Poor Customer Service and Anti Competitive Behavior

Long term service disruption, Directors are too important engage clients and general customer service is severely lacking!

For over a week, we've endured unstable network connectivity due to various issues including a "hack", cable theft, and contractor damage from @123.Net. The support team's unhelpfulness and lack of escalation procedures have exacerbated the issue. Communication has been blase and almose non existent. Staff drop calls when the excuses run out. It's disappointing that senior management, including the Director, are inaccessible, and staff are unable to provide clear information about the exclusivity agreement in our area, that sounds uncompetitive and demands investigation by @ICASA and @IPSA. Trying to cancel my service, nows puts me at a disadvantage because Openserve cant even come in, due to low uptake, high infrastructure deployment costs and restrictions posed by god knows who, on their ability to canvass new clients, which could offset costs of laying alternative infrastructure. Can the directors @123Net explain why they're too busy to speak with clients and how this exclusivity arrangement was approved, in a community with no central, legal governing body. Can they also give me a clear indication of a permanent fix to the challenges we faced. This is just down right ridiculous. Whose compensating people who rely on their services for costs associated with alternative connectivity measures during 7 days of interuped services? Noting, this is not the 1st incident and noting, it's never their fault.