

Nu World
NPS Score
-100
Recommended: Unlikely
Sep '25 - Aug '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2021
I ordered a JVC Freezer from Take-alot - they delivered it and once opened it didn't work. It keeps giving a EC code and does not freeze.I tried contacting take-alot but was diverted to Nu World.Nu World's returns department does not answer. I also contacted JVC as a last resort but they didn't even know they make freezers (hand in front of face). Be that as it may, I paid take-alot and now i must struggle getting any kind of relief from either party. This is disgusting. How is it possible for such huge businesses to just do as they please.
1 reviews | Active since Aug 2021
I ordered a JVC Freezer from Take-alot - they delivered it and once opened it didn't work. It keeps giving a EC code and does not freeze.I tried contacting take-alot but was diverted to Nu World.Nu World's returns department does not answer. I also contacted JVC as a last resort but they didn't even know they make freezers (hand in front of face). Be that as it may, I paid take-alot and now i must struggle getting any kind of relief from either party. This is disgusting. How is it possible for such huge businesses to just do as they please.
1 reviews | Active since Jan 2023
I bought a Goldair Remote Control fan from Builders Warehouse around Sept 2024 and used it until winter 2025 with no problems. I stored it for the winter months and around Sept/Oct 2025 I took it out of storage to start using it again. The fan switched on when I put it in the wall plug, made a beep and stopped working. I could not get anyone to test or repair the fan for me so I bought another one. On November 11, 2025 I sent a mail to Nuworld to ask if I can purchase a pc board separately and just have that replace - my mail was sent to their queries department. I received a response from Brian Van Der Westhuizen, asking where I bought the fan and I then promptly sent my reply. I received no feedback from Brian after the original correspondence after this. By the 17th of Dec I made telephonic contact with the Brian again asking for some feedback (between 11th of Nov and 17th of Dec I also sent 2 mails asking for feedback with no response. While speaking to him on the phone he searched and found my mails to him to which he rep**** and cc'ed a colleague (Wesley Nhlapo) in on, asking the Wesley to send me the unit asap as the whole matter was at that stage delayed by a whole month. Since the 17th of Dec up to today no feed back AGAIN. On the 14th of Jan (this week) I phone Nuworld again and requested to speak to Brian again. He was still on leave and I then asked to speak to Wesley who was not at his desk at that time. I then sent a mail again to both and followed my mail up with a phonecall to Wesley Nhlapo. I requested this Wesley to please reply to my earlier mail so that I know that he received my detail for the delivery for the part. Again. No communication or feedback from Wesley. I phoned this morning and spoke to Brian again who promised me that he is walking over to Wesley to have the issue sorted out immediately - I told him that Wesley needs to contact me as my delivery address have changed because I also have returned from leave and my home address will no longer work for delivery. Its mid day already and no feedback YET AGAIN.
1 reviews | Active since Jan 2023
I bought a Goldair Remote Control fan from Builders Warehouse around Sept 2024 and used it until winter 2025 with no problems. I stored it for the winter months and around Sept/Oct 2025 I took it out of storage to start using it again. The fan switched on when I put it in the wall plug, made a beep and stopped working. I could not get anyone to test or repair the fan for me so I bought another one. On November 11, 2025 I sent a mail to Nuworld to ask if I can purchase a pc board separately and just have that replace - my mail was sent to their queries department. I received a response from Brian Van Der Westhuizen, asking where I bought the fan and I then promptly sent my reply. I received no feedback from Brian after the original correspondence after this. By the 17th of Dec I made telephonic contact with the Brian again asking for some feedback (between 11th of Nov and 17th of Dec I also sent 2 mails asking for feedback with no response. While speaking to him on the phone he searched and found my mails to him to which he rep**** and cc'ed a colleague (Wesley Nhlapo) in on, asking the Wesley to send me the unit asap as the whole matter was at that stage delayed by a whole month. Since the 17th of Dec up to today no feed back AGAIN. On the 14th of Jan (this week) I phone Nuworld again and requested to speak to Brian again. He was still on leave and I then asked to speak to Wesley who was not at his desk at that time. I then sent a mail again to both and followed my mail up with a phonecall to Wesley Nhlapo. I requested this Wesley to please reply to my earlier mail so that I know that he received my detail for the delivery for the part. Again. No communication or feedback from Wesley. I phoned this morning and spoke to Brian again who promised me that he is walking over to Wesley to have the issue sorted out immediately - I told him that Wesley needs to contact me as my delivery address have changed because I also have returned from leave and my home address will no longer work for delivery. Its mid day already and no feedback YET AGAIN.
1 reviews | Active since Dec 2025
I’m not happy with the service I have from Nuworld I have call on Monday regarding the tv telefunken that I bought from Takealot on the 3November 2025 on the 10january2026 when I come from work trying to switch on the tv screen it was black and no sound I have call on Monday the lady from the call centre said I must send the email but I didn’t get the response or ref no until today so I want to know what must I do with the tv that I have used it for less than 3months now is not working and no1 is assisting me the invoice no *** (Telefunken 50” TLDD-50FHDC FULL HD Android Smart TV)
1 reviews | Active since Dec 2025
I’m not happy with the service I have from Nuworld I have call on Monday regarding the tv telefunken that I bought from Takealot on the 3November 2025 on the 10january2026 when I come from work trying to switch on the tv screen it was black and no sound I have call on Monday the lady from the call centre said I must send the email but I didn’t get the response or ref no until today so I want to know what must I do with the tv that I have used it for less than 3months now is not working and no1 is assisting me the invoice no *** (Telefunken 50” TLDD-50FHDC FULL HD Android Smart TV)
1 reviews | Active since Jan 2026
I logged a refund while ago I was told to go and drop TV to Ralph in Strand and they email back to me to collect the TV back because they don't deal with returns it's only takealot who deals with it and now I'm stuck with the TV at home I don't know where to take it or deal with it and I need the money back to buy another TV it's been two full months going back and forth, it's very hard to do return but when you buy its easy and it's frustrating and exhausting making calls all day with no pick up. And when I called Nu World they told me they don't deal with customers directly and they gave me an email address and I think it was *** and they rep**** by asking proof of purchase I sent it to them until this day they never rep**** whether they will collect the TV or where must I dropp it I am very dissapointed with both nu World and takealot with their service
1 reviews | Active since Jan 2026
I logged a refund while ago I was told to go and drop TV to Ralph in Strand and they email back to me to collect the TV back because they don't deal with returns it's only takealot who deals with it and now I'm stuck with the TV at home I don't know where to take it or deal with it and I need the money back to buy another TV it's been two full months going back and forth, it's very hard to do return but when you buy its easy and it's frustrating and exhausting making calls all day with no pick up. And when I called Nu World they told me they don't deal with customers directly and they gave me an email address and I think it was *** and they rep**** by asking proof of purchase I sent it to them until this day they never rep**** whether they will collect the TV or where must I dropp it I am very dissapointed with both nu World and takealot with their service
Hellopeter has tracked Nu World across 52 reviews. Nu World hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Nu World? Write a review to help others decide.