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Tudortech
Claimed Business
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AI Review Summary
Based on recent customer reviews, Tudortech receives overwhelmingly negative feedback centred on extremely poor after-sales service for Dyson products. Customers consistently report months-long waits for repairs, replacement parts, and warranty claims. Communication is a critical failure point, with unanswered phone calls, ignored emails, and broken promises to return messages. Several customers describe paying for parts or services and receiving no follow-up, with some likening the experience to being robbed. A small number of positive reviews praise individual staff members for helpful, communicative service.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
154h 25mReply Time
-86 NPSUnlikely
Replied to 29% of negative reviews
Reply time on negative reviews: 173 hours 30 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
154h 25m
NPS Score
-86
Recommended: Unlikely
Replied to 29% of negative reviews
Reply time on negative reviews: 173 hours 30 min
Review Distribution
1.4|31 Reviews
May '25 - Apr '26
5(3.9%)
4(3.9%)
3(0%)
2(3.9%)
1(88.5%)
5(3.9%)
4(3.9%)
3(0%)
2(3.9%)
1(88.5%)
Frequently Asked Questions About Tudortech
Based on recent customer reviews, Tudortech receives overwhelmingly negative feedback centred on extremely poor after-sales service for Dyson products. Customers consistently report months-long waits for repairs, replacement parts, and warranty claims. Communication is a critical failure point, with unanswered phone calls, ignored emails, and broken promises to return messages. Several customers describe paying for parts or services and receiving no follow-up, with some likening the experience to being robbed. A small number of positive reviews praise individual staff members for helpful, communicative service.
Tudortech has a TrustIndex of 0 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. They reply to 29% of negative reviews, typically within 173 hours 30 min. Hellopeter has tracked Tudortech across 137 total reviews. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCD
Charles D
1 reviews | Active since Jan 2020
22 Feb 2026, 06:43
Bad Service from Tudortech/Dyson
I have had the most shocking service from Tudortech . My Dyson Vacuum has been with them for 3 months under a warranty claim and they say they are still awaiting parts . They do not ever return calls or e mails and it is very difficult to get hold of them on the phone . Its a pity about the atrocious backup service as most of the Dyson products are decent. This is the last Dyson product I will purchase It is the last Dyson product
Helpful (0)
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Charles D
1 reviews | Active since Jan 2020
22 Feb 2026, 06:43
Bad Service from Tudortech/Dyson
I have had the most shocking service from Tudortech . My Dyson Vacuum has been with them for 3 months under a warranty claim and they say they are still awaiting parts . They do not ever return calls or e mails and it is very difficult to get hold of them on the phone . Its a pity about the atrocious backup service as most of the Dyson products are decent. This is the last Dyson product I will purchase It is the last Dyson product
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Samantha P
1 reviews | Active since Jan 2020
16 Jan 2026, 06:33
Dyson USA needs a better agent in South Africa
I have been struggling to get hold of the Dyson agent in South Africa. I placed an order and these are not cheap devices and I have had no feedback. Nothing. No order number. I tried to contact them and the number is either always engaged or nobody is there to answer. This is ********** customer service. Dyson USA need to find another agent in SA. I once called them and managed to speak to someone to ask about an additional battery for my vacuum cleaner. I was told to contact them back in February. I don't understand, why not take my number. Now they've taken my money and ghosted me. Its like these people never work.
Helpful (0)
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Samantha P
1 reviews | Active since Jan 2020
16 Jan 2026, 06:33
Dyson USA needs a better agent in South Africa
I have been struggling to get hold of the Dyson agent in South Africa. I placed an order and these are not cheap devices and I have had no feedback. Nothing. No order number. I tried to contact them and the number is either always engaged or nobody is there to answer. This is ********** customer service. Dyson USA need to find another agent in SA. I once called them and managed to speak to someone to ask about an additional battery for my vacuum cleaner. I was told to contact them back in February. I don't understand, why not take my number. Now they've taken my money and ghosted me. Its like these people never work.
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Carol P
1 reviews | Active since Jan 2020
29 Dec 2025, 08:04
No after sales service for Dyson cordless vacuum cleaner
On the 22nd December 2025 I took my Dyson V8 cordless vacuum cleaner to Tudortech as it was not working and is like new as it has hardly been used Their technical department was closed , which is to be expected this time of year, but what was worrying I was told from now on Dyson support will only be available in Cape Town the Johannesburg office is closing, if I want my Dyson fixed they will courier it at a cost of R400 and another R400 to send it back, regardless whether they fix it or not For a top market product like Dyson the service support is shocking, I will never buy Dyson again as there is just no after service, which is important Carol Plunkett
Helpful (0)
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Carol P
1 reviews | Active since Jan 2020
29 Dec 2025, 08:04
No after sales service for Dyson cordless vacuum cleaner
On the 22nd December 2025 I took my Dyson V8 cordless vacuum cleaner to Tudortech as it was not working and is like new as it has hardly been used Their technical department was closed , which is to be expected this time of year, but what was worrying I was told from now on Dyson support will only be available in Cape Town the Johannesburg office is closing, if I want my Dyson fixed they will courier it at a cost of R400 and another R400 to send it back, regardless whether they fix it or not For a top market product like Dyson the service support is shocking, I will never buy Dyson again as there is just no after service, which is important Carol Plunkett
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Tam D
1 reviews | Active since Jan 2020
4 Dec 2025, 14:05
AVOID Tudortech - useless company
Can one give NO STARS? Possibly the WORST company I have ever dealt with and I deal with a lot of service providers and companies. It has taken more than 8 months to get a Dyson wand for a vacuum. No communication, no accountability and just ghosting. So do NOT buy any products that require post sales service from Tudortech as it’s non-existent. My client has 2 Dyson vacuum cleaners and I’ve told her to buy Bosch instead.
