LB
Lizelle B
Active since Oct 2020
14
Reviews
0
Industries
Reviews
14 reviews2 weeks ago
Broken foot because of negligence
First I share the email I send directly to the Hazeldean day clinic the Friday day after my procedure. Good morning, I hope to find you well. I was happy with all over service but I was not happy in treatment after I came back from the theatre. I was the last patient going in. All the patients were drowsy and sleepy when they got back, was assisted to settle in, left to rest and then they received their food and were assisted to the bathroom with 2 assistants. I came back to ward wide awake. As she passed me by a nurse asked if I want my food, and rep**** yes, and received and ate. The whole section was empty, the last patient left about 5 minutes after I came in. I asked the sister that admitted me, if I can walk to the bathroom, and she said yes. And ask because everybody else got assistance and she said no, and I ask because every else got assistance and her answer was but they were drowsy and sleepy. I stood up but my left could not hold my weight. I threw my weigh back on my bed but hurt my left foot very badly as it is completely blue this morning, in the the ankle at the side of my foot. Ok called the nurse reported it, she look at my foot ignored it. I asked her if I can leave and she said as soon as you can arrange transportation you can leave. I called my husband, said to him can and fetch me but with a wheelchair because my legs are not working properly and I hurt my foot. He came and they let me go. The theatre personnal - excellent The ward personnal average but with me very poorly. My back feels great, the operation went well, but now I can barely walk because of an injury I received in your hospital, because I was the last patient and they just wished me to leave. Just a final word. We can get all information about who was working in my ward and when. The manager Lezel Hendriks called me and very friendly ask me what happened and I explained as per email. Her response she talk to the people responsible and get back Friday or Monday. She got back to me on Monday, says that the nurse that was responsible was a contractor, and she cannot remember anything. I told her that contractors are still their responsibility. She hinted that I must go for an X-ray and I asked as whose cost. This was not my fault, Then later she calls me and says I can go for a X-ray at their cost. I went to Intercare Castle gate, also telling that my GP is there. The X-ray results: Comminuted fracture for the distal diaphysis of the fifth metatarsal with minimal displacement and favorable alignment. This was send while I was there at Radiology to Lezel and to the doctor who did my procedure. This is 5 days after the incident. No response so I responded with this email. To be absolutely honest I don't know how you people work. You sent me for X-rays, the foot is broken the easiest thing would have been to just tell me to go to Dr. Paul quickly let him just check what is needed, it is a clean break. But no communication from either side. It is and remains a risk because I am sitting with a broken foot. This was not Dr. Gurnell's responsibility. It is the Intercare Hazeldean staff who made it dry. Tomorrow is a week. A week that I am walking on a broken foot. I have only been decent, addressing things with the right people, directly by email. But I am starting to weigh my options. This sets me back 8 weeks in terms of work, which I cannot function optimally. It has been a huge frustration, painful and absolutely unnecessary. I am also not taking this up with Dr. Gurnell, once again he did his job, with confidence that you will do the same. He is a surgeon, not a not a nurse. And that I was politely dismissed by this email. Dear Mrs Botha Thank you again for bringing the following to our attention on Friday and for our telephone conversation. We take all feedback regarding patient safety and care extremely seriously, and value the input of our patients in order to continuously improve our service. We are truly sorry to hear of the inconvenience you are experiencing. We would like to assure you that we are currently conducting a thorough internal investigation into the alleged incident. This process includes consulting with all staff who were on duty and working in the area on that day in order to compile a clear and detailed timeline of events. In the meantime, as a gesture of goodwill, we have arranged for an X-ray of your foot to be taken. These images and results are fully at your disposal, and you are welcome to use them if you are considering further medical follow-up or treatment by a medical practitioner of your choice. We appreciate your patience while we complete this internal review. Kind regards / Kind regards Lézel Hendriks In conclusion, they accept responsibility, is willing to pay for X-ray but not for treatment. Warning to patients if you are the last patient in the ward, this is what you can expect. Dismissal, even though I asked 3 times if I do not need assistance. And according to them the broken foot is now my problem. Put me 6 weeks back, what about work driving etc. They take no responsibility. We trust them to treat us right. They do not.
0 replies
8 months ago
ActionPrint no product and non-refund - no communication
I ordered 12 show boards for property on the 8th of September 2025, wanted to show a house over the weekend. Now on the 20th of September, still no boards. I missed an offer because of this. They do not communicate with customers at all. I asked for refund, no they cannot but still waiting for stock. They could have told me from the beginning, that this is going to be a problem. I mailed them to ask what the status is. Nothing. I called, told me they will get back to me. Nothing. Called again , now they are waiting for keyrings. Keyrings, for my boards. Then she said I must talk to the owner, he said it will be ready the following day, which was yesterday. Still no boards. I will never use them again. Very quick to take your money, very slow with production.
0 replies
13 months ago
NO PENSIONARS DISCOUNT UNLESS YOU PAY CASH
This is not concerning the meat, this is concerning the pensioner's discount that they say they have. I asked the cashier the previous time I was there, do they have pensioner's discount, and she said yes on a Monday. Mondays are very full and actually effort to go shopping, but rearranged my schedule to get pensioners discount. Getting to the till I ask for the discount and the lady said, just when you pay cash. Now the amount I bought for exceeded R2000. I cannot even withdraw that amount per day, and we are living in a cashless society, because ***** and the danger of ATM's and carrying huge amounts of cash. So they force the elderly, to draw vast amounts of money, which put them in danger of getting ******, I see it as victimizing, and **************s against the elderly. They are more vulnerable as the young, because of frailty. The sad thing is that I buy all my meat from Meat world, but they do not value me as customer, because they discriminate against me for doing the save thing, not carrying cash. Their rules regarding this, is only to protect their income, because I paid, with card, no discount. YOU LOOSE ONE CLIENT AT A TIME.
