Pinky S

Bad customer experience, Not happy at all

I recently bought A bed ,2 plate stove,kettle and a mirror online ...after a day I received email that my bed can't be delivered to me I have to come collect the bed myself ...I then told them I dnt have transport to collect I rather have a refund for the bed ,ok so now they said I will receive the rest of the items and get my refund for my bed ...,I send millions of emails to them with mo response,this people will only get back to u after 2 days no response from watsaap as well ...mind you I made my online order on the 27 of April ...this people are dragging my quiery and it's been a week going back and forth with them ,now they tell me that other items that was supposed to be delivered are out of stock ,just imagine for a whole 5 days that I have been talking and sending them emails they failed to even reserve the items I ordered,now they say I can't get my refund I must wait for 10 days before I get my money back...whose fault is it from 28th of April today it's the 9th of may ..MFA is failing their customers and very slow to attend to queries...I'm very mad now my kids dnt have a. Bed to sleep on and it's very cold now that is winter while MUlTI FURNITURE AND APPLIANCES want me to wait for 10 days for my money