Auto and General AU
Unclaimed Business
|2.7|14 Reviews (last 12 months)|This business does not respond to reviews
Auto and General AU
Unclaimed Business
|2.7
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Auto and General AU receives sharply divided feedback. Customers consistently praise individual consultants by name, highlighting professional, patient and efficient service when claims and policy queries are handled smoothly, particularly around home contents and retentions interactions. However, a recurring theme is deep frustration with the motor warranty division, where claimants describe lengthy delays, poor communication, hidden sublimits and unresolved repairs. Billing disputes, debit order concerns and difficulty reaching management also surface repeatedly, suggesting that frontline staff often shine while back-office claims processes erode trust.
Performance(last 12 months):
Trustindex Rating
3.5NPS Score
-75Unlikely
TrustIndex
3.5
NPS Score
-75
Recommended: Unlikely
Review Distribution
2.7|14 Reviews
Sep '25 - Aug '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lungile M
1 reviews | Active since May 2026
21 May 2026, 15:30
Im really not happy and frustrated with the service
I am actually applaud by the service I'm receiving at FFW ,I called in to cancel my policy because of the increase ,spoke to a lady to review we went through my documents and found they had incorrect information, she said she will listen to call and call me back the next day ,she called I was busy asked for call back in 10min and she has never called since ,fast forward it's been over 2weeks now and Monday the debit will go through and I haven't gotten seen back ,I called now spoke to a guy who said the lady I spoke to will call me in 10min and it's been an 40mins ...I'm really not happy and stressed what if something happens and this is not sorted out ,I need her manager Candice to call ASAP The lady said if it's their fault they will bring down my premium and I am waiting Policy number ***
Helpful (0)
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Lungile M
1 reviews | Active since May 2026
21 May 2026, 15:30
Im really not happy and frustrated with the service
I am actually applaud by the service I'm receiving at FFW ,I called in to cancel my policy because of the increase ,spoke to a lady to review we went through my documents and found they had incorrect information, she said she will listen to call and call me back the next day ,she called I was busy asked for call back in 10min and she has never called since ,fast forward it's been over 2weeks now and Monday the debit will go through and I haven't gotten seen back ,I called now spoke to a guy who said the lady I spoke to will call me in 10min and it's been an 40mins ...I'm really not happy and stressed what if something happens and this is not sorted out ,I need her manager Candice to call ASAP The lady said if it's their fault they will bring down my premium and I am waiting Policy number ***
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Replies (0)TT
Tman T
1 reviews | Active since Jul 2025
5 May 2026, 13:43
Excellent client experience
Job well done to one of the leaders in the warranty space Sibusio! He was so patient amd professional in dealing one of my escalation if it wasn't for hom my warranty would be moved to another service provide KEEP UP THE GOOD WORK sbusiso
Helpful (0)
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Tman T
1 reviews | Active since Jul 2025
5 May 2026, 13:43
Excellent client experience
Job well done to one of the leaders in the warranty space Sibusio! He was so patient amd professional in dealing one of my escalation if it wasn't for hom my warranty would be moved to another service provide KEEP UP THE GOOD WORK sbusiso
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Replies (0)T
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Pamela R
1 reviews | Active since Oct 2019
2 Feb 2026, 08:07
Auto and General Motor Warranty .Bad Service .
Sad Reality of Auto and General. Motor Warranty. After. 2 months. Of wasting time .Now they closed the claim .without paying .and want me ro reapply .So that they waste another 3 months .so disappointing. But they are to quick to take your money .after 2 months and only because I came on Hello Petet did the Manager call .yet I called every single day left messages .he did not get back to me .after 2 months he calls and acts all confused .The worst service provider .waiting to see the outcome to take further action .Will keep you guys updated thank you.
Helpful (0)
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Pamela R
1 reviews | Active since Oct 2019
2 Feb 2026, 08:07
Auto and General Motor Warranty .Bad Service .
Sad Reality of Auto and General. Motor Warranty. After. 2 months. Of wasting time .Now they closed the claim .without paying .and want me ro reapply .So that they waste another 3 months .so disappointing. But they are to quick to take your money .after 2 months and only because I came on Hello Petet did the Manager call .yet I called every single day left messages .he did not get back to me .after 2 months he calls and acts all confused .The worst service provider .waiting to see the outcome to take further action .Will keep you guys updated thank you.
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Ockie V
1 reviews | Active since Jun 2024
31 Jan 2026, 08:28
Stay away
Stay away from their extended warranties! They are extremely slow to respond, seldom send updates and when it comes to paying it out they have all these ridiculously low sublimits that is hidden on page 72 of some obscure document they never updated or sent to you. Their “valuable” add-ons like carhire has a limit of R1000 and you must organise it yourself. You can basically rent a car for half a day while you real car is in the shop for two weeks. Absolutely not worth the premium.
Helpful (0)
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Ockie V
1 reviews | Active since Jun 2024
31 Jan 2026, 08:28
Stay away
Stay away from their extended warranties! They are extremely slow to respond, seldom send updates and when it comes to paying it out they have all these ridiculously low sublimits that is hidden on page 72 of some obscure document they never updated or sent to you. Their “valuable” add-ons like carhire has a limit of R1000 and you must organise it yourself. You can basically rent a car for half a day while you real car is in the shop for two weeks. Absolutely not worth the premium.
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Deon G
1 reviews | Active since Jul 2011
7 Jan 2026, 11:40
A&G honour my claim:
I am frustrated with A&G. In November I reversed a debit oder as there was two debit orders from A&G. I knocked the nose of my Polo into a tow bar on the 3/12/2025. I called in to report the claim and was told I was not covered. I would like following questions answered: When was my one policy split into two - without informing me and just actioned - causing confusion. There is a grace period where you are still covered - I called in on the 04/12/2025 to lodge the claim and also to settle any outstanding fees as well and was informed by the team leader I am not covered but A&G gladly took the money for the rest of the month and for January 2026. I expect the claim to be honoured as I did call in pay the outstanding balance before the grace period ended. I so annoyed that I have moved my Short term insurance to another company,
Helpful (0)
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Deon G
1 reviews | Active since Jul 2011
7 Jan 2026, 11:40
A&G honour my claim:
I am frustrated with A&G. In November I reversed a debit oder as there was two debit orders from A&G. I knocked the nose of my Polo into a tow bar on the 3/12/2025. I called in to report the claim and was told I was not covered. I would like following questions answered: When was my one policy split into two - without informing me and just actioned - causing confusion. There is a grace period where you are still covered - I called in on the 04/12/2025 to lodge the claim and also to settle any outstanding fees as well and was informed by the team leader I am not covered but A&G gladly took the money for the rest of the month and for January 2026. I expect the claim to be honoured as I did call in pay the outstanding balance before the grace period ended. I so annoyed that I have moved my Short term insurance to another company,
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Replies (0)