Lungile M

Im really not happy and frustrated with the service

I am actually applaud by the service I'm receiving at FFW ,I called in to cancel my policy because of the increase ,spoke to a lady to review we went through my documents and found they had incorrect information, she said she will listen to call and call me back the next day ,she called I was busy asked for call back in 10min and she has never called since ,fast forward it's been over 2weeks now and Monday the debit will go through and I haven't gotten seen back ,I called now spoke to a guy who said the lady I spoke to will call me in 10min and it's been an 40mins ...I'm really not happy and stressed what if something happens and this is not sorted out ,I need her manager Candice to call ASAP The lady said if it's their fault they will bring down my premium and I am waiting Policy number 952279112