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Stan S
Active since May 2026
1
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0
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1 reviews
Tempest Car Hire
3 months ago
Tempest /Euro car hire failures.....
I have, through the Discovery Vitality travel online system booked 7 car hires in the past 8 months and have always selected the Top insurance PLUS the super waiver, which to be honest I had no clue what it was about. Initially 8 months ago Euro car sent me the tiny worded condtions and asked me to sign, which I did. I never understood much about it. I never had an an agreement sent again.NO EXPLANATIONS.....Fist few hires I saw they were charging for petrol, and when I challenged them as I had filled up everytime and given the checker the slip, and they took it off eventually...I queried how they could charge random amounts plus admin and they NEVER answered and passed credits......The Main gripe is I had an awful smash and am lucky to be alive, near Richards Bay and it was starting to get dark...3 good samaritans stoped, and helped and a few minutes later a Tow truck showed up....My wife and I were in such a shocked conditions we never knew much These 3 guys stayed with us and when this Tow truck driver started to push to get the car towed these 3 guys stopped ahim as they had called the police.When the police arrived the tow truck driver was pacing up and down, came up to the police and showed them an aauth number from Euro cars and eventually the police allowed them to tow the Car back to King Shaka airport. The 3 Good samaritans would NOT let the truck driver take us to Richards Bay as they were VERY worried about the Tower and took us to our Hotel. Next morning I got a call from Euro cars stating that they cannot find the car.I tried to explain and the Lady asked for the Towers details and I sent then a photo of his card.She told me UNDER no circumstances was I allowed to speak to the Tower. To cut a long story short, a month later I called in to inquire whats going on, and all hell broke loose....They imdeitaely read me the right Act, and told me I was responsible for the towing/Admin and had to pay for an assesor also. It took another week to get some garbled account for R30,000 for the excess, which in the policy wording was listed as being doubled in the case of Seriaaaaas damage, and they wrote the car off. I have been dealing with it, and have offered to pay R25,000 in full settlement and if that is not acceptable, I will chase every avenue.....How many people hiring cars know that even if you take the Top insurance, and super waiver your R5,500 is doubled in a Sreiaaaas accident, petrol charged illegaally, driver responsible for towing. My wife is a Cancer patient and we go to Richards Bay often for treatment we are in our 70's and fly from Joburg to King shaka and then hire for the trip to Richards Bay...Always through Discovery and Tempest comes up, but when you arrive at King Shakaa it tells you to go to Euro Car....Besides the first terms, I have never received anything else......Why take the highest insurance/Super waiver and have to still '*** en Betaal' for all these items........It is shocking....
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