MF
Multi Furniture and Appliances
Verified Business
MF
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Multi Furniture and Appliances delivers a deeply polarised experience. Customers either rave about named consultants and quality products, or report month-long delivery delays, ignored complaints, and refund battles. Strong individual staff performances stand out, while systemic fulfilment, after-sales support, and stock accuracy issues consistently undermine trust across both online and in-store channels.
TrustIndex
5.5
Ranking
#3
in Furniture & Home
NPS Score
-43
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Multi Furniture and Appliances delivers a deeply polarised experience. Customers either rave about named consultants and quality products, or report month-long delivery delays, ignored complaints, and refund battles. Strong individual staff performances stand out, while systemic fulfilment, after-sales support, and stock accuracy issues consistently undermine trust across both online and in-store channels.
Multi Furniture and Appliances's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Named agents like Waheeda, Buhle, Themba, and Anathi receive repeated praise for proactive communication, patience, and going the extra mile. When customers reach the right person, the experience becomes warm and resolution-focused, building genuine loyalty.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
1 of the worst online customer experience. I bought a wardrobe online and when i went to collect i wasn't happy with the quality so i opted for another 1 that was 100 extra. I sent an email of what i wanted and proof of payment for the 100 so that they can process as they instructed me. They've quiet on me ever since, i send emails with no replies from them and when i went to the physical shop they communicated with this lady who apparently is doing online and her response was that i have a collect in store message in which i do not have but she kept on insisting until i left up until now. Tried calling but still difficult to get through, i finally got someone who promised they will look into it and get back to me. Mind you this is from 2 months ago and I've asked them on the email if its that difficult to get the stuff, can i atleast get a refund. 1st time buying from them but very much dissapointed with their customer service
1 reviews | Active since Jan 2020
1 of the worst online customer experience. I bought a wardrobe online and when i went to collect i wasn't happy with the quality so i opted for another 1 that was 100 extra. I sent an email of what i wanted and proof of payment for the 100 so that they can process as they instructed me. They've quiet on me ever since, i send emails with no replies from them and when i went to the physical shop they communicated with this lady who apparently is doing online and her response was that i have a collect in store message in which i do not have but she kept on insisting until i left up until now. Tried calling but still difficult to get through, i finally got someone who promised they will look into it and get back to me. Mind you this is from 2 months ago and I've asked them on the email if its that difficult to get the stuff, can i atleast get a refund. 1st time buying from them but very much dissapointed with their customer service
1 reviews | Active since Jan 2020
I placed an order for a mattress, kettle, and iron on 1 May 2026. The website stated delivery would take 7-14 days. Today is 25 May, so we’re past that window and I still haven’t received the items or any update. There’s been no communication from the shop since I ordered. No confirmation of dispatch, no tracking link, and no response when I tried to follow up. For the price and the wait, I expected at least a basic update. The products might be fine, but the lack of communication is frustrating. Update your customers or don’t quote delivery windows you can’t meet.
1 reviews | Active since Jan 2020
I placed an order for a mattress, kettle, and iron on 1 May 2026. The website stated delivery would take 7-14 days. Today is 25 May, so we’re past that window and I still haven’t received the items or any update. There’s been no communication from the shop since I ordered. No confirmation of dispatch, no tracking link, and no response when I tried to follow up. For the price and the wait, I expected at least a basic update. The products might be fine, but the lack of communication is frustrating. Update your customers or don’t quote delivery windows you can’t meet.
1 reviews | Active since Jan 2020
I just wanted to give a big shout out to Pranisha Jamond working at MFA. She really went the extra mile to make sure that my stove was fixed. Despite the distance, she kept me in the loop and made me feel valued. Thanks to her brilliant service, I've decided to recommend MFA to all my family and friends. Keep the good work Pranisha, we need more people like you around!
1 reviews | Active since Jan 2020
I just wanted to give a big shout out to Pranisha Jamond working at MFA. She really went the extra mile to make sure that my stove was fixed. Despite the distance, she kept me in the loop and made me feel valued. Thanks to her brilliant service, I've decided to recommend MFA to all my family and friends. Keep the good work Pranisha, we need more people like you around!
