CHARGED FEES FOR NO SERVICES RENDERED

My name is Lindiwe Ndziba. I been using the intercare facilities since 2018. I made a booking for 1 April 2026 4pm was stuck in traffic. I got a call from the doctors office. I explained my situation she suggested I reschedule for the next day which I did for 7.30am. During the night an important work commitment came up so when I got the work email in the morning I woke up and cancelled my appointment. I didn’t get cancellation confirmation- this email usually take long to show up. It’s not the first time did a cancellation so I didn’t expect immediate confirmation. The doctors tried calling me. I was driving at the time so I didn’t see the call. When I got to work they called again. I answered the lady was extremely rude, I told what happened and she insisted that I will be charged. Services are not rendered but you are charged. I have cancelled appointments at this facility before and I never experienced this. I have had emergencies in the past and didn’t make it with out cancellation I was never charged since 2018. My accounts are up to date, I have never experienced such service since 2018. My doctor for chronic conditions is in this facility I go to him regularly and i have never experienced this. I tried to explain they left the charge. Because service where not rendered they didn’t put the charge on medical aid. I would like proof that all appointments cancelled or not are charged in full all the time to understand how do they apply the policy fairly across the board. The facility has walk ins if I don’t arrive I’m sure they managed to take on the next available person. I believe this was unfair treatment for someone who has been a client for so many years. Someone with no outstanding balances.