Samantha F

WORST EXPERIENCE AT UCT ONLINE HIGH SCHOOL

I am posting this as a last resort because my numerous emails and attempts to resolve a serious financial matter have been completely ignored. In late January, I registered my son at your institution. Due to a total lack of support, I cancelled his enrollment after only three weeks. We subsequently reached a formal agreement regarding the notice fees, where I agreed to a specific monthly amount to be paid via debit order. However, your institution has breached this agreement in a most unprofessional and damaging way. You have debited an amount significantly higher than what was agreed upon, effectively triple the amount. To make matters worse, despite taking these unauthorized funds, you have repeatedly attempted to debit the original amount agreed upon. This has left my account in a minus and has caused essential debit orders for other creditors to fail, incurring bank penalties and damaging my credit standing. I have tried every possible avenue to contact you, but since you do not provide a contact number and ignore urgent emails, I have now had to go public. I demand that a senior manager calls me URGENTLY today to resolve this. I require an immediate refund of the unauthorized funds, the incurred charges and the banking details necessary to switch to manual payments.