LK
Lauren K
Active since Jan 2013
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Submitted Incorrect Billing to Medical Aid, then Handed Us Over For It
In May 2025 I had my four impacted wisdom teeth extracted in hospital. Prior to the procedure, Discovery confirmed it would be covered and authorised the admission. In June 2025, I received a statement from Intercare indicating that payment was outstanding. I immediately responded to say that the procedure had been authorised and covered by the medical aid and that the matter should be addressed with Discovery. Since then, for several months, I repeatedly followed up with Intercare Gonubie and was consistently told that the matter was being handled. During this period, I also contacted Discovery on multiple occasions and was informed that the claim had not been paid because Intercare had submitted the billing incorrectly - with the first submission being incorrect teeth quantity billed, and the second submission being the incorrect facility code used. I presented this information to Intercare Gonubie, I was told it would be resubmitted, which had been done in October 2025. In February I contacted Intercare head office and managed to speak to one helpful person, Tumo, who put me in contact with Michaela. Michaela did not respond at the time, I had to follow up twice, only for her to tell me that Intercare Gonubie are handling it and will provide feedback - so back to square one, even after begging for assistance from head office. Despite the ongoing dispute of Intercare's billing issue, and the subsequent delayed payment from Discovery, my husband has now been handed over for this matter and received a summons and credit bureau ramifications. This is completely unacceptable. The issue was derived from incorrect billing, not due to refusal or evading payment. My husband and I have done everything we possibly can to act as the middle man between Discovery and Intercare, which should never have been our responsibility in the first place. If the billing was correctly submitted the first time then none of this would have even happened. Just yesterday Intercare Gonubie finally received confirmation of the billing resubmission being processed by Discovery, but unfortunately this came a little too late as Intercare head office had already decided to hand this matter over, despite it still being in dispute due to billing issues. I need confirmation that Intercare will take responsibilty and revoke the hand over, along with the adverse credit bureau listing. While I understand that mistakes can happen, this account should never have been handed over while it was still in dispute and at no fault of our own. We had been patient when Intercare Gonubie consistently informed us that they were handling it. I have documented all the correspondance from our side which very clearly shows that we have done everything we can to assist - I would even go as far as saying we put more admin and follow-ups into this than either other party did. I would love to send this all to a manager to review and see if they think this was worthy of being handed over for. This entire experience has left me with a lot of distaste for Intercare and I cannot see us returning as customers after this ordeal. For now, I just need to get my husband's credit score cleared of any wrongdoing and since Intercare handed it over, Intercare can sort it out - that's the only apology that will suffice.
0 replies
83 months ago
WESBANK TREAT CLIENTS LIKE SCUM
I financed a vehicle through Wesbank over two years ago. Two weeks ago I received a call from a Wesbank consultant requesting proof of insurance and that I had 7 days to provide it. I submitted it to the email address provided within the 7 days, to which I received no response. Today I get a rude email and text informing me that they WILL be debiting an additional amount for their own insurance as "despite numerous attempts", I have not provided the confirmation. Firstly, numerous attempts? Literally one phone call when you requested it. Secondly, I had provided it and you should check your emails before you send out nonsense like that - there is absolutely no excuse to treat your clients like scum! I have never missed a payment and submitted what you requested in the allocated time frame. Thirdly, calling your call centre is absolutely appalling - I tried to call when I received your snotty email and text and the call was dropped. Do not put it on me to contact you when you are wrong. I sent the confirmation and have proof of such. Please give me a call to discuss this as I am no longer wasting any more of my time on this. CHECK YOUR EMAILS.
2 replies
101 months ago
Billed more than six times my SPEND LIMIT!
I have had the absolute worst service from Telkom. Let's take it back a few months: I opened a mobile contract with Telkom, they lost my ID Card when making a copy of it and I HAVE YET TO HAVE ANY RESOLUTION ON THAT MATTER! But that is not what this is about anyway... The agent set my spend limit to R50 - this appears on my contract. My January invoice bills me for R315... how is that even possible if the limit is set to R50? I call customer care and ask them that question. Of course, they don't know. I ask them to check the system and they tell me that my spend limit was actually set to R500. Surely TELKOM needs to take responsibility for their error, as I will not pay more than the R50 which was set, and in writing on their company documents.
