Karabo H

I WANT MY DEPOSIT .

Zelri Properties is extremely efficient when it comes to demanding money from tenants, but suddenly becomes impossible to reach when it is time to refund deposits. When I was required to pay a R9000 deposit, payment was expected immediately with urgency and pressure. Now that there is money owed back to me, I am being met with ignored emails, delays, excuses, and constant claims that the account is still being “corrected.” Lizelle, who is handling the deposits, is conveniently always unavailable and rarely responds to emails. Weeks later, there is still no proper urgency from their side despite the refund deadline already passing. What makes this worse is that deductions have already been made, meaning the remaining balance and interest owed to me should have already been paid. Instead, tenants are left chasing their own money while receiving vague communication and poor service. Looking at the amount of 1-star reviews this company already has, it is very clear that this is not an isolated issue. Perhaps management should focus less on rude responses to complaints and more on improving the way tenants are treated. If my remaining balance is not paid immediately, I will proceed with a formal complaint to the Rental Housing Tribunal and continue escalating the matter through every available consumer protection platform. Absolutely unacceptable experience.