AR
Anneline R
Active since Jan 2023
9
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0
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Reviews
9 reviews3 months ago
VERY POOR SERVICE FROM NUWORLD APPLIANCES
I bought a Goldair Remote Control fan from Builders Warehouse around Sept 2024 and used it until winter 2025 with no problems. I stored it for the winter months and around Sept/Oct 2025 I took it out of storage to start using it again. The fan switched on when I put it in the wall plug, made a beep and stopped working. I could not get anyone to test or repair the fan for me so I bought another one. On November 11, 2025 I sent a mail to Nuworld to ask if I can purchase a pc board separately and just have that replace - my mail was sent to their queries department. I received a response from Brian Van Der Westhuizen, asking where I bought the fan and I then promptly sent my reply. I received no feedback from Brian after the original correspondence after this. By the 17th of Dec I made telephonic contact with the Brian again asking for some feedback (between 11th of Nov and 17th of Dec I also sent 2 mails asking for feedback with no response. While speaking to him on the phone he searched and found my mails to him to which he rep**** and cc'ed a colleague (Wesley Nhlapo) in on, asking the Wesley to send me the unit asap as the whole matter was at that stage delayed by a whole month. Since the 17th of Dec up to today no feed back AGAIN. On the 14th of Jan (this week) I phone Nuworld again and requested to speak to Brian again. He was still on leave and I then asked to speak to Wesley who was not at his desk at that time. I then sent a mail again to both and followed my mail up with a phonecall to Wesley Nhlapo. I requested this Wesley to please reply to my earlier mail so that I know that he received my detail for the delivery for the part. Again. No communication or feedback from Wesley. I phoned this morning and spoke to Brian again who promised me that he is walking over to Wesley to have the issue sorted out immediately - I told him that Wesley needs to contact me as my delivery address have changed because I also have returned from leave and my home address will no longer work for delivery. Its mid day already and no feedback YET AGAIN.
0 replies
11 months ago
Dissatisfied Makro Online Shopper
I bought an induction plate from Makro Online Store beginner of March. Around mid April I kept in getting an E01 error in the device. When I took in to Customer Service at Makro Springfield Park I was told that the devicce can only be returned via the Makro Online Shopping App. I subsequently requested and was approved for the return of the device to be assessed. I was instructed to package the device either in the original packaging, and if this was not available, in any other secure packaging. I used an old cardboard box and securely wrapped the plate with the cardboard box and packaging tape. For extra measure, I took a paper shopping bag and covered the package with that bag and again used packaging tape to secure all in place. After I had to escalate the fault finding, I received a report frim the manufacturer that the device was tested and that they could not find anything wrong with it. However, they reported that they had received the package ONLY wrapped 8n a paper shopping bag and NOW the surface of the plate gad a large ceack in it. This is NOT how it was packaged by meband not how the courier company collected it. I will not accept a cracked unit backbfrom Makro
58 replies
17 months ago
Worst deluvery agent ever for Temu
I have been battlingbto receive my parcel from Temu for a week now. I get a mail and WhatsApp notification that the parcel is out for delivery each day only to get a follow up mail telling me that they were unable to deliver to me because of an incorrect address and the driver not being able to make contact with me on my cell nr. In the past 6 days I have not ONCE been phone by either a driver or someone at their warehouse. I phone EVERY day to make sure details are correct and I am informed every time that the parcel will go out within the next 34 - 48 hours. Just to he informed that the parcel was yet AGAIN returned to the warehouse. I have, in the meantime received 2 OTHER parceks delivered by Buffalo at my address. And you cannot go to the warehouse and collect yourself. You just keeo on being inconvenienced every day
53 replies
17 months ago
DO NOT USE BOOKING.COM
In July 2023 I made a booking online with my app for a friend at Pra La Vue in Bluff Durban. The booking was for the 12t to 15th of July. I made the reservation on line and paid via eft. On the day my friend had to book in, I went with him to see what the place looked like. What HORROR. The room was NOT the one advertised and it was in a despicable state. Paint came off the walls and black mold was visible. The "self catering" facilities consisted of a microwave and a stainless steel WASHTROUGH for the kitchen sink. There were no dishes and cutlery and a bed that I did not even want to try out. Very flimsy bedding. We immediately told the Owner that we are not happy and that we are cancelling the booking. She accepted our cancellation and informed us that bookings.com will refund us. Afterwards I went back and took photos of the place. The double garage at the bottom of the property was being used as a woodwork or carpentry business and wood material was laying all the way on the steps outside leading to the room. These photos was sent to bookings.com together with an official complaint. Shortly thereafter I was told that bookings.com do not find anything wrong with the property and that I will not be refunded. I was dealing with the death of my sister at the time and did not have the strength to fight the fight, however, the more I think about it now, the more I want to expose them for the bad treatment I have received and the poor state the room we have booked on good faith on the photos that was provided on the sites gallery. Booking Confirmation Nr, 2798375436 We were told that the unit we had booked came with the following - (which was not the case) (as per the booking.com app) KITCHENWARE REFRIGERATOR BALCONY DINING AREA TEA/COFFEE MAKER FREE TOILETRIES HAIRDRYER DINING TABLE BATH TOWELS. This room was bare and ONLY a room.
