Sean H

Defective refurbished unit — warranty claim rejected

I purchased a refurbished Dell OptiPlex 3240 All-in-One from Go Gadgets in April 2025 for R3,250. From day one the unit was unusably slow — and gradually over approximately 2 weeks taking over 3 minutes to load basic web applications with the hard drive barely 15% full. Google mail is a prime example. The backlight subsequently failed completely, rendering the screen non-functional. When I contacted Go Gadgets, they rejected my warranty claim citing third-party involvement — despite the fact that the original performance fault existed from the date of delivery, weeks before any repair was attempted. The backlight failure is entirely unrelated to any repair work. Go Gadgets offered to replace the screen for R1,000 plus shipping costs. I declined, as this does not address the original defect and places the financial burden on the consumer for a fault that existed at the time of sale. I have since lodged formal complaints with the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC) in terms of the Consumer Protection Act. I would caution anyone purchasing refurbished equipment from Go Gadgets to carefully document the unit’s condition and performance from the moment of receipt.