Monarch insurance
Verified Business
Monarch insurance
Verified Business
10 Reviews (last 12 months)
Responds in 194 hours 13 min
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
194h 13mReply Time
0 NPSUnlikely
Replied to 80% of negative reviews
Typically takes less than 194 hours 13 min to reply
TrustIndex
0
Score
Ranking
#49
in Insurance
Avg Reply
194 hours 13 minutes
NPS Score
0
Recommended: Unlikely
Replied to 80% of negative reviews
Typically takes less than 194 hours 13 min to reply
Review Distribution
1|10 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
Nkateko
1 reviews | Active since Jan 2020
9 Feb 2026, 16:17
Worst experience with Monarch
The worst insurance I have ever experienced, I had a horrible house ******* and everything in my house was taken guy almost took my life. I claim everything back from my insurances but this one is giving hard time after pay for 3 full years with no missed payments they I claim the declined they giving me stupid reasons yet they are still deducting monthly!!!!
Helpful (0)
|Replies (0)N
Nkateko
1 reviews | Active since Jan 2020
9 Feb 2026, 16:17
Worst experience with Monarch
The worst insurance I have ever experienced, I had a horrible house ******* and everything in my house was taken guy almost took my life. I claim everything back from my insurances but this one is giving hard time after pay for 3 full years with no missed payments they I claim the declined they giving me stupid reasons yet they are still deducting monthly!!!!
0
Replies (0)MM
Mariechen M
1 reviews | Active since Jan 2020
27 Jan 2026, 15:34
Poor service from Monarch insurance
Good day I have submitted a funeral claim on the 5 January 2026 for my uncle who passed away on the 1 January, I have not received my money still today the 27 of January 2026. It is very difficult to get hold of the people at claims department.
Helpful (0)
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Mariechen M
1 reviews | Active since Jan 2020
27 Jan 2026, 15:34
Poor service from Monarch insurance
Good day I have submitted a funeral claim on the 5 January 2026 for my uncle who passed away on the 1 January, I have not received my money still today the 27 of January 2026. It is very difficult to get hold of the people at claims department.
0
Replies (0)PK
Paul K
1 reviews | Active since Jan 2020
2 Jan 2026, 07:43
Extremely Disappointed
The claim was first logged online on 23 December 2025. Under this website : https://monarchinsurance.co.za/sub-claim .It was subsequently submitted via email to claims@monarchinsurance.co.za, and I have followed up multiple times thereafter. On 27 December 2025, I resubmitted the claim, and due to the lack of response, I visited Lewis Store 313 on 29 December 2025, where we finally received the claim reference number CL287082. Today, I have been advised that I must wait an additional 14 days, which I find unreasonable.Please note that when this funeral cover was taken, it was under the understanding that such insurance provides financial relief during a difficult time, ensuring that burial costs are covered promptly to avoid financial strain. Unfortunately, this has not been the case. We buried my cousin on 27 December 2025 using borrowed funds, which now accrue interest, despite having an active funeral policy intended to prevent such hardship.I kindly request that you advise me on the appropriate escalation process, as I do not accept the additional 14-day delay communicated.
Helpful (0)
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Paul K
1 reviews | Active since Jan 2020
2 Jan 2026, 07:43
Extremely Disappointed
The claim was first logged online on 23 December 2025. Under this website : https://monarchinsurance.co.za/sub-claim .It was subsequently submitted via email to claims@monarchinsurance.co.za, and I have followed up multiple times thereafter. On 27 December 2025, I resubmitted the claim, and due to the lack of response, I visited Lewis Store 313 on 29 December 2025, where we finally received the claim reference number CL287082. Today, I have been advised that I must wait an additional 14 days, which I find unreasonable.Please note that when this funeral cover was taken, it was under the understanding that such insurance provides financial relief during a difficult time, ensuring that burial costs are covered promptly to avoid financial strain. Unfortunately, this has not been the case. We buried my cousin on 27 December 2025 using borrowed funds, which now accrue interest, despite having an active funeral policy intended to prevent such hardship.I kindly request that you advise me on the appropriate escalation process, as I do not accept the additional 14-day delay communicated.
0
Replies (0)YS
Yasmeen S
1 reviews | Active since Jan 2020
17 Nov 2025, 06:52
Monarch insurance is pathetic!!!
Absolutely awful customer service! This company ****med me for over a year I've been paying for insurance for my furniture, now I've put in a claim after a natural disaster and they don't even follow up on my claim. No customer service! Terrible company!! Please do not use Monarch insurance, I wish somebody had warned me 😭😭😭😭
Helpful (0)
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Yasmeen S
1 reviews | Active since Jan 2020
17 Nov 2025, 06:52
Monarch insurance is pathetic!!!
Absolutely awful customer service! This company ****med me for over a year I've been paying for insurance for my furniture, now I've put in a claim after a natural disaster and they don't even follow up on my claim. No customer service! Terrible company!! Please do not use Monarch insurance, I wish somebody had warned me 😭😭😭😭
0
Replies (0)MD
Mapuso D
1 reviews | Active since Jan 2020
27 Aug 2025, 03:30
Funeral police
Worst experience ever in time of need.nothing like relaxing thinking you have a funeral policy ,then when it’s time to bury your loved one.thier claim department can’t pick thier phones.7 days stil no payout but stil taking thier other premiums from my account..😡😡starked running around borrowing money to bury my family member while I have been paying my policy without any delay..
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Mapuso D
1 reviews | Active since Jan 2020
27 Aug 2025, 03:30
Funeral police
Worst experience ever in time of need.nothing like relaxing thinking you have a funeral policy ,then when it’s time to bury your loved one.thier claim department can’t pick thier phones.7 days stil no payout but stil taking thier other premiums from my account..😡😡starked running around borrowing money to bury my family member while I have been paying my policy without any delay..
0
Replies (0)CK
Chuma K
1 reviews | Active since Jan 2020
22 Jul 2025, 10:12
Cancelling
I called multiple times today to have the policy cancelled And the agents pretend as if they don’t hear me at all the moment I say I’m calling to cancel they all skelem I’ve been advised to drop and call again running away from my query can I have my policy cancelled ASAP your customer service is the worst
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Chuma K
1 reviews | Active since Jan 2020
22 Jul 2025, 10:12
Cancelling
I called multiple times today to have the policy cancelled And the agents pretend as if they don’t hear me at all the moment I say I’m calling to cancel they all skelem I’ve been advised to drop and call again running away from my query can I have my policy cancelled ASAP your customer service is the worst
0
Replies (0)LC
KP
Kegomoditswe P
1 reviews | Active since Jan 2020
4 Jun 2025, 13:15
I had a policy with ...
I had a policy with them I called them multiple times to inquire about where and how do I claim but it was a dead end...I managed to Send the claim forms along with the supporting documents but still they declined my claim ... they say they do not cover natural death occurred within the 6month waiting period...but when I took a policy with them the waiting period was three months
Helpful (0)
|Replies (0)KP
Kegomoditswe P
1 reviews | Active since Jan 2020
4 Jun 2025, 13:15
I had a policy with ...
I had a policy with them I called them multiple times to inquire about where and how do I claim but it was a dead end...I managed to Send the claim forms along with the supporting documents but still they declined my claim ... they say they do not cover natural death occurred within the 6month waiting period...but when I took a policy with them the waiting period was three months
0
Replies (0)