Michelle B

Shop Paused by Etsy with no resolution

I launched my Etsy shop on 18 April. It was paused within hours. It was then opened on 20 April. I created my listings. It was paused within hours — again! Since then I have: ✦ Verified my identity — got the congratulations notice to prove it ✦ Raised a support ticket on 22 April ✦ Sent 5 detailed responses with screenshots, documents and evidence ✦ Offered to be called on my personal number — twice ✦ Provided my government-issued personal ID ✦ Provided my government-issued business registration certificate ✦ Read every help article — which sent me in circles so dizzying I needed to lie down ✦ Posted on Reddit — where the general sentiment was "oh yeah, that happens" ✦ Sent three forms of poetry including a limerick, a haiku and a rhyming couplet with my phone number embedded in it I have received four identical generic responses and been charged for services I have not been able to access.