Megan K

Lesedi Masilela One insurance

This company doesn't even deserve one star. Only because of one employee named Lesedi Masilela. I have never come across someone so unprofessional, so nonchalant, so unorganized. I submitted a third party claim for a motor vehicle accident. The accident happened in June 2025. To date the claim has not been finalized. I had to take it upon myself to try to obtain documents from their client and broker. Not one has she communicated with me without me having to hound her. She has no telephone etiquette and no professionalism. I understand I am not a client of one insurance but this woman has given me a bad impression of the entire company because why are the managers and supervisors condoning and allowing this woman's poor work ethic. Whistling and singing while I'm waiting on the phone. She sends me an email saying my claim has been submitted then when i do a followup she asks where are my documents that she previously confirmed she had recieved. My claim might seem insignificant but to wait almost a year. It's completely pathetic.