1 reviews | Active since Jan 2020
I bought a univa oven and hob from MFA in January this year. The oven stopped working last week. I've reported it hoping to get urgent assistance but now a week later, I'm still chasing them for assistance. I need them to send someone to fix my stove or replace it. It's still new. They want a serial number. How can I give them that when the stove is built into the cupboard? I'm wasting R100s on air time trying to sort this out. Can someone please help me?Order #356453] (January 20, 2026)... Univa - Black Undercounter Oven with Black Hob - U336B SKU: U336B I don't have the invoice. I only have the emails showing that the stove was being delivered to me. I'm desperate guys. MFA should have a copy of the invoice because it's not that old only 4 months ago. I need help please! I received a ticket number for reporting the issue on Monday, also no response even though they promised to call me within 2 hours!
1 reviews | Active since Jan 2020
I bought a univa oven and hob from MFA in January this year. The oven stopped working last week. I've reported it hoping to get urgent assistance but now a week later, I'm still chasing them for assistance. I need them to send someone to fix my stove or replace it. It's still new. They want a serial number. How can I give them that when the stove is built into the cupboard? I'm wasting R100s on air time trying to sort this out. Can someone please help me?Order #356453] (January 20, 2026)... Univa - Black Undercounter Oven with Black Hob - U336B SKU: U336B I don't have the invoice. I only have the emails showing that the stove was being delivered to me. I'm desperate guys. MFA should have a copy of the invoice because it's not that old only 4 months ago. I need help please! I received a ticket number for reporting the issue on Monday, also no response even though they promised to call me within 2 hours!
1 reviews | Active since Jan 2020
I have a KIC fridge to be returned and refunded. The fridge has a year warranty remaining but the door is a problem and I contacted KiC directly to sort this out. On inspection, the technician advised that the fridge needs to be exchanged or refunded. KIC sent me the invoice that they credited the store the full amount and that the store can refund my money as I'm not happy with other options in store. There has been no contact whatsoever to pick up the fridge and return my money from the store. When it came to purchasing the item then delivery was arranged very quickly but to pick up and refund the fridge then I have to wait for a regional manager and so on to authorise it. It's been over a month and I'm still waiting. Absolutely terrible customer service and wouldn't recommend a transaction with this store in future. They have been reimbursed by the supplier and ignored my request to return my money!!! This is the store in Shallcross...
1 reviews | Active since Jan 2020
I have a KIC fridge to be returned and refunded. The fridge has a year warranty remaining but the door is a problem and I contacted KiC directly to sort this out. On inspection, the technician advised that the fridge needs to be exchanged or refunded. KIC sent me the invoice that they credited the store the full amount and that the store can refund my money as I'm not happy with other options in store. There has been no contact whatsoever to pick up the fridge and return my money from the store. When it came to purchasing the item then delivery was arranged very quickly but to pick up and refund the fridge then I have to wait for a regional manager and so on to authorise it. It's been over a month and I'm still waiting. Absolutely terrible customer service and wouldn't recommend a transaction with this store in future. They have been reimbursed by the supplier and ignored my request to return my money!!! This is the store in Shallcross...
