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Intercare
Verified Business
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AI Review Summary
Based on recent customer reviews, Intercare receives strong praise for specific doctors such as Dr. Mamiala, Dr. Strauss, Dr. Snyman, and Dr. Jooste, who are described as compassionate and skilled. However, the overwhelming majority of feedback highlights severe administrative failures, particularly around billing, credit bureau listings without prior notification, and accounts being handed to attorneys prematurely. Multiple patients report being charged incorrectly, ignored when following up, and receiving poor communication from finance departments. Misdiagnoses and dismissive doctor encounters also feature prominently across several branches.
Performance(last 12 months):
0Trustindex Rating
#14Ranked In Health & Medical
58 hours 38 minutesAverage Time To Reply
-32 NPSRecommended: Unlikely
Replied to 85% of negative reviews
Typically takes less than 45 hours 9 min to reply
TrustIndex
0
Score
Ranking
#14
in Health & Medical
Avg Reply
58 hours 38 minutes
NPS Score
-32
Recommended: Unlikely
Replied to 85% of negative reviews
Typically takes less than 45 hours 9 min to reply
Review Distribution
2|45 Reviews
May '25 - Apr '26
5(19.5%)
4(4.9%)
3(0%)
2(2.4%)
1(73.2%)
5(19.5%)
4(4.9%)
3(0%)
2(2.4%)
1(73.2%)
Frequently Asked Questions About Intercare
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (45)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDK
Dwayne K
1 reviews | Active since Jan 2020
26 Feb 2026, 10:48
Unfair Credit Listing & No Direct Communication – Intercare Irene / Dr Du Plooy
I am extremely disappointed in how this matter has been handled by Intercare Irene (Dr Du Plooy’s practice). An outstanding amount of R1 177.00 was handed over to attorneys and I was listed as a “Bad Payer” on the credit bureau — without ever being contacted directly. All communication was sent to the main member (my former partner), from whom I separated a long time ago. I no longer reside at that address and was never personally notified before being handed over and listed. I was not given a fair opportunity to resolve the account prior to the adverse listing. As soon as I became aware of the listing, I made enquiries and settled the outstanding amount in full. I have since received written confirmation that my name was cleared from the credit bureau. However, despite settlement and written confirmation, the negative listing is still reflecting. This has now affected me personally and has had a serious impact on my business activities. A “Bad Payer” listing is not something to take lightly, especially when proper communication procedures were not followed. I am requesting urgent intervention from Intercare Irene to ensure: • Immediate removal of the adverse credit listing • Confirmation that all credit bureaus have been updated • Proper review of how this matter was handled This situation could have been avoided with correct and direct communication. I expect this matter to be resolved urgently.
Helpful (0)
|Replies (0)DK
Dwayne K
1 reviews | Active since Jan 2020
26 Feb 2026, 10:48
Unfair Credit Listing & No Direct Communication – Intercare Irene / Dr Du Plooy
I am extremely disappointed in how this matter has been handled by Intercare Irene (Dr Du Plooy’s practice). An outstanding amount of R1 177.00 was handed over to attorneys and I was listed as a “Bad Payer” on the credit bureau — without ever being contacted directly. All communication was sent to the main member (my former partner), from whom I separated a long time ago. I no longer reside at that address and was never personally notified before being handed over and listed. I was not given a fair opportunity to resolve the account prior to the adverse listing. As soon as I became aware of the listing, I made enquiries and settled the outstanding amount in full. I have since received written confirmation that my name was cleared from the credit bureau. However, despite settlement and written confirmation, the negative listing is still reflecting. This has now affected me personally and has had a serious impact on my business activities. A “Bad Payer” listing is not something to take lightly, especially when proper communication procedures were not followed. I am requesting urgent intervention from Intercare Irene to ensure: • Immediate removal of the adverse credit listing • Confirmation that all credit bureaus have been updated • Proper review of how this matter was handled This situation could have been avoided with correct and direct communication. I expect this matter to be resolved urgently.
0
Replies (0)CK
Caspar K
1 reviews | Active since Jan 2020
15 Feb 2026, 06:13
“Confirmed Booking, Zero Care – R1018 for Nothing”
Here’s a revised poor service version including that part: The booking process with Intercare Glenfair was swift and easy. We called and made a 17:45 booking, and the staff confirmed that we could come in. Everything seemed fine at first. However, the experience with Dr M Freese was a complete nightmare. The doctor was impatient, rude, and had a terrible attitude. He immediately questioned why we even came at that time, saying there was “nothing he can do right now,” that he needed to leave, and that we should take the patient to their regular doctor instead. He also said he couldn’t do a full check-up. Naturally, I was confused and frustrated — why allow us to make a confirmed booking if the doctor was unwilling to assist? In the end, we paid R1018 for absolutely nothing meaningful — just a useless booking and a referral letter. The service was unprofessional, dismissive, and a complete waste of time and money. I would not recommend this facility to anyone based on this experience.