0 replies
17 months ago
Feedback on original complaint.
Feedback on previous complaint: I was contacted by Le Morgan Accounts Dept and was passed 2 months of the penalty fees. I then sent them the screenshot of when I have cancelled the debit order. It was also discussed during the aforementioned conversation that I have informed them in July 2024 already that I have stopped the debit order and made the payment arrangement. I am yet to be credited from July month.
0 replies
18 months ago
CHARGED AFTER I MADE ARRANGEMENTS TO PAY ARREARS AMOUNT MONTHLY
I bought a "nutribullet" from Le Morgen about a year and a half ago. Payments were deducted successfully each month until I was laid off from work and then I fell behind. I diligently made arrangements to pay an amount of R200 of until account is settled. I informed them that I have stopped the debit order and that I will do an EFT each month after pay day. Since then I receive a a HAND OVER letter EACH AND EVERY MONTH and get a fine of R120 EACH month for the failed debit order deduction. I have sent numerous mails but the same thing happens EVERY SINGLE MONTH.
0 replies
20 months ago
No Feedback AGAIN
So, after my first review on Home Connects bad service , I was immediately called and was promised that the issue will be resolved asap. That was on Saturday 24 August 2024. Monday 26th of August I received a follow up phone call to assure me that they are looking into my complaint. It is now one week after that last phonecall and I have not had ANY other feedback and had to wake up this morning to find that both the invoice that was supposed to have been credited and the incorrect pro-rata amount has gone off by debit order. I want Home-Connect to come and remove the installation immediately, I will apply for the service with another Service Provider.
53 replies
20 months ago
WORST SERVICE EVER FROM HOME CONNECT
I app**** for address change in July. Because I moved from Openserve to Metro Fibre it took a couple of days to confirm coverage. This process took place between the 23rd of July to the 26th of July. During this time I received my invoice for July, but at this stage it was the 3rd month I paid for the service without using it as I was in between addressed and wanted my account to stay open until I new where I was going to live. During the application time, I told the agent that if I have to pay the R706 for the old line PLUS the new installation, I am cancelling the new installation and that I would rather then go with another service provider. After the agent consulted with her supervisor, I was told that a credit will be passed and that I will only be responsible to pay the pro rata invoice for July and the new invoice for August for the Metrofibre Contract. Since then I have received letters threatening to hand me over for the R706 invoice. I constantly phone in to speak to agents in the billing department to sort this out, and am promised each time that someone will phone me back. No one does. And yesterday I received my statement, STILL reflecting the R706. I have continuously told them to come and remove the new installation if I am going to have to pay the R706. THEN, I am billed R458 for the pro rata use, but it took them THREE weeks to supply me with a router to be able to USE the internet. Why am I charged pro rata for a service that I could NOT use for three weeks because of their BAD service delivery. The excuse is that there are too many phone calls from and to me to listen to everyone to get the recording where I was informed that a credit will be passed for the R706. When I phone in, the agent does not give me a chance to talk and talks over me. Worst service in a very long time. But Metrofibre I will give a 5 star rating.
53 replies
40 months ago
Please return my personal belongings!
I would like to report the worst possible service from CMH Durban City. My rent to own vehicle was repaired at the CBD branch. After many complications with the car itself I requested rental Company to collect the vehicle from the workshop. I requested the Workshop Assistant Clinton to remove all my personal belongings from the vehicle as I was not at the shop when the tow truck collected the car. He undertook to do it. That was the Thusday. Somewhere in Nov 2022. By the Saturday I could make my way to the workshop just to be told that there was nothing in the vehicle. Thinking it might be a mistake I phoned back the next week to speak to Clinton who at that stage was on leave after his wife had a baby and was the promised by the workshop manager Clyde that he will follow up with the dealership in Pretoria. And behold, everything on my list and more, was found in my car and taken out. Except for a very expensive umbrella, which now was "gone". Clyde promised me to make arrangements to get the items back in Durban and replace my umbrella out of his own pocket. That was November. I have followed up weekly, with the same promise to "sort it out" since then but NEVER does anyone come back to me to confirm my items are ont their way to Durban. This morning I threatened to go to social media if not resolved today. Guess what????
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
9 (100%)