BO
Bertus O
Active since Jul 2011
14
Reviews
0
Industries
Reviews
14 reviews6 months ago
Bad start for a new customer.
It seems that customers is not inportant. More than an month ago, I have made a pre order for a fibre line at my adress, to my shock, a fee was charged right away before the application can be placed. I am all fine with that, and was somewhat happy of paying. A more than a month later, I still have no internet. This is unacceptable. After multiple Email's, the best response was that Level 7 wil request for feedback. And up to date NO real feedback was received. I understand the fee I had to pay, but please, put the fees to work, get feedback and please keep the client up to date on what is going on. At this stage I feel that i have waisted my money for nothing. If there was no fees charged upfront, I could not have complained. But I feel like i have paid for services that is not receiced. Please once again, get usable feedback, and push for a ETA on when I will have internet
53 replies
10 months ago
Dissapointment after Dissapointment
For anyone who is using this platform to help them decide on a ISP for internet, please read, and i urge you to look on my profile on all my complaints for this ISP, and then you decide. I really don't want to do this company harm, but is good to know what I am going trough again! Once again, this time in the beginning stages for moving into a new house, not after like exactly 1 year ago, when i also used Hello Pieter to get something done. Beginning of June 2025 I notified Home Connect that we will be moving to a new location. After the completion of my forms online, the operations department kept on delaying my new application to the new fiber company. Last week only I was notified that Home Connect would not be able to help me at the new location. This was fair to me and i value the feedback. ****tle to Late!) The part that is utterly UNACCEPTABLE to me. On Saturday 21 of June I noticed that my internet was offline. But in the mist of the chaos of getting everything ready for the big move, I left it unattended, as line failures happens. On Sunday 22 of June, I contacted the said company. Just to hear, that my fiber line was disconnected. Keep in mind that my account is not in arrears and is paid, and that my official moving date is 1 JULY 2025. The part that is upsetting me to hell and back is that the only response I got on Sunday was (And I Quote from WhatsApp) The ticket is open for investigation. Today 23 June 2025, I contacted them again, and once again the same response. And for those who is going to read my other complaints to the said company, my question stays the same. Who is at fault? And why am I billed for services the company can not deliver. I am also owner of my own company, and I absolutely wish I can charge my customers for not providing a service. If I was at fault, this would have been a different scenario, or if I got discount for each day without service, that would also be okay with me. I logged into my account online just now, and now I am even more furious. I just saw that my cancellation requested date is 1 July. but today is only 23 June, and I notified home connect of my change of address 9th of June. As I am owner of a business I understand a month for notification to cancel a service, but for some reason my month got 49 days. And YES! I NEED TO PAY FOR ALL OF IT! AGAIN! And best of all, the said company waited until 21 June that they would not be able to help me. To hopefully put to perspective in my anger. I have got 3 kids doing exams at his stage that needs the internet for their studies. I personally need internet for invoices for my customers, so I can get paid, so that said company can get paid. And because there is no internet. This mobile walking talking bank must just pay for Data for internet to be available, because nor the schools, nor our customers want to hear about an investigation of why there is not internet. And don't panic, not only does this bank need to pay for data, it also need to pay for services from said company. UNACCEPTABLE! Once again, I DO NOT want Home Connect to suffer damages from this post, but I DO want possible customers to see what is happening to me. In my Opinion... If you are only willing to pay, and have the least expectations back. Good Luck!
