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Carlos A
Active since May 2026
1
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1 reviews
Defy Appliances
1 month ago
Extremely Frustrated With Poor Service & No Resolution Under Warranty
I am extremely disappointed and frustrated with the level of service I have received regarding my fridge, which is still under warranty. For more than two months, I have been struggling with the exact same issue. Every single time I contact the call centre, I am given the same response — that a technician will contact me and that I will receive a reference number. Yes, the technicians do call, but absolutely nothing happens afterwards. No proper follow-up, no resolution, no urgency, and no accountability. I have repeatedly called about the same problem over and over again, only to receive the same scripted responses with no actual execution or direct assistance. It feels like I am being ignored while the issue continues unresolved. This entire experience has been exhausting, unprofessional, and unacceptable — especially considering that the fridge is still under warranty. A warranty means nothing if customers are left without proper support or solutions for months. I am tired of constantly chasing updates and wasting my time repeating myself to different agents with no outcome. The lack of communication, urgency, and customer care is honestly shocking. I need this matter resolved urgently. I simply want my fridge repaired or replaced as soon as possible without any further delays. I sincerely hope this complaint finally receives the attention and action it deserves.
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