MM
Matome M
Active since May 2026
2
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2 reviews1 month ago
I am so grateful for your assistance
Thank you for your existence because you are the voice of the voiceless and you help those who are helpless. Yesterday I had an issue with my WIFI service provider ( Letaba Networks) Ref No: MAT986 of which the manager’s behaviour was unacceptable and they were not willing to assist me with my issue ( WiFi not working) hiding behind the policy but with your intervention I got the assistance i needed ASAP. Hence they failed to respond to the email I have sent to them directly neither to acknowledge receipt. But they managed to respond to your platform. the WIFI is up and running with no issues. And for that I am so grateful, you must keep doing the good work
1 reply
1 month ago
Worst customer service by the senior personnel
I have a network failure of which my WiFi is not connecting Reference no: MAT986 i raised my concerns and given response with excuses and trying to hide behind policies of which i faced the similar situation with them upon joining and for the installation to be done it was a mission so this time I refused to accept that, my issue was escalated to the very very worst manager who lack customer service, he hang up a call on me while talking ( of course complaining) and I wonder if that is Letaba networks culture or that’s how they treat clients? maybe it is because I am BLACK or to him I was talking nonsense of which I wonder if he does the same to whites. All I am asking for is to get my WiFi up and running cause I rely on that, it is not acceptable at all.
1 reply
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
1 (50%)