Helpful (0)
|Replies (0)CK
Caspar K
1 reviews | Active since Jan 2020
15 Feb 2026, 06:13
“Confirmed Booking, Zero Care – R1018 for Nothing”
Here’s a revised poor service version including that part: The booking process with Intercare Glenfair was swift and easy. We called and made a 17:45 booking, and the staff confirmed that we could come in. Everything seemed fine at first. However, the experience with Dr M Freese was a complete nightmare. The doctor was impatient, rude, and had a terrible attitude. He immediately questioned why we even came at that time, saying there was “nothing he can do right now,” that he needed to leave, and that we should take the patient to their regular doctor instead. He also said he couldn’t do a full check-up. Naturally, I was confused and frustrated — why allow us to make a confirmed booking if the doctor was unwilling to assist? In the end, we paid R1018 for absolutely nothing meaningful — just a useless booking and a referral letter. The service was unprofessional, dismissive, and a complete waste of time and money. I would not recommend this facility to anyone based on this experience.
0
Replies (0)JV
Jan V
1 reviews | Active since Jan 2020
8 Feb 2026, 20:40
Severe Pain, Broken Tooth After Root Canal – Awaiting Urgent Resolution
I underwent a root canal procedure at Intercare Wonderboom Junction on 13 January 2026. During the procedure I experienced extreme pain despite multiple injections. I was informed the pain would subside after the treatment and that removal of nerve endings would prevent further pain. Instead, the pain intensified significantly the following day. I returned to the practice urgently and struggled to obtain timely intervention and appropriate medication. The pain has persisted. On the weekend of 7–8 February 2026, a portion of the same treated tooth fractured. I am now facing further invasive treatment and additional medical costs. I have formally escalated the matter to Intercare Holdings and requested urgent resolution due to ongoing pain and medical implications. This post is not to seek sympathy, but to record my experience and await a formal response from Intercare at executive level. I trust the group will address this matter with the seriousness it warrants.
Helpful (0)
|Replies (0)JV
Jan V
1 reviews | Active since Jan 2020
8 Feb 2026, 20:40
Severe Pain, Broken Tooth After Root Canal – Awaiting Urgent Resolution
I underwent a root canal procedure at Intercare Wonderboom Junction on 13 January 2026. During the procedure I experienced extreme pain despite multiple injections. I was informed the pain would subside after the treatment and that removal of nerve endings would prevent further pain. Instead, the pain intensified significantly the following day. I returned to the practice urgently and struggled to obtain timely intervention and appropriate medication. The pain has persisted. On the weekend of 7–8 February 2026, a portion of the same treated tooth fractured. I am now facing further invasive treatment and additional medical costs. I have formally escalated the matter to Intercare Holdings and requested urgent resolution due to ongoing pain and medical implications. This post is not to seek sympathy, but to record my experience and await a formal response from Intercare at executive level. I trust the group will address this matter with the seriousness it warrants.
0
Replies (0)KM
Kgaleshi M
1 reviews | Active since Jan 2020
30 Jan 2026, 05:13
Humiliation and Rudeness
Bad treatment and humiliation from Tebogo Baloyi at Mall@55 while I was there for my tooth extraction
Helpful (0)
|Replies (0)KM
Kgaleshi M
1 reviews | Active since Jan 2020
30 Jan 2026, 05:13
Humiliation and Rudeness
Bad treatment and humiliation from Tebogo Baloyi at Mall@55 while I was there for my tooth extraction
0
Replies (0)DB
CM
Cherokee M
1 reviews | Active since Jan 2020
1 Jan 2026, 19:45
Intercare Woodhill
Op 30 Des 25 het my vrou haar enkel beseer. Sy kon glad nie loop nie en daar was vermoed dat sy haar ligamente geskeur het. Ek het haar na Intercare Woodhill geneem. Die behandeling was uit die boonste rakke gewees. ’n Verpleegster het ons by die kar met ’n rolstoel kom haal en sy is na dadelik deur Dr. Danie gesien. Sy is toe dadelik vir xtrale getuur. Die bevinding was ’n gebreekte tibia. Sy moet ses weke met gips of ’n “moon boot” deurbring. Ons is na die besoek deur Ashley na die apteek geneem waar die “moon boot” aangepas is. Van daar is ons huistoe. Die behandeling was deurgaans van hoogstaande gehalte gewees en ek beveel die Intercare Woodhill ten sterkste aan.Intercare Woodhill.
