123NET

Based on recent customer reviews, 123NET delivers polarised experiences. Customers consistently praise named consultants like Katina, KyleG, Kaylene, and Pravesh for friendly, efficient onboarding and rapid fibre installs. However, a vocal segment reports prolonged outages, poor escalation handling, billing disputes around cancellations and relocations, and damaging installer conduct. The provider shines on first impressions but stumbles on long-term reliability and contract administration.

123NET's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Customers repeatedly describe rapid turnaround, often connected within 24 to 48 hours of application. Technicians like Moses, Donovan, Mongly, and Mohammed are praised for punctuality, tidy workmanship, and professionalism. Sales consultants coordinate the journey end to end, making first-time setup a standout moment.

The most common complaint about 123NET, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. While named consultants impress, reviewers report ignored emails, AI-only responses, dropped calls, and inaccessible directors during outages or disputes. Escalation procedures feel absent, with customers resorting to NCC complaints or public reviews to obtain attention. Communication quality varies wildly by which staff member responds.

123NET has a TrustIndex of 4.8 out of 10 on Hellopeter, based on 60 reviews in the last 12 months. Hellopeter has tracked 123NET across 294 total reviews. How is the TrustIndex calculated? →