reviews | Active since Jan 2020
22 Sept 2025, 11:08
NON RESPONSIVE
MOOVE Oakdene - I have been trying for months to get hold of this branch - obviously they cannot afford to keep their lines operational... other branches won't assist me with membership information after hearing I need to join at a different branch. Not sure why I am even surprised - not easy to find good service (or any service at all) these day...
Helpful (0)
|Replies (0)RT
Rochelle T
1 reviews | Active since Jan 2020
22 Sept 2025, 11:08
NON RESPONSIVE
MOOVE Oakdene - I have been trying for months to get hold of this branch - obviously they cannot afford to keep their lines operational... other branches won't assist me with membership information after hearing I need to join at a different branch. Not sure why I am even surprised - not easy to find good service (or any service at all) these day...
0
Replies (0)YL
Yatish L
1 reviews | Active since Jan 2020
8 Sept 2025, 07:58
Formal Complaint Regarding Unfair Termination of Membership and Poor Handling by Hillfox Branch Staff
To Whom It May Concern, I am writing to formally express my dissatisfaction with the manner in which my 17-year-old son's membership was handled at the Hillfox branch of Moove Motion Fitness. He had been a loyal member for over two years, yet in August 2025, his membership was suddenly terminated without prior notice to us, his legal guardians. I found this not only alarming but also irresponsible, considering he is a minor and parental engagement should have been a priority before any disciplinary action was taken. Upon inquiry, I attempted to engage with the manager on duty to understand the situation and requested CCTV footage to substantiate the accusations made against him. Disappointingly, I was met with mixed responses, vague explanations, and no concrete evidence. Despite multiple follow-ups over the past two weeks, no footage or formal explanation has been provided. It has also come to my attention that there seems to be a pattern of bias among staff towards a certain group of youngsters at the branch, raising concerns about the fairness and consistency of how policies are enforced. In a time when customer service and business retention should be a priority, it is disheartening to see such poor standards in ethics, communication, and accountability. Moove Motion Fitness had the opportunity to resolve this matter professionally but instead chose to alienate a long-standing member and their family. I trust you will take this matter seriously and respond with the professionalism and transparency that any concerned parent and client deserves. I also hope this message prompts internal reflection and action to prevent similar incidents in the future.
Helpful (0)
|Replies (0)YL
Yatish L
1 reviews | Active since Jan 2020
8 Sept 2025, 07:58
Formal Complaint Regarding Unfair Termination of Membership and Poor Handling by Hillfox Branch Staff
To Whom It May Concern, I am writing to formally express my dissatisfaction with the manner in which my 17-year-old son's membership was handled at the Hillfox branch of Moove Motion Fitness. He had been a loyal member for over two years, yet in August 2025, his membership was suddenly terminated without prior notice to us, his legal guardians. I found this not only alarming but also irresponsible, considering he is a minor and parental engagement should have been a priority before any disciplinary action was taken. Upon inquiry, I attempted to engage with the manager on duty to understand the situation and requested CCTV footage to substantiate the accusations made against him. Disappointingly, I was met with mixed responses, vague explanations, and no concrete evidence. Despite multiple follow-ups over the past two weeks, no footage or formal explanation has been provided. It has also come to my attention that there seems to be a pattern of bias among staff towards a certain group of youngsters at the branch, raising concerns about the fairness and consistency of how policies are enforced. In a time when customer service and business retention should be a priority, it is disheartening to see such poor standards in ethics, communication, and accountability. Moove Motion Fitness had the opportunity to resolve this matter professionally but instead chose to alienate a long-standing member and their family. I trust you will take this matter seriously and respond with the professionalism and transparency that any concerned parent and client deserves. I also hope this message prompts internal reflection and action to prevent similar incidents in the future.
0
Replies (0)TO
Timberland O
1 reviews | Active since Jan 2020
19 Aug 2025, 17:48
Disgusting service!!!
