PK
Paul K
Active since Oct 2009
3
Reviews
0
Industries
Reviews
3 reviews3 months ago
Extremely Disappointed
The claim was first logged online on 23 December 2025. Under this website : https://monarchinsurance.co.za/sub-claim .It was subsequently submitted via email to claims@monarchinsurance.co.za, and I have followed up multiple times thereafter. On 27 December 2025, I resubmitted the claim, and due to the lack of response, I visited Lewis Store 313 on 29 December 2025, where we finally received the claim reference number CL287082. Today, I have been advised that I must wait an additional 14 days, which I find unreasonable.Please note that when this funeral cover was taken, it was under the understanding that such insurance provides financial relief during a difficult time, ensuring that burial costs are covered promptly to avoid financial strain. Unfortunately, this has not been the case. We buried my cousin on 27 December 2025 using borrowed funds, which now accrue interest, despite having an active funeral policy intended to prevent such hardship.I kindly request that you advise me on the appropriate escalation process, as I do not accept the additional 14-day delay communicated.
56 replies
84 months ago
Bad Service
On the 04 March 2019 received sms notifying me that the card was used at Engen Fc wester for the amount of R650.30 as I believed was fraud and Immediately contacted the contact centre to report the matter and spoke to Simo under Ref: ********** 02669 and advised that I need to supply police avedavity together with my copy of ID to ********** to investigate the matter and the Docs were sent through on that day as instructed hoping I will have feedback within 21 days unfortunately due to the poor service of RCS staff I receive zero update/feedback , a month later i have made follow up and the consultant spoke to apologise and advised that she will ask somebody to call me from Fraud department and a month later no one contacted me and had to do another follow up , I mean this is pathetic service to the client more especially where the fraud is involved and still expected to make regularly payments . I still need to understand SLA and how did the person used my card without the identity and at Engen Garage . Please can I get Progress feedback its been two months and half now .
112 replies
127 months ago
Bad Customer Service
This is the experience I had on the 09 October 2015 @ 21:00 at night between Kroonstad and Bloemfontein<br> 1. Was told I don't have benefit and cannot be helped<br> 2. I must pay R1200.00 on the spot to the service provider should I need help.<br> 3.Waited for 5 hours in the dark helpless till I was helped by the stranger ( By the Grace of God)<br> 4. Paid R250.00 in cash to the stranger for the help he provided . <br> I CANNOT BE PAYING THE SERVICES AND NOT GETTING THE BENEFIT OR ASSISTANCE WHEN NEEDED . I contacted Innovation Group on the 15 October to complain about the Bad service i was given and spoke to Ofentse Madibe and he advised that he will refer the matter to his supervisor , on the 16 October contacted me and apologise and ask me the account number to reimburse me and he will again send me the formal apology via Email his name was Lebohang Ntoahae . I sent my banking details through and i received an Email from Mamokete Ramakau requesting my bank statement , I sent it and that was on the 21 October , I have followed up with them and have not received any feedback today. My account was debited again on the 20th of october by this insurance and do not know why as they dont deliver
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)