What are the most common complaints about Level-7 Internet?

The most common complaint about Level-7 Internet, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. While many enjoy fast, stable fibre and wireless service, a substantial group reports throttling, dropped connections, speeds far below paid packages, recurring evening outages, and extended downtime blamed on Openserve or Vumatel without proactive resolution from Level-7.

How does Level-7 Internet compare to other Internet & Telecoms companies?

Level-7 Internet scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Internet & Telecoms, compared to the Internet & Telecoms industry average of 1.9. Their strongest theme is Installation & Setup (4.3); their weakest is Billing & Contracts (2.4). The top AI-rated Internet & Telecoms business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →

Is Level-7 Internet trustworthy?

Level-7 Internet has a TrustIndex of 5.6 out of 10 on Hellopeter, based on 216 reviews in the last 12 months. Hellopeter has tracked Level-7 Internet across 1,336 total reviews. How is the TrustIndex calculated? →

Level-7 Internet Reviews | 5.6 TrustIndex

Level-7 Internet Reviews | 5.6 TrustIndex | Hellopeter

Review Distribution

3.9|216 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About Level-7 Internet

What do customers say about Level-7 Internet?

Based on recent customer reviews, Level-7 Internet receives strong praise for installation professionalism and friendly support staff, with many customers highlighting fast setup and helpful WhatsApp assistance. However, a meaningful segment reports serious issues with billing disputes, cancellation processes, unresolved outages, and inconsistent connection quality, particularly when escalations are required or when third party line providers are involved.

What is Level-7 Internet's biggest strength?

Level-7 Internet's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Customers consistently praise punctual, professional, and tidy installation teams. Named technicians like Thabiso, Innocent, Ethan, Ruan, Kassim, and Rhyse are repeatedly commended for clear explanations and efficient setup, with many describing the onboarding as quick and seamless.

Recent reviews (216)

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Popular mentions

fast installation friendly technicians whatsapp support reliable connection professional staff quick response billing issues slow speeds no internet hidden fees

Top Strengths:

Frequently Asked Questions About Level-7 Internet

What do customers say about Level-7 Internet?

What is Level-7 Internet's biggest strength?

Recent reviews (216)

Great service and customer support

Great service and customer support

Fast and Stable, Bes...

Fast and Stable, Bes...

Fast connectivity, n...

Fast connectivity, n...

They were very quick...

They were very quick...

Outstanding customer services, always friendly and helpful