NH
Nwabisa H
Active since Jul 2025
5
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0
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Reviews
5 reviews3 weeks ago
I submitted a death ...
I submitted a death claim at Monarch insurance last week Friday the 17th May, up until now it's not finalized and the funeral is now on the 23rd of May
6 replies
10 months ago
Avbob must submit and process my claim and deal with their staff after coz really I'm not part of it at all, I'm about to escalete it further, even if I must take the legal route after raising it with Ombudsman coz I'm tired of calling them then being tra
I write this to express the dissatisfaction of the service I received from Avbob, from the financial advisor to the claim department to their complaints department, it is totally unacceptable and I am very disappointed that no one took it serious whereas it left us as family with financial crisis after the funeral costs that we had to pay cash for funeral but the decease had a policy but because of the confusion that was made by them they refused to submit my claim, and for me to find out now only that by the time we took the policy the consultant was no longer for Avbob but she did the application either way, I suspect there's a lot of *******ion happening in the branch that is inconveniencing us as clients. I am not happy at all and Im not gona leave it like that. I called all the relevant departments to report this up until Erica sent me the forms to fill in and send it back to their complaints department but still nothing has happened and no one is getting back to me except the rep that claims that she's the one who's going to service me from now on but what about the loss that I had, no one cares.
1 reply
11 months ago
It is very disappointing the way Monarch Insurance people with Lewis group complaints department people handled my complaint and unfortunately I'm not gona leave it, if I dnt get help I wil escalate it even further.
Customer service is their last priority, as for their complaints department sent me an email saying they can't find the deceased details on the system and it ends there.
1 reply
11 months ago
I Nwabisa O Hoza submitted funeral claim with Monarch Insurance under Lewis group for 2 policies and the cause of death was due to an accident and according to their contract it's stated that there is no waiting period for unnatural death and the consult
I am not happy at all on how my funeral claim was handled after I submitted the funeral claim with Monarch Insurance under Lewis group.
1 reply
11 months ago
Delaying on finalization of my funeral claim
Not happy at all with the service I got from them regarding the delaying of my funeral claim.
4 replies
Review Distribution
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4 Star
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2 Star
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1 Star
5 (100%)