RD
rafeeq V
Active since Aug 2011
2
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2 reviews22 months ago
Hoka One One soles breaking
On 23.10.2023 I bought a hoka torrent 3 trail running shoe on the Bash online App, Totalsports TFG. 28 June I noticed the rubber soles are chipped and one piece of rubber sole is actually flapping and near to breaking off. I contacted TFG customer service teams via email and was advised to contact the Bash team via email - Bash email team rep**** advising I need to go to my nearest Totalsports store and someone needs to assess the shoe, I went to Totalsports Canal Walk - spoke to Duwayne Head of footwear in store, he assessed the shoe and confirmed that the rubber is poorly made however I do have the shoe longer than 6months and I do not have the box so his unable to credit me or change the shoe and advised I need to contact hoka directly as its withing 12 months and the soles are breaking. After searching for hoka directly i mistakenly contact hoka uk via email they assist with worldwide customer. I was the. advised to contact Hoka south africa. Back to google I went and found Ikhambi Distribution which is responsible for Hoka One One in South Africa. After many back and forth emails Claudia Freese she then sent me a link to raise my query to their online team. I provided the lengthy explanation again attached photos or the shoe sole and proof of payment invoice from the online Bash app. After all proof provided I only had the shoe 8months I was then advised by Sibusiso that this is normal wear and tear. I find this absolutely appalling and ridiculous. They then sent me a 25% discount coupon and a link to their website to buy another Hoka. The shoe was assessed at Totalsport confirmation received that the shoe sole is faulty due to poorly made rubber soles then only to be told this is normal wear and tear this is absolutely unacceptable. I have used many brands for trail running and never did any sole break within 12months and normally the soles get smooth but never chip and break.
0 replies
133 months ago
Under deliver
My MTN contract allows me to receive R200 airtime, 25 texts and 150mb, however for this last month mtn has decided not to give my 150mb and has given 25 texts and R210 airtime. Thursday 02/07/15, I popped in at MTN to inform them, I was advised that this should not be the case and the matter was lodged. The reference number I was given is REQ5221306 and was promised a 3 business day time frame. This was to be done on the 06/07/15 Monday, however I am still waiting. I called the branch 11 times on 09/07/15 on 0838696629, but no answer, I tried again today and still no answer. I do not have time to go to the store and calling the call centre is worse as the IVR informs that the call centre is close.
1 reply
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