Poloko N

Disgraceful Service, Unauthorised Deductions, and Appalling Incompetence!

If you are looking for financial peace of mind, avoid DebtBusters at all costs. Entering debt counselling (NCRDC4172) with them has been an absolute nightmare that has left my family in a worse financial crisis than before. Despite successfully collecting our consolidated monthly instalment of R18,000, DebtBusters completely failed to secure our accounts. As a direct result of their negligence, our creditors (Finchoice and Mobicred) bypassed the PDA and processed unauthorised double deductions directly from our bank accounts, including a massive R3,448.17 from Finchoice. When I urgently escalated this to my consultants, I was casually told a refund would take "up to 5 business days." However, after days of being ignored by the consultants and Team Leader, I called their contact centre. A remarkably honest agent named Siphokazi (the only professional person at this company) informed me that refunds actually take 21 days, and the ticket assigned to process my refund had not even been actioned! Management refuses to answer emails, the consultants are utterly lacksadaisical, and the entire process is a chaotic mess. They are quick to take their consolidated payment but will leave you to fend for yourself when creditors *******ly double-deduct. I am utterly disgusted by this gross incompetence. Consider this a severe warning to anyone thinking of using DebtBusters.