Bo V

4 months repair turnaround

It’s been just over a year since I got my car back from Springfield Gearbox after their so-called “repairs,” and I feel it's important to share my experience for anyone considering their services. Background: I have hands-on experience with various mechanical repairs, including servicing, brake work, turbo replacements, and cooling systems. However, when it came to automatic gearbox repairs, I needed professional expertise. After researching three repair shops that offered similar pricing, I chose Springfield Gearbox because it was the most conveniently located and had generally decent reviews. Repair Process: Location: The workshop itself is indoors, but customer cars are parked outside without cover. This leads to delays when it rains. Repair Period: Initially quoted a 2-3 week repair timeframe (consistent with other shops), I dropped off my car on August 17, 2023, and only got it back on December 19, 2023 — a frustrating 4-month ordeal. Trial-and-Error Approach: The repair process seemed chaotic, with the gearbox being installed and removed multiple times as they struggled to pinpoint the issue. The problem was initially diagnosed as an oil pump failure which broken as i viewed it, then a torque converter issue, and later a solenoid valve problem. Post-Repair Issues: Upon receiving the car, I immediately noticed the steering felt “floating” that made the car unsafe. I asked them to inspect the steering rack and bolts, as I suspected this was the cause. I returned the next day to find the issue unresolved. Seeking a second opinion at a tire and steering garage revealed: -Loose steering rack bolts, with one stripped -A loose engine mount -A leaking seal -A non-functional 4x4 lock (which still remains faulty) -Used, black gearbox oil instead of fresh OEM-spec oil Ongoing Problems: A few months after the "repair," the gearbox developed a persistent shudder. Diagnostics at Springfield revealed ECU faults, which were canceled but returned later. The shudder continues to this day, forcing me to replace gearbox oil every 10,000 km instead of the standard 40,000 km to reduce it temporarily. Conclusion, based on my experience: Manual Gearbox Repairs: Springfield Gearbox might be suitable. Automatic Gearbox Repairs: Not recommended. The lack of expertise in handling complex electronic components was evident throughout my ordeal. Would I recommend them? Not based on my experience.