Helpful (0)
|Replies (0)CM
Cherokee M
1 reviews | Active since Jan 2020
1 Jan 2026, 19:45
Intercare Woodhill
Op 30 Des 25 het my vrou haar enkel beseer. Sy kon glad nie loop nie en daar was vermoed dat sy haar ligamente geskeur het. Ek het haar na Intercare Woodhill geneem. Die behandeling was uit die boonste rakke gewees. ’n Verpleegster het ons by die kar met ’n rolstoel kom haal en sy is na dadelik deur Dr. Danie gesien. Sy is toe dadelik vir xtrale getuur. Die bevinding was ’n gebreekte tibia. Sy moet ses weke met gips of ’n “moon boot” deurbring. Ons is na die besoek deur Ashley na die apteek geneem waar die “moon boot” aangepas is. Van daar is ons huistoe. Die behandeling was deurgaans van hoogstaande gehalte gewees en ek beveel die Intercare Woodhill ten sterkste aan.Intercare Woodhill.
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Replies (0)HH
Henry H
1 reviews | Active since Jan 2020
29 Dec 2025, 06:35
Intercare Glenfair - Waste of time.
I booked a vitality health check with intercare glenfair for 2025/12/29 yet when I pitched up it turns out the vitality nurse is on leave. I should think it's quite simple to not allow bookings for a date when the designated nurse is on leave or to reschedule a booking should a nurse take leave during a time when there might have been bookings made. I rock up, am told it's a technical error and then the lady sits back down at her desk without offering alternative solutions/dates. What a waste of time.
Helpful (0)
|Replies (0)HH
Henry H
1 reviews | Active since Jan 2020
29 Dec 2025, 06:35
Intercare Glenfair - Waste of time.
I booked a vitality health check with intercare glenfair for 2025/12/29 yet when I pitched up it turns out the vitality nurse is on leave. I should think it's quite simple to not allow bookings for a date when the designated nurse is on leave or to reschedule a booking should a nurse take leave during a time when there might have been bookings made. I rock up, am told it's a technical error and then the lady sits back down at her desk without offering alternative solutions/dates. What a waste of time.
0
Replies (0)RF
Roxanne F
1 reviews | Active since Jan 2020
2 Dec 2025, 16:30
Formal Complaint Regarding Refusal of Treatment and Poor Patient Service
Formal Complaint Regarding Refusal of Treatment and Poor Patient Service I am writing to formally lodge a complaint regarding the unacceptable service I received on 02/12/2025 at Intercare dental practice, Northriding. Not even one star worthy – in fact, negative-star worthy. I booked the latest available appointment for 17:30, as I work in Edenvale and can only leave at 16:30. Due to the severe weather and traffic, my husband called ahead to notify the practice that I would be slightly late. Your reception also contacted me, and I confirmed that my GPS indicated I would arrive at approximately 17:37. I arrived at 17:35, yet Dr K. Molefe refused to assist me, stating that the practice must strictly close at 18:00. Despite being informed of my delay three times, I was still turned away. In addition, when I requested a note for my employer at 17:45, the dental assistant only provided it at 17:54. The time taken to write the note exceeded the time required to provide the treatment I came for, making the refusal even more unreasonable. This experience demonstrates an alarming lack of patient care. There was no willingness to accommodate a clearly communicated delay, and no effort to assist a patient who made every attempt to arrive as close to on time as possible under difficult circumstances. I respectfully request that this matter be investigated and that I receive a clear explanation as to why I was denied treatment under these circumstances.
Helpful (0)
|Replies (0)RF
Roxanne F
1 reviews | Active since Jan 2020
2 Dec 2025, 16:30
Formal Complaint Regarding Refusal of Treatment and Poor Patient Service
Formal Complaint Regarding Refusal of Treatment and Poor Patient Service I am writing to formally lodge a complaint regarding the unacceptable service I received on 02/12/2025 at Intercare dental practice, Northriding. Not even one star worthy – in fact, negative-star worthy. I booked the latest available appointment for 17:30, as I work in Edenvale and can only leave at 16:30. Due to the severe weather and traffic, my husband called ahead to notify the practice that I would be slightly late. Your reception also contacted me, and I confirmed that my GPS indicated I would arrive at approximately 17:37. I arrived at 17:35, yet Dr K. Molefe refused to assist me, stating that the practice must strictly close at 18:00. Despite being informed of my delay three times, I was still turned away. In addition, when I requested a note for my employer at 17:45, the dental assistant only provided it at 17:54. The time taken to write the note exceeded the time required to provide the treatment I came for, making the refusal even more unreasonable. This experience demonstrates an alarming lack of patient care. There was no willingness to accommodate a clearly communicated delay, and no effort to assist a patient who made every attempt to arrive as close to on time as possible under difficult circumstances. I respectfully request that this matter be investigated and that I receive a clear explanation as to why I was denied treatment under these circumstances.
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Replies (0)