AA
Auto and General AU
Unclaimed Business
AA
Auto and General AU
Unclaimed Business
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Auto and General AU receives sharply divided feedback. Positive experiences highlight helpful, polite consultants and efficient claims processing, with several customers praising individual staff members by name. However, the majority of reviews express deep frustration over prolonged claim delays, poor communication, inconsistent information from call centre agents, unauthorized or double debit order deductions, and difficulty reaching management for escalation. Warranty claims draw particular criticism for hidden sublimits and months-long unresolved repairs, leaving customers feeling disregarded despite paying premiums consistently.
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-86
Recommended: Unlikely
Review Distribution
2.6|18 Reviews
May '25 - Apr '26
5(41.2%)
4(0%)
3(0%)
2(0%)
1(58.8%)
5(41.2%)
4(0%)
3(0%)
2(0%)
1(58.8%)
Frequently Asked Questions About Auto and General AU
Based on recent customer reviews, Auto and General AU receives sharply divided feedback. Positive experiences highlight helpful, polite consultants and efficient claims processing, with several customers praising individual staff members by name. However, the majority of reviews express deep frustration over prolonged claim delays, poor communication, inconsistent information from call centre agents, unauthorized or double debit order deductions, and difficulty reaching management for escalation. Warranty claims draw particular criticism for hidden sublimits and months-long unresolved repairs, leaving customers feeling disregarded despite paying premiums consistently.
Auto and General AU has a TrustIndex of 0 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked Auto and General AU across 39 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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PR
Pamela R
1 reviews | Active since Jan 2020
2 Feb 2026, 06:07
Auto and General Motor Warranty .Bad Service .
Sad Reality of Auto and General. Motor Warranty. After. 2 months. Of wasting time .Now they closed the claim .without paying .and want me ro reapply .So that they waste another 3 months .so disappointing. But they are to quick to take your money .after 2 months and only because I came on Hello Petet did the Manager call .yet I called every single day left messages .he did not get back to me .after 2 months he calls and acts all confused .The worst service provider .waiting to see the outcome to take further action .Will keep you guys updated thank you.
Helpful (0)
|Replies (0)PR
Pamela R
1 reviews | Active since Jan 2020
2 Feb 2026, 06:07
Auto and General Motor Warranty .Bad Service .
Sad Reality of Auto and General. Motor Warranty. After. 2 months. Of wasting time .Now they closed the claim .without paying .and want me ro reapply .So that they waste another 3 months .so disappointing. But they are to quick to take your money .after 2 months and only because I came on Hello Petet did the Manager call .yet I called every single day left messages .he did not get back to me .after 2 months he calls and acts all confused .The worst service provider .waiting to see the outcome to take further action .Will keep you guys updated thank you.
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Replies (0)OV
Ockie V
1 reviews | Active since Jan 2020
31 Jan 2026, 06:28
Stay away
Stay away from their extended warranties! They are extremely slow to respond, seldom send updates and when it comes to paying it out they have all these ridiculously low sublimits that is hidden on page 72 of some obscure document they never updated or sent to you. Their “valuable” add-ons like carhire has a limit of R1000 and you must organise it yourself. You can basically rent a car for half a day while you real car is in the shop for two weeks. Absolutely not worth the premium.
Helpful (0)
|Replies (0)OV
Ockie V
1 reviews | Active since Jan 2020
31 Jan 2026, 06:28
Stay away
Stay away from their extended warranties! They are extremely slow to respond, seldom send updates and when it comes to paying it out they have all these ridiculously low sublimits that is hidden on page 72 of some obscure document they never updated or sent to you. Their “valuable” add-ons like carhire has a limit of R1000 and you must organise it yourself. You can basically rent a car for half a day while you real car is in the shop for two weeks. Absolutely not worth the premium.
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DG
Deon G
1 reviews | Active since Jan 2020
7 Jan 2026, 09:40
A&G honour my claim:
I am frustrated with A&G. In November I reversed a debit oder as there was two debit orders from A&G. I knocked the nose of my Polo into a tow bar on the 3/12/2025. I called in to report the claim and was told I was not covered. I would like following questions answered: When was my one policy split into two - without informing me and just actioned - causing confusion. There is a grace period where you are still covered - I called in on the 04/12/2025 to lodge the claim and also to settle any outstanding fees as well and was informed by the team leader I am not covered but A&G gladly took the money for the rest of the month and for January 2026. I expect the claim to be honoured as I did call in pay the outstanding balance before the grace period ended. I so annoyed that I have moved my Short term insurance to another company,
Helpful (0)
|Replies (0)DG
Deon G
1 reviews | Active since Jan 2020
7 Jan 2026, 09:40
A&G honour my claim:
I am frustrated with A&G. In November I reversed a debit oder as there was two debit orders from A&G. I knocked the nose of my Polo into a tow bar on the 3/12/2025. I called in to report the claim and was told I was not covered. I would like following questions answered: When was my one policy split into two - without informing me and just actioned - causing confusion. There is a grace period where you are still covered - I called in on the 04/12/2025 to lodge the claim and also to settle any outstanding fees as well and was informed by the team leader I am not covered but A&G gladly took the money for the rest of the month and for January 2026. I expect the claim to be honoured as I did call in pay the outstanding balance before the grace period ended. I so annoyed that I have moved my Short term insurance to another company,
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Replies (0)MP
Motshana P
1 reviews | Active since Jan 2020
15 Dec 2025, 18:55
Auto and General *************
This company took my money without approval of the debit order mandate. I tried cancelling again on 8 Dec 2015 explaining my changed work status however was met by resistance and refusal to cancel immediately insisting that they need a proof of having acquired cover from another insurer. To date, I’ve not received confirmation email as they promised.
Helpful (0)
|Replies (0)MP
Motshana P
1 reviews | Active since Jan 2020
15 Dec 2025, 18:55
Auto and General *************
This company took my money without approval of the debit order mandate. I tried cancelling again on 8 Dec 2015 explaining my changed work status however was met by resistance and refusal to cancel immediately insisting that they need a proof of having acquired cover from another insurer. To date, I’ve not received confirmation email as they promised.
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Sinethemba
1 reviews | Active since Jan 2020
1 Dec 2025, 08:05
Mueen was very helpful and polite
Mueen was very helpful and polite. He kept me on ease and explained every question I asked. Please give that man a raise! He’s really good.
Helpful (0)
|Replies (0)S
Sinethemba
1 reviews | Active since Jan 2020
1 Dec 2025, 08:05
Mueen was very helpful and polite
Mueen was very helpful and polite. He kept me on ease and explained every question I asked. Please give that man a raise! He’s really good.
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Replies (0)