123NET
Claimed Business
AI Review Summary
Based on recent customer reviews, 123NET delivers a polarised customer experience. The business earns strong praise for named staff members who provide exceptional, personalised service and for fast, professional installations. However, recurring complaints around billing disputes, contract complications during relocations, and serious installation incidents pull overall scores down. Communication is generally responsive for engaged customers but breaks down significantly when escalations or disputes arise.
Top Strengths:
- •Customer Service & Support Quality: Named agents like Kyle G, Katina, Pravesh, and Mohini are consistently praised for patience, professionalism, and proactive follow-up. Many customers describe the service as the best they have received.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#31
in Fibre & Broadband
NPS Score
0
Recommended: Unlikely
Review Distribution
3.8|70 Reviews
May '25 - Apr '26
5(59.4%)
4(10.9%)
3(1.6%)
2(0%)
1(28.1%)
5(59.4%)
4(10.9%)
3(1.6%)
2(0%)
1(28.1%)
Recent reviews (70)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
Shantell
1 reviews | Active since Jan 2020
13 Mar 2026, 08:52
Katina for manager at 123 net.....
What a pleasant refreshing voice to deal with at 7.35 am...well done katina you are such an asset to your company and deserve the recognition....not where you where helpful but took the time but had all the patience to explain what you can offer what the products about and how best you can work around my needs ....thank you for all the calls when I continously got it wrong but never got fed up....I belive going forward should be a breeze if the start went so well.....
Helpful (0)
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Shantell
1 reviews | Active since Jan 2020
13 Mar 2026, 08:52
Katina for manager at 123 net.....
What a pleasant refreshing voice to deal with at 7.35 am...well done katina you are such an asset to your company and deserve the recognition....not where you where helpful but took the time but had all the patience to explain what you can offer what the products about and how best you can work around my needs ....thank you for all the calls when I continously got it wrong but never got fed up....I belive going forward should be a breeze if the start went so well.....
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Replies (0)SR
Shireen R
1 reviews | Active since Jan 2020
11 Mar 2026, 12:25
Great service delivery
I was delighted that Yash had secured an appointment this morning for the internet to be installed. The team of 2 arrived and actioned what needed to be done. However I was disappointed that there was a need for another team to finish the installation. I was informed that it would take between 4-5 working days before I could connect. I recorded the urgency of getting the internet connected on the documentation I had to sign. Also spoke to Surasha to explain that we needed it connected asap. Thereafter I left the premises in the knowledge that this will only be done by next Mon. Surprisingly I got a call from Surasha and she advised that the next team was available within the next 15 min. Obviously I was delighted and confirmed I would be back at the premises within 15 min. As I reached the premises the team was already waiting and she was on the call with me again to check my whereabout. The team of 3 then worked at the premises for about 2.5 hours, they said they had to do something downstairs but did not communicate with me that the had finished the work. Nonetheless I saw your e mail come through that we were connected, I then logged on and managed to access the internet. This is just a short note to say thank you for listening to our plight and really taking it to heart. Your actions is what customer service is all about and I am so grateful for all your assistance. Thank you so much and I trust your leadership will give you the credit you deserve for great client service.
Helpful (0)
|Replies (0)SR
Shireen R
1 reviews | Active since Jan 2020
11 Mar 2026, 12:25
Great service delivery
I was delighted that Yash had secured an appointment this morning for the internet to be installed. The team of 2 arrived and actioned what needed to be done. However I was disappointed that there was a need for another team to finish the installation. I was informed that it would take between 4-5 working days before I could connect. I recorded the urgency of getting the internet connected on the documentation I had to sign. Also spoke to Surasha to explain that we needed it connected asap. Thereafter I left the premises in the knowledge that this will only be done by next Mon. Surprisingly I got a call from Surasha and she advised that the next team was available within the next 15 min. Obviously I was delighted and confirmed I would be back at the premises within 15 min. As I reached the premises the team was already waiting and she was on the call with me again to check my whereabout. The team of 3 then worked at the premises for about 2.5 hours, they said they had to do something downstairs but did not communicate with me that the had finished the work. Nonetheless I saw your e mail come through that we were connected, I then logged on and managed to access the internet. This is just a short note to say thank you for listening to our plight and really taking it to heart. Your actions is what customer service is all about and I am so grateful for all your assistance. Thank you so much and I trust your leadership will give you the credit you deserve for great client service.
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Replies (0)RL
Raynique L
1 reviews | Active since Jan 2020
11 Mar 2026, 07:38
Fibre installation
The service was amazing. Quick fast and efficient special shout out to Moses & Last born for going the extra mile
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Raynique L
1 reviews | Active since Jan 2020
11 Mar 2026, 07:38
Fibre installation
The service was amazing. Quick fast and efficient special shout out to Moses & Last born for going the extra mile
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Yashren R
1 reviews | Active since Jan 2020
9 Mar 2026, 13:59
Good initial impressions
Initial impressions good, signing up was easy and communication, contact has been efficient - looking for to see long term service delivery will update review accordingly. Was assited by Katina.
Helpful (0)
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AR
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Sharyn D
1 reviews | Active since Jan 2020
5 Mar 2026, 18:12
WOW WOW - BLOWN AWAY BY THE EXCELLENT SERVICE
I can honestly say I have not received excellent service from any company in the last few years until I contacted 123NET. As soon as I submitted my application, I was contacted by Katina - who is so efficient, speaks clearly and kept me updated with phone calls at every stage. I am so happy that I can contact 123NET by telephone. I am so tired of automated service providers. The technician who installed my internet was Mongly, he was so efficient, polite and respectful and the installation is so tidy and neat. I was up and running in no time. Thank you to Kaylene and her team at 123NET
Helpful (0)
|Replies (0)SD
Sharyn D
1 reviews | Active since Jan 2020
5 Mar 2026, 18:12
WOW WOW - BLOWN AWAY BY THE EXCELLENT SERVICE
I can honestly say I have not received excellent service from any company in the last few years until I contacted 123NET. As soon as I submitted my application, I was contacted by Katina - who is so efficient, speaks clearly and kept me updated with phone calls at every stage. I am so happy that I can contact 123NET by telephone. I am so tired of automated service providers. The technician who installed my internet was Mongly, he was so efficient, polite and respectful and the installation is so tidy and neat. I was up and running in no time. Thank you to Kaylene and her team at 123NET
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Replies (0)CB
Caz B
1 reviews | Active since Jan 2020
5 Mar 2026, 09:10
Love 123net
We've had an extremely pleasant experience with 123net from start to finish. App**** late Monday afternoon (Katina the sales consultant was wonderful, explained everything very clearly, answered all our questions and was very patient). Tuesday they arranged a time, Wednesday the installation guys arrived exactly on time and were very professional and efficient, Thursday by 9:00am we were connected. Very happy we changed providers.
Helpful (0)
|Replies (0)CB
Caz B
1 reviews | Active since Jan 2020
5 Mar 2026, 09:10
Love 123net
We've had an extremely pleasant experience with 123net from start to finish. App**** late Monday afternoon (Katina the sales consultant was wonderful, explained everything very clearly, answered all our questions and was very patient). Tuesday they arranged a time, Wednesday the installation guys arrived exactly on time and were very professional and efficient, Thursday by 9:00am we were connected. Very happy we changed providers.
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