Tebogo S

months

Dear Nuworld Customer Service, I am writing to formally lodge a complaint regarding a Quartz Heater (Model No. GHQ-100G) that I purchased, which has not worked properly for the first four months. Despite repeated attempts to seek support under the product's guarantee, my experience with your customer service team has been extremely disappointing. Every time I have called your office, I have been transferred from one department to another without receiving any concrete assistance. This unhelpful and frustrating process has left me with no resolution, and I am still in possession of a defective product. Frankly, this heater has turned out to be the worst purchase I have ever made, both in terms of product performance and after-sales support. I expected much better from a company like Nuworld. I request that you take immediate action to either repair or replace the heater under the terms of your warranty. Please confirm receipt of this email and advise on the next steps for resolving this issue.