Wayne V

Terrible Service - Bad Communication - ********* Business Practive

Customer service non-existant - no escalation internally so if helpdesk cannot resolve the problem, you will sit with your problem for months at your own cost. AI agents access customer personal data and are not storing data on local soil. If you have a choice to select another provider, prefer another with compliant structures in place to support customer queries. They lose contracts, fail to protect the customer network and try to offload cost to customer with every opportunity - ie. dont let them call out because they will find a way to turn their cost to yours. I have tried to get feedback from someone senior but they are MIA always.