1 reviews | Active since Jan 2020
I recently bought A bed ,2 plate stove,kettle and a mirror online ...after a day I received email that my bed can't be delivered to me I have to come collect the bed myself ...I then told them I dnt have transport to collect I rather have a refund for the bed ,ok so now they said I will receive the rest of the items and get my refund for my bed ...,I send millions of emails to them with mo response,this people will only get back to u after 2 days no response from watsaap as well ...mind you I made my online order on the 27 of April ...this people are dragging my quiery and it's been a week going back and forth with them ,now they tell me that other items that was supposed to be delivered are out of stock ,just imagine for a whole 5 days that I have been talking and sending them emails they failed to even reserve the items I ordered,now they say I can't get my refund I must wait for 10 days before I get my money back...whose fault is it from 28th of April today it's the 9th of may ..MFA is failing their customers and very slow to attend to queries...I'm very mad now my kids dnt have a. Bed to sleep on and it's very cold now that is winter while MUlTI FURNITURE AND APPLIANCES want me to wait for 10 days for my money
1 reviews | Active since Jan 2020
I recently bought A bed ,2 plate stove,kettle and a mirror online ...after a day I received email that my bed can't be delivered to me I have to come collect the bed myself ...I then told them I dnt have transport to collect I rather have a refund for the bed ,ok so now they said I will receive the rest of the items and get my refund for my bed ...,I send millions of emails to them with mo response,this people will only get back to u after 2 days no response from watsaap as well ...mind you I made my online order on the 27 of April ...this people are dragging my quiery and it's been a week going back and forth with them ,now they tell me that other items that was supposed to be delivered are out of stock ,just imagine for a whole 5 days that I have been talking and sending them emails they failed to even reserve the items I ordered,now they say I can't get my refund I must wait for 10 days before I get my money back...whose fault is it from 28th of April today it's the 9th of may ..MFA is failing their customers and very slow to attend to queries...I'm very mad now my kids dnt have a. Bed to sleep on and it's very cold now that is winter while MUlTI FURNITURE AND APPLIANCES want me to wait for 10 days for my money
1 reviews | Active since Jan 2020
I would like to commend the excellent service I received from Themba Zulu at MFA. He assisted me today, 5 May, with assembling my office desk via a WhatsApp video call, and his help made a huge difference. Themba was patient, knowledgeable, and very professional throughout the process. He guided me step by step, ensuring everything was assembled correctly and neatly, even though the assistance was done remotely. He remained friendly, calm, and respectful the entire time. It’s not often you come across such dedicated and helpful service, especially with virtual assistance, and I truly appreciate the effort he put in. Please pass on my sincere thanks to him, he is a great asset to your team.
1 reviews | Active since Jan 2020
I would like to commend the excellent service I received from Themba Zulu at MFA. He assisted me today, 5 May, with assembling my office desk via a WhatsApp video call, and his help made a huge difference. Themba was patient, knowledgeable, and very professional throughout the process. He guided me step by step, ensuring everything was assembled correctly and neatly, even though the assistance was done remotely. He remained friendly, calm, and respectful the entire time. It’s not often you come across such dedicated and helpful service, especially with virtual assistance, and I truly appreciate the effort he put in. Please pass on my sincere thanks to him, he is a great asset to your team.
1 reviews | Active since Jan 2020
I recently purchased a TV unit from MFA Online and I’m very happy with the overall experience. The delivery was surprisingly fast, and the unit arrived in good condition. The design is exactly as shown on the website, clean, modern, and true to the pictures, which I really appreciated. Overall, a great purchase and I’m very satisfied with both the product quality and the delivery process. The staff on their WhatsApp are also friendly and helpful.
1 reviews | Active since Jan 2020
I recently purchased a TV unit from MFA Online and I’m very happy with the overall experience. The delivery was surprisingly fast, and the unit arrived in good condition. The design is exactly as shown on the website, clean, modern, and true to the pictures, which I really appreciated. Overall, a great purchase and I’m very satisfied with both the product quality and the delivery process. The staff on their WhatsApp are also friendly and helpful.
The most common complaint about Multi Furniture and Appliances, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Online orders frequently exceed promised 7-14 day windows, with some customers waiting a month or more. Wrong items, missing parts, and unassembled deliveries are recurring. Stock confirmed at purchase often turns out unavailable, forcing refund processes.
Multi Furniture and Appliances scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.4. Their strongest theme is Customer Service (3.4); their weakest is Delivery (2.5). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3). How is the AI Score calculated? →
Multi Furniture and Appliances has a TrustIndex of 5.5 out of 10 on Hellopeter, based on 111 reviews in the last 12 months. Hellopeter has tracked Multi Furniture and Appliances across 243 total reviews. How is the TrustIndex calculated? →