Carin P

Dyson – Poor local support, but Cape Town service redeemed the experience

My experience with Dyson after‑sales support has been very frustrating. There is no accessible local support — no technicians nearby, no easy access to spare parts, and I was consistently referred to a service centre in Cape Town. This meant additional courier costs and very high repair quotes, which is not practical, especially as a retiree. However, once my vacuum reached the Cape Town service centre, the experience improved considerably. I received a call when the machine reached them and regular phone calls and email updates, which was appreciated. When I raised concerns about the high initial quote, Razia stepped in and assisted with more affordable options. Both Kim and Razia provided excellent customer service and helped turn the situation around. In summary: Poor accessibility and costly processes upfront, but strong service recovery from the Cape Town team. Thank you to Razia and Kim for their assistance!