Multi Furniture and Appliances
Verified Business
Multi Furniture and Appliances
Verified Business
144 Reviews (last 12 months)
Responds in 385 hours 19 min
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Multi Furniture and Appliances presents a sharply polarised customer experience. The business earns strong praise from satisfied online shoppers who highlight named staff members, quality furniture, and timely deliveries. However, a recurring pattern of fulfilment failures, unanswered communication, and adversarial returns processes significantly undermines trust. Scores reflect a business with pockets of excellence overshadowed by systemic operational gaps, particularly in post-purchase support and logistics reliability.
Top Strengths:
- •Product Quality & Value: Satisfied customers consistently praise the visual appeal and build quality of furniture, noting items match website images. Appliances and mattresses receive specific compliments. Pricing is seen as reasonable and competitive.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#10Ranked In Furniture & Home
385h 19mReply Time
-34 NPSUnlikely
Replied to 47% of negative reviews
Reply time on negative reviews: 531 hours 32 min
TrustIndex
0
Ranking
#10
in Furniture & Home
Avg Reply
385h 19m
NPS Score
-34
Recommended: Unlikely
Replied to 47% of negative reviews
Reply time on negative reviews: 531 hours 32 min
Review Distribution
2.9|144 Reviews
May '25 - Apr '26
5(44.9%)
4(2.9%)
3(0.7%)
2(2.9%)
1(48.5%)
5(44.9%)
4(2.9%)
3(0.7%)
2(2.9%)
1(48.5%)
Recent reviews (144)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Tembalethu M
1 reviews | Active since Jan 2020
16 Mar 2026, 23:12
Refund not Resolved
Terrible service, i ordered Hi-fi Speaker only for them to call me tell me that they don't have what i ordered they can offer me alternative, which i didn't like and i requested a refund, it's been 12 days now and there's no refund at all.
Helpful (0)
|Replies (0)TM
Tembalethu M
1 reviews | Active since Jan 2020
16 Mar 2026, 23:12
Refund not Resolved
Terrible service, i ordered Hi-fi Speaker only for them to call me tell me that they don't have what i ordered they can offer me alternative, which i didn't like and i requested a refund, it's been 12 days now and there's no refund at all.
0
Replies (0)PX
Precious X
1 reviews | Active since Jan 2020
16 Mar 2026, 12:13
Appalling service at Springfield branch
I am writing to express my extreme dissatisfaction with the service I received at the Springfield Durban branch. I made a layby payment in full, only to be informed after three follow-ups that the selected cupboards were out of stock. The consultant repeatedly assured me she would place an order, but failed to communicate the actual status. When I received a photo of my proof of payment, I questioned its purpose, and the consultant became defensive, claiming she'd told me she'd place the order on Sunday and stock would arrive on Wednesday - a detail I was never informed of. I cancelled my order and requested a refund, but the promised refund form is still pending after 24 hours. To add insult to injury, a heater I purchased last year broke within 2 months, and the sales consultant showed no willingness to assist, simply stating they don't handle electrical issues. I expect a higher level of service and resolution to these issues.
Helpful (0)
|Replies (0)PX
Precious X
1 reviews | Active since Jan 2020
16 Mar 2026, 12:13
Appalling service at Springfield branch
I am writing to express my extreme dissatisfaction with the service I received at the Springfield Durban branch. I made a layby payment in full, only to be informed after three follow-ups that the selected cupboards were out of stock. The consultant repeatedly assured me she would place an order, but failed to communicate the actual status. When I received a photo of my proof of payment, I questioned its purpose, and the consultant became defensive, claiming she'd told me she'd place the order on Sunday and stock would arrive on Wednesday - a detail I was never informed of. I cancelled my order and requested a refund, but the promised refund form is still pending after 24 hours. To add insult to injury, a heater I purchased last year broke within 2 months, and the sales consultant showed no willingness to assist, simply stating they don't handle electrical issues. I expect a higher level of service and resolution to these issues.
