Active since Jan 2017
9
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9 reviews7 months ago
Dissatisfaction with the conduct of one of your staff members
I bought a vehicle from a car dealership, and as appreciation they gave me 2 months free insurance with King Price and I made use of the facility, as nothing is for free in this country. Now 2 months is over, and I cancelled the policy. The representative I spoke with, displayed a rude and dismissive attitude. I'm still shocked at this person's behavior, telling me that I was only using King Price and he want to give me a new premium which is still higher as the company I signed up with. I told him he can't speak to me like that, as I'm the customer, but that's probably the way he operates, as he only continued with the call. If I claimed in the past two months, I would say he had a foot to stand on, but I didn't claim anything or didn't make use of any facility they had to offer. King Price, you must check the attitudes of your representatives, they will cost you clients, and I will never make use of your services again, and I will definitely not recommend King Price to anyone.
53 replies
7 months ago
Thank You for the Excellent Vehicle Repairs
Hennie Esterhuizen, I want to sincerely thank you for the excellent service you provided during the recent repairs to my vehicle. Your professionalism and attention to detail were truly appreciated. I was impressed by your commitment to timelines — it made the entire experience smooth and stress-free.
53 replies
8 months ago
Mit Mak Motors - Reliable, Honest and Operate with Integrity
The best garage to work with, Uncle Bobby and team go out of their way to help you, from arranging financing to driving out with your vehicle. The vehicle we initially wanted to buy, was not the colour we wanted, this was lunchtime, LOUIS MOGOHLWANE promised me before 5 he will have a vehicle for me. 16:25 he had a vehicle, now that's service. Mit Mak is the best and quality clean vehicles are their motto, they do not settle for less. Will definitely do business with Mit Mak again. Once again, thank you Louis and the Mit Mak Team.
1 reply
11 months ago
Bad experience with sales manager and challenging refund
Watch out for Turbovent, the sales manager is very dishonest an *********. I ordered a turbine for my roof which at the end was not the correct size, but besides the point. The years experience Turbovent is bragging about is questionable, because the team installing the vents, didn't have any experience working on my type of roof. It was a thatch roof, but was replaced with Harvey Tiles. The sales manager Lineth said they requested a site assessment which I don't have any knowledge of, not on the phone or not on email, as the initial order and communication was all via email. I cancelled the transaction and according to company policy I'm losing 15% of my money because it was the incorrect turbine, and they didn't do a site assessment, because if they did, I would have had the correct information for decision making and they are charging me R600 for the call out. It took Turbovent almost 3 weeks to refund my money and every day is a different excuse, or the best is, Lineth only ignores me. They made me pay the money for the turbine before they manufacture, but now they can't pay my money back. Once again, new customers, please insist on a site assessment before ordering or paying Turbovent any money. For a company working with the public, Lineth Nkomo, the sales manager, has a terrible tone with client's when caught for not telling the truth. I'll rather make other plans, than ever thinking of making use of Turbovent's services. I would just like to thank Aimee from accounts, who took responsibility and ownership of my problem, and sorted it out, not just making empty promises and hope I go away.
0 replies
12 months ago
Vodacom I'm out of words, *********** no technical skills
Vodacom, you are testing my patience, and I don't know what to do anymore. Upgraded my line to 200Mbps 25 February 2025. Got a notification the upgrade was completed. Same night had to log a call because the upgrade wasn't done. Since then I'm paying for a 200Mbps line but still have a "100Mbps" line. Vodacom blame OpenServe and OpenServe blame Vodacom and all the technicians do is monitoring my line, don't know for what, hope it fixes it by itself. Currently my line is running at 24Mbps Download and 38Mbps Upload. Please tell me how one is supposed to get work done like this. Not even ICASA, which is a monitoring body over Vodacom, MTN etc is coming to the party.
58 replies
12 months ago
Think twice before using Vodacom, technical expertise is non-existent and very very poor service.
Vodacom, I don't have words. I did write a review, and I got one of your computer-generated replies which means nothing, wrote a review on that one, and still no service. Since 25 February 2025 I'm struggling to get what I'm paying for, and you are charging me for something I don't have. I requested for my line to be upgraded to 200Mbps. It was confirmed my line is upgraded and got invoiced for that, but no upgrade happened. The technicians don't know what they are doing, Vodacom say it is Open-Serve and Open-Serve say it is Vodacom. No ACCOUNTABILITY and I the consumer must pay for something I don't have, like most things in this country. Vodacom, I'm asking very nicely, please fix my line, this is not funny anymore. If I want to cancel my contract, which you are not honoring, then you have a lot to say. I'm very disgusted with you Vodacom, I don't have words.
