LN
Lindiwe N
Active since Apr 2019
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
CHARGED FEES FOR NO SERVICES RENDERED
My name is Lindiwe Ndziba. I been using the intercare facilities since 2018. I made a booking for 1 April 2026 4pm was stuck in traffic. I got a call from the doctors office. I explained my situation she suggested I reschedule for the next day which I did for 7.30am. During the night an important work commitment came up so when I got the work email in the morning I woke up and cancelled my appointment. I didn’t get cancellation confirmation- this email usually take long to show up. It’s not the first time did a cancellation so I didn’t expect immediate confirmation. The doctors tried calling me. I was driving at the time so I didn’t see the call. When I got to work they called again. I answered the lady was extremely rude, I told what happened and she insisted that I will be charged. Services are not rendered but you are charged. I have cancelled appointments at this facility before and I never experienced this. I have had emergencies in the past and didn’t make it with out cancellation I was never charged since 2018. My accounts are up to date, I have never experienced such service since 2018. My doctor for chronic conditions is in this facility I go to him regularly and i have never experienced this. I tried to explain they left the charge. Because service where not rendered they didn’t put the charge on medical aid. I would like proof that all appointments cancelled or not are charged in full all the time to understand how do they apply the policy fairly across the board. The facility has walk ins if I don’t arrive I’m sure they managed to take on the next available person. I believe this was unfair treatment for someone who has been a client for so many years. Someone with no outstanding balances.
1 reply
53 months ago
3 weeks no phone claim update - Inconvenienced
Ticket 907060 - I submitted a cell phone claim on 19 January 2022. The claim was acknowledged on 21 January 2022. I requested in this email to be notified if there was any outstanding documents. In my email I was clear that the Police station provided me a case number for the report I was given the Affdavit, I was notified that I could not obtain it. I had no response since the 21st. I called on 2 February to follow up on claim progress and I was notified that I need the Affdavit. I told the lady why was not emailed in this process, I had to call to get an update. I have been inconvenienced, I have lost business as a result not having a phone for so long.
0 replies
53 months ago
Unacceptable Payment & Transfer Timelines of a Provident Fund
My Reference number of my claim is 3529392. I just got confirmation via email that tax direction was successful and payment will be made in 5 – 10 working days. To give you context, I applied for this withdrawal and transfer in the beginning of November, this is completely unacceptable that this payment take so long. I have been pushing this transaction for weeks, its been a back and fourth so actually there is no time for business as usual at the moment its now going for 3months for a fund withdrawal that had not complications. I have not been called to indicate what delayed in this transaction. When Alexforbes consultant notified me that they could not get ahold of the receiving fund, I made contact with Liberty and escalated the matter that we needed the recognition. This matter would have still been pending. I believe Alexandra Forbes has been dragging their feet on this matter Almost 3months to process this is unacceptable. Your timelines are 6 – 8 weeks you have now exceeded this and its Its unacceptable.
1 reply
56 months ago
Poor Service - Over 2months awaiting refund.
My name is Lindiwe Ndziba. My dad passed on 20 July 2021. Avbob Ladybrand was engaged for the funeral services. I paid the invoice promptly of R38k. Closer to the funeral date of 31 July 2021, we engaged Avbob regarding changing the time due to our church not being assist us at a time that corresponded with Avbob. Avbob indicated that they could not assist we had to find another undertaker to do the funeral service etc. Avbob assured us that they would be able to provide us a refund for services they did not provide. I then processed the refund via avbob ladybrand all documents submitted. It is 21 October 2021 i follow up weekly no refund received. I received extremely poor services and communication. This claim is under Ref: 01306037 Ndziba. This is a substantial refund of money i had to borrow and now i am inconvenienced. This has been tragic especially during this mourning process. I dont think i can be able to trust Avbob anymore. Ladybrand i have been engaging a lady named Maria, she keeps telling me that Avbob head office is delaying this matter and she doesn't know why they not processing. She never calls me back i honestly dont know what kind of service this is.
6 replies
87 months ago
Destiny Retirement fund
I withdrew my provident fund on 11 March 2019. They confirmed receipt of the documents as 12 March 2019. I was then notified that my march contribution will be accounted for and thereafter payment will take 3-4 weeks from 1 April 2019. Today is the 16th of April 2019, followed to ensure we are running according to time lines. I was the notified that it will take 6-8 weeks from 7 April 2019. Some allocations need to be made apparently. I am contesting the fact that why was I provided incorrect timelines since there should be standard time line for such withdrawals. I have also noted various review online that indicate that no payment has been received from Destiny. I believe my withdrawal is not prioritised in any way. I believe they were not transparent as a result will suffer damage to my credit rating as planned payments will not proceed on time.
0 replies
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1 Star
5 (100%)