53 replies
21 months ago
Hello Peter fail
<div>This is nice, a platform to complain of bad service, and I can't use it. I trying to loge a new complaint for home connect, I am blocked to do so. I want people to see what all the effort I am using to get my internet sorted, and without this complaint platform nothing gets done.</div>
116 replies
21 months ago
Useless Service
On early May 2024 I notified Home Connect that I was relocated for work and my internet needs to move. After failing to get a house for June, I notified Home connect of a new location and move in date. But since mid June home connect was not able to get my service running, and now we are in Mid July. It means in a month time, the still can't get me connected. On Friday 12 July, Saturday 13 July, Sunday 14 July and today 15 July, I keep getting messages from home connect demanding for payment, and they keep on that my internet is suspended. First of all, how can I be charged for service I am not getting, nor service I am able to use? Secondly, how can any company demand money for services not delivered, and worst of all, the can't stop the system messages that demands for payment? I am fed up for excuses, I have spent lots of money on data, but Home connect keeps on using the excuse that they are waiting for feedback. Home Connect is my service provider, and is a service provide can't provide, don't demand for payment
348 replies
32 months ago
Yet another blow
And yet another negative blow for home Connect. Yesterday morning, I've received an sms telling me that my account is suspended due to a payment problem. So I double checked, and made a payment immediately. Late yesterday afternoon I've contacted them to get my account reinstated. But here comes the blow. After they told me that is going to take 24 to 48 hours for my line to work again, I asked them if it's company policy not to notify a person when there was a payment problem. Immediately I was informed that I have been sent a WhatsApp about the payment problem. After sending my whole WhatsApp history, just to prove that indeed did not received any information, the operator was quick to cover his own backside that this was a system problem. Well that's darn uncovenient as a customer. This whole situation could have been avoided if there was a better communication. Why upset a customer to kill is line, if you think he knows about a payment problem. If they can sent a sms to notify me that my line is suspended, why can't they sent me an sms to notify me that there was a payment problem. Once again. If I knew about the payment problem, I could have corrected to problem much faster. How can anyone assume that a system notified a customer without any read receipts. And worst of all, why must a customer take the punishment to be inconvenient with a suspended service, just because home Connect assumed that the system delivered a simple message. A am going to end this review with a warning to all the potential customers considering to use Home Connect. Please read the reviews extremely carefully, between the positive reviews about the consultants, read what the customers write about the company. Don't be fooled please. If anyone needs prove on this review, you are welcome to contact me. I will gladly share all my WhatsApp history. Regards An upset Francois Oberholzer OBEF001
262 replies
32 months ago
Thank you Hendrietta for walking a extra 100 miles with my problem
Thank you Hendrietta for walking a extra 100 miles with my problem. You were a super hero to me. Thank you
132 replies
34 months ago
Epic Home Connect and Metro Fibre Fail
After 6 days and 4 full work days, Home Connect is still not able to get Metro Fibre to get me connected to the internet. I have been in contact with them every work day, including Saturday, and yet I woke up with no connection. Worst of all, I have a Metro Fibre line already installed in my home. With tears in my eyes I am asking, what else must I do? Does Home Connect want my money? Must I move my business to someone else? What also upsets me, I work in a noisy workshop. Home Connect phones me just once, I and sends me a e mail that I am not available, instead of trying again. What must I do, I have 3 kids on holiday, who could be entertained with internet if I had. Please Home Connect, this can't go on like this. If need be, I am desperate enough to hammer on your supplier Metro Fibre to get us up and running.
60 replies
34 months ago
Been struggling for 3 days to get my line active
Been struggling for 3 days to get my line active. Between Metro Fibre and Home Connect, it takes 3 days and counting to get a existing line active for me
120 replies
43 months ago
In the dark
My experience so far is bad communication and keeps the client in the dark. But it is still early days, as soon as my router is here, i might change my review. I hate to give a bad review, especially with the good reviews i saw
399 replies
101 months ago
Internet provider without internet.
Since Friday we had no internet. It is Monday today and still no internet, or reason why. They have two contact numbers, but one number is off since Saturday, and the other is not awsered. And if the person awnser, he can not give us a straight awnser why it is off. Is this the way they want to run a company? Hope we will get service soon again.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (7.142857142857143%)
3 Star
1 (7.142857142857143%)
2 Star
5 (35.714285714285715%)
1 Star
7 (50%)