DK
Dorian K
Active since Apr 2026
2
Reviews
0
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Reviews
2 reviews2 weeks ago
Inconvenient and unacceptable consultation process with Kaelo Health
I wish to formally express my disappointment with the consultation process I experienced with Kaelo Health. When attempting to see a doctor, I was informed that I first needed to phone in for an authorisation code. The call center agent then explained that I must consult with a virtual doctor, who would escalate my case to another doctor to call me back. Only after that call would the doctor decide if I require an in‑person consultation and issue an authorisation code. This process is unnecessarily complicated and highly impractical. I was granted time off during work hours specifically to consult a doctor, yet I am not permitted to have my phone with me at work. Expecting me to wait for a doctor’s call under these circumstances is unreasonable and defeats the purpose of being given time off to seek medical care. Healthcare should be accessible, efficient, and considerate of patients’ circumstances. The current system is not only inconvenient but also unacceptable. I urge Kaelo Health to review this process and provide a more straightforward and patient‑friendly solution.
30 replies
1 month ago
Extreme wait time
I am writing to express my extreme dissatisfaction with the service I received when attempting to update my contact number with Sanlam. On my first call, I waited for 30 minutes to reach an agent, only to be told that they could not assist me and would need to transfer me to another department. After being transferred, I waited an additional 20 minutes before deciding to hang up due to the lack of progress. I attempted to call again, but after another 30 minutes of waiting, I gave up entirely. This was all in an effort to complete a very simple request: updating my contact number so that I could receive my OTP and access the Sanlam app. It is unacceptable that such a basic update requires excessive waiting times and multiple transfers without resolution. The inefficiency and lack of support I experienced have left me extremely dissatisfied and questioning the reliability of Sanlam’s customer service. I urge Sanlam to review its processes and improve the accessibility of basic account services, as customers should not have to endure such frustration for something so straightforward.
105 replies
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