123NET
Claimed Business
|3.7|60 Reviews (last 12 months)|This business does not respond to reviews
123NET
Claimed Business
|3.7
60 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
123NET
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, 123NET delivers polarised experiences. Customers consistently praise named consultants like Katina, KyleG, Kaylene, and Pravesh for friendly, efficient onboarding and rapid fibre installs. However, a vocal segment reports prolonged outages, poor escalation handling, billing disputes around cancellations and relocations, and damaging installer conduct. The provider shines on first impressions but stumbles on long-term reliability and contract administration.
TrustIndex
4.8
Jul '25 - Jun '26
Based on recent customer reviews, 123NET delivers polarised experiences. Customers consistently praise named consultants like Katina, KyleG, Kaylene, and Pravesh for friendly, efficient onboarding and rapid fibre installs. However, a vocal segment reports prolonged outages, poor escalation handling, billing disputes around cancellations and relocations, and damaging installer conduct. The provider shines on first impressions but stumbles on long-term reliability and contract administration.
123NET's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Customers repeatedly describe rapid turnaround, often connected within 24 to 48 hours of application. Technicians like Moses, Donovan, Mongly, and Mohammed are praised for punctuality, tidy workmanship, and professionalism. Sales consultants coordinate the journey end to end, making first-time setup a standout moment.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Customer service non-existant - no escalation internally so if helpdesk cannot resolve the problem, you will sit with your problem for months at your own cost. AI agents access customer personal data and are not storing data on local soil. If you have a choice to select another provider, prefer another with compliant structures in place to support customer queries. They lose contracts, fail to protect the customer network and try to offload cost to customer with every opportunity - ie. dont let them call out because they will find a way to turn their cost to yours. I have tried to get feedback from someone senior but they are MIA always.
1 reviews | Active since Jan 2020
Customer service non-existant - no escalation internally so if helpdesk cannot resolve the problem, you will sit with your problem for months at your own cost. AI agents access customer personal data and are not storing data on local soil. If you have a choice to select another provider, prefer another with compliant structures in place to support customer queries. They lose contracts, fail to protect the customer network and try to offload cost to customer with every opportunity - ie. dont let them call out because they will find a way to turn their cost to yours. I have tried to get feedback from someone senior but they are MIA always.
1 reviews | Active since Jan 2020
Most unreliable internet service provider in Phoenix. Have joined in January have been off so many times, have lost count on hom many times was off in April. Now today on a long weekend off again!!! My spouse even lost her employment because of 123 Nets down times in April, all they can say we understand your frustration and apologize then a few days later off again. A person do understand technical problems but this is a ongoing issue. Was with vuma for 4 years in that time was oof only twice. Now you are stuck in a 12 month contract for a service that is so unreliable!!!! You get no compensation for the days it has been down, what now on a Sunday night on along weekend you must sit without a service that you pay for!!!! This is totally unacceptable and breach of your side of the agreement!!! Please consider carefully before choosing 123 Net most unreliable service provider.
1 reviews | Active since Jan 2020
Most unreliable internet service provider in Phoenix. Have joined in January have been off so many times, have lost count on hom many times was off in April. Now today on a long weekend off again!!! My spouse even lost her employment because of 123 Nets down times in April, all they can say we understand your frustration and apologize then a few days later off again. A person do understand technical problems but this is a ongoing issue. Was with vuma for 4 years in that time was oof only twice. Now you are stuck in a 12 month contract for a service that is so unreliable!!!! You get no compensation for the days it has been down, what now on a Sunday night on along weekend you must sit without a service that you pay for!!!! This is totally unacceptable and breach of your side of the agreement!!! Please consider carefully before choosing 123 Net most unreliable service provider.
1 reviews | Active since Jan 2020
this has been the worst switch over ever, i have been with 123 net for the past 2 months and i have had more outages than i ever had in 7 years being with VumaTel/MWEB. they is no communication aside from a stupid AI communicating, and they expect me to do a speed test when that is their duty to do anyways. their customer portal is down from last week, their contact numbers dont go through, their support structure is pathetic and is of no use AT ALL! i have sent out a dozen emails only to not hear from them. i have had it with them and i will literally pull out all their cabling from my home and move to another ISP. Communication is key, and there hasn't been any in a long time which is really stressful as i work from home and not having consistent internet is a problem but 123 net still wants to debit but cannot reimburse us as customers! I don't care about the tc&cs, i will remove all cables an i give a **** about their policies! help a client or remove them from your network and give me back all my monthly premiums! I will never refer 123 net to any friends or family or neighbor's, the staff works from home and are not attentive at all to their customers and their queries! If i dont hear from 123 net within 24 hours, consider your service removed from my property, your cables will be burnt outside my yard! cakes!