0 replies
14 months ago
Checkers sixty 60 poor fresh produce and packaging
I used checkers sixty 60 a lot, and was always satisfied with the product and the packing when it came from Checkers Parkview or Checkers Woodlands. Now they have changed my store to the one at Moreleta plaza. From the first delivery I was not satisfied. Their fruit and vegetables are not up to standard. The packaging of the stuff they pack cold with bread, things on top of your avocados which was in bad shape to begin with , and I get the feeling they choose the worst product on the shelf. I escalated this twice now, ask them to change my store back to Parkview or Woodlands, and all they say is that they are not able to do that. The problem is not with the delivery guys, it is quick and efficient, the problem is with the people who choose the product, they choose poorly, and the packers have no idea what they are doing. I tried contacting the store it always goes to the line is busy. I think the fresh products gets old, because there are not enough feed in that checkers. So although you contact the call center, and the escalate it, they cannot change it from their side, and I cannot change it, and I cannot reach the manager. They refunded the avocados, but still I do not have the product, and because of surgery are not aloud to drive at this point. So this is very frustrating, and I cannot believe that they cannot even try change the store back to the one I had previously.
0 replies
19 months ago
Wallet is a loan.
Why not Fedhealth... We were on the Flexi Fed 4 plan, they promote that you can go to GP and have consultations, as many as you want. You cannot see a specialist, if your Vault is not activated, so you are forced to activate the Vault, and from there, when you go the doctor, you must put some money in you wallet. It seems great, you go to the doctor, everything goes through your medical aid. Everything is paid. NOT TRUE. That wallet is a loan. You have to pay it back over a year. In reality, this is only a hospital plan, because all your doctor's visits, X-rays, tests, is a loan that you pay back. If you use a lot of money at the end of the year, and again at the beginning of the next year, you can end up paying (on this plan) between R3000 and R6000 extra per month. We moved to another medical aid, but there are still residue of our Wallet that still has to be paid back. So dentist, everything we did, we are still paying it back. That for people who do not believe in a loan. Beware people, rather go somewhere else.
1 reply
19 months ago
Vodacom Gamiclub ****
There is a lot of bad stuff going on with Vodacom. I was on the Vodacom app, just to see where I stand data and minute and SMS wise, then Vodacom forced us to go on Voda pay. We had already had 3 *****ulent experiences with Vodacom, and now again, I was subscribed on a Gamiclub, which I do not even know where it came from. All my games on my phone are from google play store, and all my gaming subscriptions, is on the app store. The main member of this e Vodacom account, is not even using this phone, so how can it be the through this Gamiclub, the amount payable at the end of the month, was R600 more. In this sense, it is so easy to take money from individuals, without them even using the phone. It needed to be forced stop through Vodacom live. How it this possible, they find a way, to spike prices, without the individual knowing about it. I am so waiting for my contract with them to end, because I see this as ******** as well. This is a warning to all that uses Vodacom on messages type in 31050 and type STOP ALL. Do this on a regular basis, to protect yourself from falling into the same trap.
2 replies
30 months ago
FNB drag feet on reversal from Capitec
It seems to me that you do not get a response from these people, unless you write something on Hellopeter. Lets just recap, I talked to a FNB operator on private chat, and actually wanted to know the procedure for reversal. This could have been done at this stage. They asked reason, and I said it was a ****. They said I must call *****. I did. They emailed me two days later, says I have 48 hours to go to SAPS and make a case, get a case number. I send them back the case number and all the documentation, they took at the police station for evidence. The person handling my incident report is Mhlambi, Sithembiso. After I send these documents, absolutely no response, this was my first complaint on hellopeter on the 14th of November, then they rep**** very quickly responded, that they have received and will reverse from Capitec which is the other bank involved. On the 28th of November, I asked what is the status, no suprise NO RESPONSE. I should have just reversed my money, because seems to me that they send you on this trail, with no result. If I have just reversed, I would have had my money back. If I do not get my money back, they misinform people, because even if you open a case, which takes a lot of time, they get nowhere.
1 reply
31 months ago
Fnb - dragging their feet with *****
This is connected to a Powerball **** which I made a payment for. After I realized it is a **** after they send me a tax invoice (no taxes on lotto) I contacted FNB through secure chat asked if funds can be reversed. At this point reversal was possible. They asked the reason, I said it is a ****, the revered me to *****. I contacted them, got case number. Few days later, now I must go to police station for avadavat and case number which I did. I send this back to the person with all related documents. Not even email back to say that they have received the documents. I took me 3 hours at police station to complete this. The amount is not that big, but it is for me, you must do the right thing.
2 replies
33 months ago
***** committed on Fnb account.
Yesterday, the 16th of September 2023, *****ulent transactions went through on my FNB account, and although I immediately went to the bank, because I couldn't get through to the ***** helpline, they also put me on the phone with the ***** helpline. Here is the thing, I do not have an over draught facility. Still, they let the last transaction go through, without reversing it. I had to wait in line for an hour, to wait for a new card. Now I must wait for the ***** to review, and then I might get my money back. Up to this point, I was very happy with Fnb and their service, but I have lost trust in them. Your trust your well earned money in their care, but my account is empty, because of *****. I am wondering what you are supposed to when you have money responsibilities.
2 replies
48 months ago
Excellent service on Fathers day
I booked a table at Coyoty Creek Spur on Fathers day for my husbands birthday. We were an half hour early, but we could walk straight through to our table, with ample space around us - not cramped whatsoever. The kids drawing and play things were set out already and the space was exactly where I wanted it so that we could see the kids playing. Although the place was packed the service and food was excellent. Thank you so much for an wonderful experience.
0 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
10 (71.42857142857143%)