Helpful (0)
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Tam D
1 reviews | Active since Jan 2020
4 Dec 2025, 14:05
AVOID Tudortech - useless company
Can one give NO STARS? Possibly the WORST company I have ever dealt with and I deal with a lot of service providers and companies. It has taken more than 8 months to get a Dyson wand for a vacuum. No communication, no accountability and just ghosting. So do NOT buy any products that require post sales service from Tudortech as it’s non-existent. My client has 2 Dyson vacuum cleaners and I’ve told her to buy Bosch instead.
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lilly N
1 reviews | Active since Jan 2020
30 Nov 2025, 18:14
Poor After Sales Service
Aftercare service is the worse ever. I bought a Dyson V11 still under warranty. I have phoned and emailed numerous times as the red handle on the bin broke. I was promised a new bin, but I am basically still waiting, and every time there are no responses or poor responses. DO NOT PURCHASE FROM COMPANIES THAT DOES NOT PROVIDE A DECENT AFTER- SALES SUPPORT SERVICE.
Helpful (0)
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lilly N
1 reviews | Active since Jan 2020
30 Nov 2025, 18:14
Poor After Sales Service
Aftercare service is the worse ever. I bought a Dyson V11 still under warranty. I have phoned and emailed numerous times as the red handle on the bin broke. I was promised a new bin, but I am basically still waiting, and every time there are no responses or poor responses. DO NOT PURCHASE FROM COMPANIES THAT DOES NOT PROVIDE A DECENT AFTER- SALES SUPPORT SERVICE.
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Greg T
1 reviews | Active since Jan 2020
3 Nov 2025, 11:59
Tudortech (Dyson) non-service
Tudortech are the official Dyson repair service. Their service has been shocking. Previously the charging unit for our vacuum was faulty and we waited three months for stock. Now the trigger unit for the vacuum has broken and we've been waiting another 3 months for the replacement. Every time we phone Tudortech they have the same speech that the stock hasn't come in. I have asked five times for a service manager to call me and every time I get the same lame statement that he/she is on a call or in a meeting. I do not believe that a company cannot know what stock is needed and when it is due to arrive. I now spoke to a service advisor and she says that the fault does not lie with them but with Dyson who have not sent the part.
Helpful (0)
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Greg T
1 reviews | Active since Jan 2020
3 Nov 2025, 11:59
Tudortech (Dyson) non-service
Tudortech are the official Dyson repair service. Their service has been shocking. Previously the charging unit for our vacuum was faulty and we waited three months for stock. Now the trigger unit for the vacuum has broken and we've been waiting another 3 months for the replacement. Every time we phone Tudortech they have the same speech that the stock hasn't come in. I have asked five times for a service manager to call me and every time I get the same lame statement that he/she is on a call or in a meeting. I do not believe that a company cannot know what stock is needed and when it is due to arrive. I now spoke to a service advisor and she says that the fault does not lie with them but with Dyson who have not sent the part.
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Cindy K
1 reviews | Active since Jan 2020
17 Oct 2025, 08:17
Be weary when placing an order with Tudortech as the after sales service is shocking!
I returned a Dyson Airwrap the same day that I recieved it, as I changed my mind and decided that I no longer require the product. The packaging was unopened. Upon receiving the parcel in perfect condition, Tudortech confirmed that a refund will be passed. However, 22 days later my R9 999 refund has still not been passed and when I send them emails, they do nothing about it. Their service is beyond shocking and I would think twice before placing an order with this company, as there is absolutely no after sales service that is given and sadly nobody cares.
Helpful (0)
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Cindy K
1 reviews | Active since Jan 2020
17 Oct 2025, 08:17
Be weary when placing an order with Tudortech as the after sales service is shocking!
I returned a Dyson Airwrap the same day that I recieved it, as I changed my mind and decided that I no longer require the product. The packaging was unopened. Upon receiving the parcel in perfect condition, Tudortech confirmed that a refund will be passed. However, 22 days later my R9 999 refund has still not been passed and when I send them emails, they do nothing about it. Their service is beyond shocking and I would think twice before placing an order with this company, as there is absolutely no after sales service that is given and sadly nobody cares.
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