FM
Franklin M
Active since Sep 2016
17
Reviews
0
Industries
Reviews
17 reviews14 months ago
Sanlam holding money hostage/poor system in place.
Sanlam is holding my money hostage and delaying the transfer of my money to momentum. Call/chat & website is not helpful as their mechanisms don’t work. Been 4 months now. Terrible service and poor communication.
268 replies
14 months ago
Momentum 👎🏾 *********
Since December 2024, Momentum is struggling with my 2 pot claim. They avoid mails and upon contacting them they provide vague feedback and mention that Anele Tofile is in meetings. Best employee of the century since his been in a meeting each day from the 2nd of December. If I have an option in future I’ll ensure to move my provident away from this organisation. Struggling with simple queries like this only means employees are under staffed and frustrated.
71 replies
16 months ago
Unable to get a hold of anyone to assistance after I submitted documents 3/4 weeks ago
Failure points during provident transfer. * up to 2 hours waiting time and counting via WhatsApp chat (day #2). * over 30minutes waiting time via calls (I disconnected, not enough airtime to hold on). * little to no response via E-mail. Basically I did a quick search and also noticed a lot of clients waiting for days and hours for feedbacks of their claims & payouts. I’d expect a business this large to have solutions or capacity to handle requests that include finances?
112 replies
18 months ago
Home Connect & VumaTel Bad combo.
No solution provided for constant disconnect that occurs on the fibre line. Both ISP and VumaTel are defeated in solving a simple query. Multiple calls logged with home connect and escalations to VumaTel. Will continue with waiting for March 2025 to cancel in order to change Fibre infrastructure.
53 replies
18 months ago
Continuous line issues and intermittent connection coupled with a poor month to month contract
Continuous line issues and intermittent connection coupled with a month to month contract which includes a clause to pay an amount to cancel. What is there to cancel if this is a month to month contract? Poor business model to retain clients while issues are unresolved.
648 replies
19 months ago
When I logged a call yesterday telephonically the engineer was swift in understanding an outage occurred
When I logged a call yesterday telephonically the engineer was swift in understanding an outage occurred. Happy with the comms and alertness of the team. Thabo followed up to ensure the issue is resolved. Ref: 810761
53 replies
20 months ago
Zethu was able to understand the core issue and took steps to rectify through re-provisioning the line
Zethu was able to understand the core issue and took steps to rectify through re-provisioning the line. This seemed to have solved the problem.
159 replies
21 months ago
Call ref: 742282 Cole assisted me with reconnected my WiFi and identifying that my older WiFi has now packed up
Call ref: 742282 Cole assisted me with reconnected my WiFi and identifying that my older WiFi has now packed up. Replaced it with a secondary WiFi and connection is back up.
58 replies
24 months ago
Princess checked up with me first thing in the morning and followed up exactly on the time mentioned after (08:00)
Princess checked up with me first thing in the morning and followed up exactly on the time mentioned after (08:00). Happy I moved back to home connect as an ISP. Please keep me in the loop with any promos to boost my speed, currently on 50MB, would like to get to 100MB.
53 replies
25 months ago
612808 Edmund assisted me very well
612808 Edmund assisted me very well. 👌🏾
53 replies
Review Distribution
5 Star
7 (41.1764705882353%)
4 Star
1 (5.882352941176471%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (52.94117647058823%)