116 replies
13 months ago
POOR POOR SERVICE from VODACOM, PLEASE STAY AWAY
Vodacom, please don't send me an automated message that a technician will call me, because still after 20 days I still have no luck with you, your helpdesk or technicians. Resolve my problem, that's all I ask. After numerous messages and daily print screens to probably the helpdesk of the line under 100Mbps still no solutions. If someone calls me, they transfer the problem to the next person, no one know how to fix this. Please don't tell me the technician couldn't get hold of me, because that's a big lie to cover your poor service. Message to Felecia this morning and Vodam can blacklist me or cut off my poor line, I don't care anymore. Felecia Problem still not fixed and going for 20 days. Debit orders is due in 2 weeks, and I promise I will reverse the debit order and only pay you for a 100Mbps line. Original message: Mistake to stay with Vodacom Fiber My fiber was on a 100Mbps line, and I upgraded to 200Mbps. All the approvals were done 25 February 2025, and it was confirmed that my line was upgraded. Came home after work and decided to test the line, even with a Vodacom website, and there I got 89 / 90Mbps Upload, and same with download. I logged a call on the app immediately. Since 26 February 2025 I sent print screens of the line every morning to Allistair who was assigned to my log. All of a sudden Allistair disappears and another lady phoned me. I told her that I communicate with Allistair daily, although I don't hear from him. I found out now, the 8th of March when another lady phoned me and asked if my problem was resolved, that she opened another ticket and closed it and said in the comments I refused troubleshooting. How in this world will I refuse troubleshooting if I want my line fixed. This morning (11/03) I totally lost it with Vodacom. I wanted to move to another company, but Vodacom came back with a deal to keep me as client. So, this morning, I asked that my contract be cancelled, since I already received an invoice for pro-rate payment and the new monthly amount payable. The lady said I'm still responsible for the monthly bill for the contract, but how can I pay for something if Vodacom can't provide the service from their side that was requested and agreed upon. We are already paying for a lot of things in South Africa that is not working, and I'm definitely not going to get *****ed by another company, by taking my money on providing the service as per agreement. How in this world can't they sort out a simple problem or find a solution with qualified technicians, or maybe not so qualified technicians. Vodacom, if you will have the decency to respond to my complaint, please check out the SR Number first. All I get is apologies for your *********** technicians and helpdesk staff, but no solution.
106 replies
13 months ago
Mistake to stay with Vodacom Fiber
My fiber was on a 100Mbps line, and I upgraded to 200Mbps. All the approvals were done 25 February 2025, and it was confirmed that my line was upgraded. Came home after work and decided to test the line, even with a Vodacom website, and there I got 89 / 90Mbps Upload, and same with download. I logged a call on the app immediately. Since 26 February 2025 I sent print screens of the line every morning to Allistair who was assigned to my log. All of a sudden Allistair disappears and another lady phoned me. I told her that I communicate with Allistair daily, although I don't hear from him. I found out now, the 8th of March when another lady phoned me and asked if my problem was resolved, that she opened another ticket and closed it and said in the comments I refused troubleshooting. How in this world will I refuse troubleshooting if I want my line fixed. This morning (11/03) I totally lost it with Vodacom. I wanted to move to another company, but Vodacom came back with a deal to keep me as client. So, this morning, I asked that my contract be cancelled, since I already received an invoice for pro-rate payment and the new monthly amount payable. The lady said I'm still responsible for the monthly bill for the contract, but how can I pay for something if Vodacom can't provide the service from their side that was requested and agreed upon. We are already paying for a lot of things in South Africa that is not working, and I'm definitely not going to get *****ed by another company, by taking my money on providing the service as per agreement. How in this world can't they sort out a simple problem or find a solution with qualified technicians, or maybe not so qualified technicians. Vodacom, if you will have the decency to respond to my complaint, please check out the SR Number first. All I get is apologies for your *********** technicians and helpdesk staff, but no solution.
106 replies
14 months ago
Very Bad Experience with Stratum Benefits (Pty) Ltd
I have app**** for Gap Cover 28 January 2025 online, today is 12 February 2025. I have heard nothing back from them ever since. They have all the luxuries on their website to email them with queries, WhatsApp and callback features. Well, let me tell you, none of the facilities work, and to get through by phone, non-existent. Stratum, please don't come with teething technical problems in reply to my complaint, it seems the excuse is the same for everyone. You could have done an autoreply on your communication methods to inform new clients or even your current clientele of infrastructure issues, but by keeping quiet, you have lost yourself another potential client.
53 replies
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