Nwabisa M

Claim declined

The agents at this company have been misleading and unprofessional. Their primary focus appears to be making sales and earning commission, rather than providing accurate information and proper service. I submitted a claim for my uncle’s funeral cover, which was declined due to two missed premium payments. I was informed that the policy lapses after one missed premium, but is only cancelled after three months of non-payment. This explanation contradicts the information provided by the agent who initially signed me up, as well as what another agent told me when I enquired on the day of my uncle’s passing. This inconsistency is deeply concerning and creates the impression that the company is avoiding its obligation to pay valid claims.