Aidan H

Engagement weekend almost ruined by the state of Dunkeld Country Estate

A while back, I visited Dunkeld Country Estate with my partner for what was our engagement weekend. We had stayed there a couple of years ago and loved it - so seemed like a great place to go back to. When we had arrived at the hotel - there were four staff members sitting outside our door to the point where my partner and to walk around them to get to our room after which they continued to sit there and chat. We booked into the hotel and I must say - the rooms were atrocious. It looked like it hadn't been cleaned properly in weeks. The sheets were old and worn (we had asked for them to be changed twice before they finally did). The DStv decoder (which also wasn't working and no one came after I phoned reception to ask to have it fixed) was hanging from the TV with wires everywhere. The walls in the bathroom were so caked with dirt - there was a visible line when you wiped your finger against it. Every single dish in the restaurant at breakfast was badly chipped (which is a health hazard) and the service in the restaurant also not great. What should've been the weekend of our lives was extremely soured by our experience at Dunkeld. Upon checking out we asked to speak to a manager to which he was apparently too busy in the backroom. There was a clear lack of management the whole weekend. Guests in your hotel should at the very least get a clean room. I am disgusted at our experience and will definitely not be returning ever again. I recommend everybody to do the same. I have attached some pictures which basically summarise everything I have to say.