TS
Tejal S
Active since Dec 2020
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Poor Customer Service and Anti Competitive Behavior
Long term service disruption, Directors are too important engage clients and general customer service is severely lacking! For over a week, we've endured unstable network connectivity due to various issues including a "hack", cable theft, and contractor damage from @123.Net. The support team's unhelpfulness and lack of escalation procedures have exacerbated the issue. Communication has been blase and almose non existent. Staff drop calls when the excuses run out. It's disappointing that senior management, including the Director, are inaccessible, and staff are unable to provide clear information about the exclusivity agreement in our area, that sounds uncompetitive and demands investigation by @ICASA and @IPSA. Trying to cancel my service, nows puts me at a disadvantage because Openserve cant even come in, due to low uptake, high infrastructure deployment costs and restrictions posed by god knows who, on their ability to canvass new clients, which could offset costs of laying alternative infrastructure. Can the directors @123Net explain why they're too busy to speak with clients and how this exclusivity arrangement was approved, in a community with no central, legal governing body. Can they also give me a clear indication of a permanent fix to the challenges we faced. This is just down right ridiculous. Whose compensating people who rely on their services for costs associated with alternative connectivity measures during 7 days of interuped services? Noting, this is not the 1st incident and noting, it's never their fault.
0 replies
24 months ago
Apathetic - Great at Sales Pursuit, Horrific at Post Sales
They honestly don't even deserve a 1 star ! Signed an agreement for monitoring a complex as the BC chair. Made it very clear, I am only the signatory. The BC is the client, the MA is the payer. SIMPLE RIGHT - NOT. During the sales pursuit, the consultant Mark Naidoo (KZN Coastal) even called on a weekend to secure the deal. Once the contract was signed, he's too busy to answer calls, or even reply to a text. His so called area supervisor, Stephen King sends one email and vanished as well. As horrific an experience as a Stephen King novel. The issue: the signatory became the account holder, this was an admin capture error, caught and raised by the MA and the signatory who was being billed. Collectively 19 emails, 43 calls and countless tex.s to fix this challenge. No response received, to requests for the billing party to be corrected so the MA could pay this invoice in addition to other services we pay ADT for. As a result, ADT takes it upon themselves to send letters of demand to us and lists me as a bad payer, causing massive personal impact to me. They hide behind mail task ID's, callcenters, control rooms etc. Their regional sales manager Shaun Moodley is too busy to take a call, the number on Neil Bowers signature doesn't exist so how does one resolve and address queries if all correspondence goes into a black hole. In the interim, you have a frustrated customer. Makes me wonder, How many others are dealing with such incompetence from this service provider. Forget needing them in an actual emergency... will there be anyone on the line to help, or is their only concern collecting their fee ? Will seriously be lobbying to change and remove ADT from all engagements within my estate. This is is disappointing and disgusting. You are not irreplaceable, fix this ADT. Awaiting my letters of apology on this cluster fork ! As well as my cleaned credit profile.
0 replies
66 months ago
Pathetic Customer Service and Lies - Coricraft
Craig Schneeberger, Kevin Hedderwick, Kevin Utian, Mark Matisonn, Martin Sacks, Matthew McCollum, Natalie Kolbe, Patrick Woodall (Non-Executive Director), Rudolph Louw should hang their heads in shame as directors of Coricraft(info extracted of their website), as a long standing customer, who always defended Coricraft against comments of poor service delivery and quality, I finally join the masses of complaints, it seems customer service doesn't exist. From a poor in store experience to trying to get a refund for an item that they promised delivery on and Alas, here i am weeks later, no deliveries, lots of snickering on calls by staff at the warehouse who seem to think customers calls are a joke, a subsequent cancelation of my order after being treated with utter disregard, confirmations in writing that my refund was processed and money would reflect within 48hrs in my account, and I still find myself sitting here, no refund, no goods, lots of excuses and yet more lies, Dave Kramerville, Thando Kramerville, Daniella & Natalie Finance in CTN...sorry excuses of brand representation, lets not forget the pathetic liars at Stormill. The truck is on its way, must be a long road to travel if its still not here 3 weeks on. Coricraft also don't like bad social media reviews, as those are deleted if its not blowing smoke up their asses. Support small businesses, not bug brands who care less about the customers who have been there from the start. Lesson learned
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)