DISGRACEFUL CUSTOMER SERVICE & SERIOUS SAFETY VIOLATIONS - AVOID AT ALL COSTS WARNING TO POTENTIAL MEMBERS: After 2.5 years as a loyal member (since Viva Gym days), I was publicly harassed, falsely accused of damaging equipment, and treated with absolute contempt by manager Elzel and staff. When I raised legitimate safety concerns about their dangerously defective equipment, management became hostile and combative instead of addressing the issues. SHOCKING SAFETY VIOLATIONS: Multiple machines with malfunctioning weight adjustment systems Severely deteriorated safety padding (worn to near-invisibility) Non-functional rep counters across most equipment Damaged ropes and apparatus left in service Poorly secured safety bolting on machines NO visible servicing records or warranty indicators Reliance on unqualified "local handyman" for complex equipment repairs APPALLING MANAGEMENT RESPONSE: Manager "Kingsley" refused to even have a phone conversation to hear my side, conducted zero proper investigation, and dismissed all safety concerns with a blanket denial. They even failed to process my refund correctly - incompetence at every level. TO THE OWNER: Your facility is operating dangerously defective equipment while your managers harass customers who raise safety concerns. The multiple negative reviews here aren't coincidence - they reflect systematic failures in safety, service, and basic competence. SAVE YOUR MONEY AND YOUR SAFETY - choose literally any other gym. This place is an accident waiting to happen with management that couldn't care less about member safety or service.
Helpful (0)
|Replies (0)TO
Timberland O
1 reviews | Active since Jan 2020
19 Aug 2025, 17:48
Disgusting service!!!
DISGRACEFUL CUSTOMER SERVICE & SERIOUS SAFETY VIOLATIONS - AVOID AT ALL COSTS WARNING TO POTENTIAL MEMBERS: After 2.5 years as a loyal member (since Viva Gym days), I was publicly harassed, falsely accused of damaging equipment, and treated with absolute contempt by manager Elzel and staff. When I raised legitimate safety concerns about their dangerously defective equipment, management became hostile and combative instead of addressing the issues. SHOCKING SAFETY VIOLATIONS: Multiple machines with malfunctioning weight adjustment systems Severely deteriorated safety padding (worn to near-invisibility) Non-functional rep counters across most equipment Damaged ropes and apparatus left in service Poorly secured safety bolting on machines NO visible servicing records or warranty indicators Reliance on unqualified "local handyman" for complex equipment repairs APPALLING MANAGEMENT RESPONSE: Manager "Kingsley" refused to even have a phone conversation to hear my side, conducted zero proper investigation, and dismissed all safety concerns with a blanket denial. They even failed to process my refund correctly - incompetence at every level. TO THE OWNER: Your facility is operating dangerously defective equipment while your managers harass customers who raise safety concerns. The multiple negative reviews here aren't coincidence - they reflect systematic failures in safety, service, and basic competence. SAVE YOUR MONEY AND YOUR SAFETY - choose literally any other gym. This place is an accident waiting to happen with management that couldn't care less about member safety or service.
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Replies (0)JG
Justin G
1 reviews | Active since Jan 2020
16 Aug 2025, 05:01
Useless finance department.
If you want to do anything regarding your account good luck. I froze me and my wifes account which only would cost me R100 for both of us. Moove debited me the 100 rand and not long after proceeded to debit the remaining balance off of me too. What's the use of having rhe option to halt your debits until you have the finances for it if they don't uphold to their own rules. I will put a stop order against this disgrace of a company.
Helpful (0)
|Replies (0)JG
Justin G
1 reviews | Active since Jan 2020
16 Aug 2025, 05:01
Useless finance department.
If you want to do anything regarding your account good luck. I froze me and my wifes account which only would cost me R100 for both of us. Moove debited me the 100 rand and not long after proceeded to debit the remaining balance off of me too. What's the use of having rhe option to halt your debits until you have the finances for it if they don't uphold to their own rules. I will put a stop order against this disgrace of a company.
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Replies (0)