1 reviews | Active since Jan 2020
this has been the worst switch over ever, i have been with 123 net for the past 2 months and i have had more outages than i ever had in 7 years being with VumaTel/MWEB. they is no communication aside from a stupid AI communicating, and they expect me to do a speed test when that is their duty to do anyways. their customer portal is down from last week, their contact numbers dont go through, their support structure is pathetic and is of no use AT ALL! i have sent out a dozen emails only to not hear from them. i have had it with them and i will literally pull out all their cabling from my home and move to another ISP. Communication is key, and there hasn't been any in a long time which is really stressful as i work from home and not having consistent internet is a problem but 123 net still wants to debit but cannot reimburse us as customers! I don't care about the tc&cs, i will remove all cables an i give a **** about their policies! help a client or remove them from your network and give me back all my monthly premiums! I will never refer 123 net to any friends or family or neighbor's, the staff works from home and are not attentive at all to their customers and their queries! If i dont hear from 123 net within 24 hours, consider your service removed from my property, your cables will be burnt outside my yard! cakes!
1 reviews | Active since Jan 2020
Absolutely Usless Company .....always on going outages....company phones dont ring when u try calling to report issues....They best known for asking you to switch your router On and Off.....
1 reviews | Active since Jan 2020
Absolutely Usless Company .....always on going outages....company phones dont ring when u try calling to report issues....They best known for asking you to switch your router On and Off.....
1 reviews | Active since Jan 2020
Long term service disruption, Directors are too important engage clients and general customer service is severely lacking! For over a week, we've endured unstable network connectivity due to various issues including a "hack", cable theft, and contractor damage from @123.Net. The support team's unhelpfulness and lack of escalation procedures have exacerbated the issue. Communication has been blase and almose non existent. Staff drop calls when the excuses run out. It's disappointing that senior management, including the Director, are inaccessible, and staff are unable to provide clear information about the exclusivity agreement in our area, that sounds uncompetitive and demands investigation by @ICASA and @IPSA. Trying to cancel my service, nows puts me at a disadvantage because Openserve cant even come in, due to low uptake, high infrastructure deployment costs and restrictions posed by god knows who, on their ability to canvass new clients, which could offset costs of laying alternative infrastructure. Can the directors @123Net explain why they're too busy to speak with clients and how this exclusivity arrangement was approved, in a community with no central, legal governing body. Can they also give me a clear indication of a permanent fix to the challenges we faced. This is just down right ridiculous. Whose compensating people who rely on their services for costs associated with alternative connectivity measures during 7 days of interuped services? Noting, this is not the 1st incident and noting, it's never their fault.
1 reviews | Active since Jan 2020
Long term service disruption, Directors are too important engage clients and general customer service is severely lacking! For over a week, we've endured unstable network connectivity due to various issues including a "hack", cable theft, and contractor damage from @123.Net. The support team's unhelpfulness and lack of escalation procedures have exacerbated the issue. Communication has been blase and almose non existent. Staff drop calls when the excuses run out. It's disappointing that senior management, including the Director, are inaccessible, and staff are unable to provide clear information about the exclusivity agreement in our area, that sounds uncompetitive and demands investigation by @ICASA and @IPSA. Trying to cancel my service, nows puts me at a disadvantage because Openserve cant even come in, due to low uptake, high infrastructure deployment costs and restrictions posed by god knows who, on their ability to canvass new clients, which could offset costs of laying alternative infrastructure. Can the directors @123Net explain why they're too busy to speak with clients and how this exclusivity arrangement was approved, in a community with no central, legal governing body. Can they also give me a clear indication of a permanent fix to the challenges we faced. This is just down right ridiculous. Whose compensating people who rely on their services for costs associated with alternative connectivity measures during 7 days of interuped services? Noting, this is not the 1st incident and noting, it's never their fault.
The most common complaint about 123NET, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. While named consultants impress, reviewers report ignored emails, AI-only responses, dropped calls, and inaccessible directors during outages or disputes. Escalation procedures feel absent, with customers resorting to NCC complaints or public reviews to obtain attention. Communication quality varies wildly by which staff member responds.
123NET has a TrustIndex of 4.8 out of 10 on Hellopeter, based on 60 reviews in the last 12 months. Hellopeter has tracked 123NET across 294 total reviews. How is the TrustIndex calculated? →