ABONGILE F

Urgent Complaint: Structural Defects and Poor Workmanship at Bluerise Village Property

My name is Abongile, and I am writing to formally raise a complaint regarding my property purchased through IGrow in Bluerise Village, Bluedowns. I am extremely dissatisfied with both the condition of the property and the lack of response from your team. Despite sending numerous emails and attempting to make contact via Twitter, I have received no assistance or acknowledgement to date. This lack of communication is unacceptable. The condition of the house has deteriorated significantly within just two years of occupation. The floor tiles in the main bedroom and my child’s bedroom are lifting and dislodging. The situation has escalated to the point where the tiles are popping up unexpectedly, creating both a safety hazard and significant distress—particularly for my child, who is now too frightened to sleep in her room. Upon further inspection, it has become evident that the issue stems from poor workmanship by your appointed contractors. After removing some of the affected tiles, it is clear that insufficient adhesive was app**** during installation. In fact, in many areas of the house, the tiles sound hollow when stepped on, indicating widespread substandard work. This matter requires urgent attention. I expect IGrow to take full responsibility and arrange for a prompt inspection and permanent resolution of these defects. Please have a representative from your team contact me as a matter of urgency to address this issue. I trust that this complaint will be treated with the seriousness it deserves, and I look forward to your immediate response.