Henry H

Shockingly bad nursing care at Intercare Hazeldene

I was admitted on Friday 4 April to this facility Over the weekend I had two sessions of occupational therapy but absolutely no physio which I had twice a day in the preceding week, after having spent 18 days in Wilgers ICU, where I had three sessions a day from day 9! I became dizzy on the Sunday, a first in nearly 5 weeks and one of the symptoms which calls for immediate cessation of activity after a major heart surgery. Had to be helped back to my bed. On Thursday morning I summoned the facility manager to my bed. I was livid and insisted on laying an official complaint In the bed on my right a Zulu gentleman was lying the same period as myself. For six days he was delirious and specifically at night his talking and shouting never ceased. What bordered on being cruel to the other occupants of te room; two dying due to cancer and a quadriplegic who was being treated for a septic bedsore, was the fact that we were informed on the Wednesday that he would be moved, and yet we had to put up with another night of shouting and talking! SlAs I said, Thursday morning I was livid For 6 full days I had no physio, I was coughing incessantly and I could feel my lungs filling up with flehm and indeed developed an infection! I demanded immediate treatment twice a day,I demanded the patient being moved away and got out of there after I had to extend my stay by 3 days. Over the Easter weekend a dedicated physiothe****** named Dudu got me going and managed to get me out of that place in four days! The treatment of the paraplegic fourty year old next to me was, to say the least, absolutely shocking. He could only whistle to attract attention and was flatly ignored. I rang the bell on his behalf almost constantly but reaction was snail-paced to say the least. He ended up after something like four weeks in that facility with a mild stroke and meningitis,and was transferred to a hospital yesterday! In the time I was there, two elderly gentlemen, admittedly stubborn, fell after getting out of bed, after I rang the bell immediately upon being aware of their intentions. Again snail-paced responses contributing. This my review and I am a registered dentist, thus not unfami**** with standard of care!