3 replies
107 months ago
Terrible customer service
<p>I purchased a ghd that is now just out of warranty. I contacted ghd to ask them about a problem I seem to be having on my styler - the plates no longer touch which pulls my hair. I asked if there was an agent that this could be sent to to fix (I'm happy to pay for it) and whether this was a common problem for ghd's? Their reply was just that they can't recommend anyone and that my styler is out of warranty (which I already told them) and that I can purchase a new one at 20% off which is great but you aren't actually answering my questions. I responded to say that I don't want to buy a new one if this is a common problem and the response was that my styler is out of warranty and how must she know what is wrong with my styler. ARE THEY EVEN LISTENING TO THEIR CLIENTS? And you're telling me that once my straightener is out of warranty that I must just buy a new one because you don't have any agents to fix? No thanks. Not after paying as much as you do for this styler. Please take a minute to actually review and understand what your clients are asking instead of just giving stock standard (and rude) responses. From the looks of all these terrible reviews, it seems ghd is riding on their old reputation of quality which is certainly not what they are delivering nowadays. </p>
0 replies
119 months ago
UNAUTHORISED DEDUCTION!
<p>I had a top up contract with Vodacom. I requested a quote on paying this contract off (premature cancellation) because I was moving overseas. I paid the quoted amount within the 7 days that the quote is valid for. Vodacom took extremely long to confirm this payment and to cancel my contract and I had to constantly follow up (which is not my issue, but just a sidenote). I paid this full amount in JUNE and now in AUGUST, my account is deducted R395.39...?????? How is this even possible? I PAID THE COMPLETE QUOTE!! WHICH MEANS YOU ARE NO LONGER AUTHORISED TO DEBIT MY ACCOUNT!!!! I emailed the person that assisted with my contract cancellation, but ofcourse - no response!</p>
1 reply
120 months ago
Immediate Bank Transfers - pay more for nothing
<p>I needed to make an urgent payment at 9am this morning to a different bank. I selected the immediate transfer option because I need it to reflect straight immediately. Only after you have selected the immediate option, it tells you that you must wait an hour for once-off payments. </p> <p> </p> <p>It is now 2hours later and the amount has still not been deducted from my account so I can only assume that it is far from reflecting on the suppliers side. Why must I pay more for a service that isn't what it says it is? ABSA is just a huge rip-off - extremely unhappy. </p>
1 reply
124 months ago
Best Service I have received
Having ordered a reasonably expensive product online from this company, I was a little skeptical and nervous because I hadn't heard much of them. To say I was happy with the service and product is an understatement. Sean went way beyond the extra mile in ensuring that I was happy and was in constant contact with the courier and myself. After a small glitch with delivery, he jumped to fix the problem and find a solution, and even sent a follow up gift as an apology. I have never experienced such great service from a South African company in my life! People are satisfied with average service - not Viral Audio! I would recommend them to anyone.
0 replies
126 months ago
Vodacom Protect blocked my phone!
Vodacom Protect blocked my phone for no reason! <br> It tells me to enter a pin but when I do, it says please make sure your device has a data connection. Well, vodacom, can you please make sure I have a data connection?<br> <br> I cannot do anything on my phone now and need it for business - please UNLOCK immediately, and don't tell me to call any call center because I CANNOT USE MY PHONE.
1 reply
133 months ago
debit order date not followed as per contract
I have just received a text from telkom staying that my account will be debited on the 15th July. This is not the date that was selected in my contract or confirmed by your consultant!!! It is supposed to be the last day of the month for a reason. I went into my local branch where I was told that nothing can be done. If you are not going to follow the signed contract, please terminate it immediately And do not attempt to debit my account on the 15th!
1 reply
134 months ago
Returned Item still not collected!
I bought an item of clothing online which needed to be exchanged/refunded. I called TakeAlot immediately to notify them of this (Monday 11th May). They said it would be collected within 1-2 days, which it wasnt. I called again and was told the same thing. Now a week later and still no collection. Please can somebody contact me and arrange a confirmed collection date so I can exchange or be refunded for my item.
1 reply
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (50%)
1 Star
4 (40%)