0
Replies (0)AB
LN
Lindiwe N
1 reviews | Active since Jan 2020
18 Feb 2026, 08:02
They sold my furniture item while sold
I bought a cardboard last month in multi furniture in bizana branch and paid together with other furnitures when I went for collection I ddnt get the cardboard being sold while it was already paid by me I dont understand why sell it whole its sold its been a month since I was promised that it will be delivered What kind of business ethics do they have because they are ********* and their service is very poor
Helpful (0)
|Replies (0)LN
Lindiwe N
1 reviews | Active since Jan 2020
18 Feb 2026, 08:02
They sold my furniture item while sold
I bought a cardboard last month in multi furniture in bizana branch and paid together with other furnitures when I went for collection I ddnt get the cardboard being sold while it was already paid by me I dont understand why sell it whole its sold its been a month since I was promised that it will be delivered What kind of business ethics do they have because they are ********* and their service is very poor
0
Replies (0)LS
Lana S
1 reviews | Active since Jan 2020
14 Feb 2026, 14:16
Fantastic quality and overall good service
I would like express my genuine appreciation and gratitude to MFA for coming to the party. Though we had different ideas of online shopping. I will say they were willing to sort the matter out and quite honestly i would prefer in store shopping next time as its 5mins away from my house,their store sales and customer service consultants are friendly and helpful. But that is not it. The quality of the furniture is amazing,its one thing to buy something online but when you see it live, their collection is exquisite. Absolutely stunning. I just hope that one day they can fix their online shopping experience and not include the assemble option if its not meant online purchases cause i was under the impression that if i purchase something online then it would most likely come from their nearby stores assembled not wait 10 days for puzzle pieces coming from port shepstone . i love their collection so i will be going in store to make more purchases.
Helpful (0)
|Replies (0)LS
Lana S
1 reviews | Active since Jan 2020
14 Feb 2026, 14:16
Fantastic quality and overall good service
I would like express my genuine appreciation and gratitude to MFA for coming to the party. Though we had different ideas of online shopping. I will say they were willing to sort the matter out and quite honestly i would prefer in store shopping next time as its 5mins away from my house,their store sales and customer service consultants are friendly and helpful. But that is not it. The quality of the furniture is amazing,its one thing to buy something online but when you see it live, their collection is exquisite. Absolutely stunning. I just hope that one day they can fix their online shopping experience and not include the assemble option if its not meant online purchases cause i was under the impression that if i purchase something online then it would most likely come from their nearby stores assembled not wait 10 days for puzzle pieces coming from port shepstone . i love their collection so i will be going in store to make more purchases.
0
Replies (0)LS
Lana S
1 reviews | Active since Jan 2020
12 Feb 2026, 15:20
unpleasant online shopping experience.
Im actually shocked and livid. shopping online is supposed to make life easier cause you are paying for convenience but not at MFA. when you shop at MFA it means you are applying to be a carpenter or bob the builder. when i make a purchase onlline be it from Checkers, woollies or Decor Furn i expect that i will get the item not ingredients on how to make the item. i will accept full responsibility for not reading their terms and conditions that when they say online shopping it means they will ship the boards from Port shepstone and then you will build your own furniture. had i known this i would have went to their stores in mgeni, pine treet or kwamashu which are all within 5 to 20 mins from my house. now the fact that they refer me to someone to call who will assist me m in assembling the item telephonically doesnt help. the fact that they dont respond to whatsapps only makes the experience so much more unpleasant. You send them a whatsapp at 12.00 they respond after 5 saying its outside their business hours. after charging me for an item that came from Port Shepstone they now want to charge me another R350.00 to which it back to Port shepstone yet they have branches all over. worst online shopping experience ever. even worst customer service experience. im utterly disgusted.
Helpful (0)
|Replies (0)LS
Lana S
1 reviews | Active since Jan 2020
12 Feb 2026, 15:20
unpleasant online shopping experience.
Im actually shocked and livid. shopping online is supposed to make life easier cause you are paying for convenience but not at MFA. when you shop at MFA it means you are applying to be a carpenter or bob the builder. when i make a purchase onlline be it from Checkers, woollies or Decor Furn i expect that i will get the item not ingredients on how to make the item. i will accept full responsibility for not reading their terms and conditions that when they say online shopping it means they will ship the boards from Port shepstone and then you will build your own furniture. had i known this i would have went to their stores in mgeni, pine treet or kwamashu which are all within 5 to 20 mins from my house. now the fact that they refer me to someone to call who will assist me m in assembling the item telephonically doesnt help. the fact that they dont respond to whatsapps only makes the experience so much more unpleasant. You send them a whatsapp at 12.00 they respond after 5 saying its outside their business hours. after charging me for an item that came from Port Shepstone they now want to charge me another R350.00 to which it back to Port shepstone yet they have branches all over. worst online shopping experience ever. even worst customer service experience. im utterly disgusted.
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Replies (0)MK
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