Faren N

Arc store doesn't care about their customers

Terrible customer service at the pavilion branch. You are not even greeted by the person cashing up. The staff on the floor misinformed me on promotions only for me to get to the till and realize I wasted an hour in store on a promotion I didn't qualify for. Poor quality of the charms given on leneige purchases .When I reported this to the manager he made many promises and then never got back to me. I escalated it with customer care. They too, never came back to me. High end store with no customer service focus