IW
Isabel W
Active since May 2020
13
Reviews
0
Industries
Reviews
13 reviews3 weeks ago
Compliment to staff at MFA
I just wanted to give a big shout out to Pranisha Jamond working at MFA. She really went the extra mile to make sure that my stove was fixed. Despite the distance, she kept me in the loop and made me feel valued. Thanks to her brilliant service, I've decided to recommend MFA to all my family and friends. Keep the good work Pranisha, we need more people like you around!
1 reply
1 month ago
Damaged goods no assistance
I bought a univa oven and hob from MFA in January this year. The oven stopped working last week. I've reported it hoping to get urgent assistance but now a week later, I'm still chasing them for assistance. I need them to send someone to fix my stove or replace it. It's still new. They want a serial number. How can I give them that when the stove is built into the cupboard? I'm wasting R100s on air time trying to sort this out. Can someone please help me?Order #356453] (January 20, 2026)... Univa - Black Undercounter Oven with Black Hob - U336B SKU: U336B I don't have the invoice. I only have the emails showing that the stove was being delivered to me. I'm desperate guys. MFA should have a copy of the invoice because it's not that old only 4 months ago. I need help please! I received a ticket number for reporting the issue on Monday, also no response even though they promised to call me within 2 hours!
1 reply
5 months ago
Shoprite nightmare
I have been struggling for days to recover my Money Market account and update my cell number, to no avail. The contact number on the app is not working it just rings. They don't respond to emails. They transferred me to 4 people without listening to me. As it is now, I'm out of pocket with R150 in money spent on airtime and my issue still persists.
0 replies
19 months ago
NO CUSTOMER SERVICE
They never answer their phones, it goes straight to voice mail stating that they are closed for a holiday. What holiday is celebrated in South Africa where they are the only company closed for business? Secondly, I emailed them and received an automated response saying that someone would be calling me back --that was three weeks ago. I just want to cancel my policy with them that's all. I never gave them permission to debit my account in the first place but they are still continuing to do that. If I can't get hold of them now, imagine what it would be like if I had to log a claim? I would be dead before I'm able to reach them!
1 reply
19 months ago
NO RESPONSE TO CLAIM
I logged a claim with 1st for Women insurance on Monday morning at 08h00. I specifically informed them that my cellphone has been blocked as it was ****** and I would be unreachable on that number. I gave them two alternative numbers. I managed to pay cash for my car window which was smashed and I asked them two days in a row to cancel the car window claim. This morning the agent called Zandile said the claim was still OPEN. Also, now two days later, I still have not received any feedback from them regarding my handbag claim. Why must I call them over and over to follow up on my claim? I have wasted over R100 on airtime using my mother's phone and according to the agent who answered my call, the processor called Nonkululeko Hlatshwayo called me several times on the number which is BLOCKED...I'm in tears! I'm frustrated! I feel like tearing out my hair! I just want them to sort out my claim. Can someone at First for Women please help me!
1 reply
20 months ago
POOR AND PATHETIC SERVICE
I requested premature cancellation of a contract. I paid the amount quoted, and emailed the signed premature cancellation form, the POP and my ID. The next day I called them and they confirmed everything has been received and in order and the number was converted to prepaid. Next thing, the same amount I ALREADY PAID appears on my statement two days after I made the payment. When I called the customer service desk to query, they couldn't explain why it happened and transferred me to the early cancellations department. When the early cancellations department investigated, the admitted that the quote was paid in full and that the amount should not have been charged to my account. I spoke to Marcel in the Premature Cancellations department who confirmed this fact. Another agent called Kelebohile kept me holding on the phone for almost two hours - she could not explain why they debited me twice, she cut me off twice, I had to call her back for feedback. She did not come back to me to apologize for the long wait - I think she either forgot about me or she purposely left me holding on. I can't speak to a manager - there's no such person working there. I can't speak to someone in the accounts department, there's also no such person working there...
