Griffith G

Sold a Defective 2023 Kia Sonet – Terrible After-Sales Support & No Communication

Three months ago, I purchased a pre-owned 2023 Kia Sonet with 50,000 km on the odometer. After driving it for only 5,900 km, the clutch failed. Despite the vehicle being a recent model and still under its original warranty period, Kia is attempting to claim "user error" rather than taking responsibility for selling a vehicle with a failing component. My major grievances: Failed Inspection: If the clutch failed this soon after purchase, it raises serious questions about the quality of the "multi-point inspection" conducted before the sale. A clutch should not fail within three months of ownership on a modern vehicle. Blame Shifting: Rather than investigating the mechanical integrity of the part, they have stripped the clutch and are implying the damage was caused by us. Total Radio Silence: They brought in a specialist for a secondary assessment and promised to provide feedback. Since then, they have gone completely silent. Avoidance Tactics: Every time I call for an update, everyone is "unavailable." There have been no updates, no transparency, and zero professional courtesy. I expect a brand like Kia to stand behind their pre-owned vehicles. Being ignored while they try to dodge a warranty claim is unacceptable. I am still waiting for a formal resolution and will be taking this further if Kia continues to ignore their obligations under the Consumer Protection Act.