2 replies
51 months ago
Fake beef burgers
I bought burgers by Woolworths on Saturday because it used to be the best pure beef burgers. What a big mistake. I think they mixed the meat with cereal and selling it at the same price. It also looked off colour when bought it but didn't want to believe that Woolworths would sell poor quality meat products. But once they were grilled it tasted horrible. If I wanted poor quality burgers I wold have bought the cheap kind. I was very disappointed Woolworths. I wasted my money!
0 replies
51 months ago
INEFFICIENCIES AT OLD MUTUAL
I have been calling Old Mutual every day to follow up on my claim since the 20th February. Each day they give me the same response: they are either escalating my case or the are resubmitting my request. I am so done with this company because of their inefficiency and lack of accountability. They told me this morning that SARS declined my directive but when I called SARS I was informed that Old Mutual had never even contacted them in the first place. Why then did they have to hide the truth from me? The agent told me I had to go to the nearest SARS office which is 200km away from me, and update my details. This was in fact not true. When I called Old Mutual back and told them this, the best they could do was say that they are escalating to management ..AGAIN! Meanwhile the rest of the world can expire and I as their client have to wait another 20 days for them to handle my case. What about the bills I have to pay and the needs of my family? This is NOT treating your customers fairly Old Mutual!
1 reply
61 months ago
Shocking Bad Service
I received a new card from Absa. I went to the branch to activate the card. After having to wait 40 minutes to be attended to, they eventually assisted me. I came home , only to get an sms to say that I have to visit the branch again since my card is blocked. I then called the fraud department which said that the branch was supposed to call them when I went to activate my card. J then called the branch who promised to resolve the issue and to call me as soon as that was done. They called me after 20 minutes to say it was sorted. Next, I tried to activate the Absa Banking App, this could not be done online or with telephonic assistance, I was told I must go into the branch. Next I tried to increase my ATM and transaction limit, this could also not be done over the phone since u was told that I did joy register for notify me and so I am not able to be assisted telephonically. I struggled for more than an hour to be assisted by someone on the phone just to set my limits. And before that I struggled for an hour just to get help with internet banking. And before that I waited 40 minutes to be assisted at the branch only to have to phone them again as they didn't do it properly...I am deeply disappointed at this service and the unfriendliness of the call centre agents..how can I consider moving banks if this is what I have to look forward to?
1 reply
64 months ago
Vodacom Fibre Billing Mustakes
I cancelled my vodacom fibre in December 2020. They said I need to give one months notice because it is a month to month agreement , no contract and I can cancel at any time. They can even check the voice recordings !I gave them the 1 month notice because I sold my house and moved out of the property at the end of January 2021. Now Vodacom wants to charge me R1762.22 for installation and the router. This is totally unfair and unethical and dishonest on their part. When they called me to offer me this deal in the middle of the pandemic they told me that installation and the router is absolutely free on this lock down special and it's a month to month agreement and I could cancel at any point as long as I give a months notice. Why would I have agreed otherwise when 90% of the country was unemployed including my husband and I was the only one earning an income. I would never have paid R1762.22 for installation and a router if they had told me this upfront. I would have said no thank you. It is illegal to come after an agreement has been cancelled and tell a client oh look, you still.owe me for the installation and the router. What kind of company does business like that? If they told me this at the beginning I would have respectfully declined the offer. I am so angry at their dishonesty and underhanded tactics it makes me completely sick! And from previous experience, Vodacom hates getting back to their clients. Their managers never call back. They dont take your concerns seriously. They are a horrible company to deal with. And this is not the first time that they tried to make me pay for their mistakes! All I want is for them to fix their billing issues so that I can get on with my life. This is one company that completely drains me. I always end up spending my valuable time trying to get them to fix their pro blems and my hard earned money on the phone trying to get them.to listen. PLEASE VODACOM: NOT AGAIN!!!
1 reply
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)