ashley N

Poor Service, Rude Support, and No Accountability – Avoid Goldfields WiFi / Kwik Fibre

I’ve held back for too long. Here is my experience. I have had constant issues with my internet line while with Goldfields WiFi / Kwik Fibre. The problems were not WiFi related, but direct LAN line failures between the router and my PC. My connection would drop without warning, sometimes stay down for hours, and this continued for days at a time, making it impossible to work. I followed every instruction their team gave. I reset routers. I swapped out cables. I sent multiple screenshots. I even provided photos when they asked. Yet the service never improved. Their support team’s tone? Rude, dismissive, and at times, condescending in a way that felt racially charged. When I politely asked for professionalism after being spoken to with attitude, the response was defensive and aggressive. When I clearly stated the problem wasn’t the cable (and had used multiple cables), they sarcastically asked, "You think that cable is acceptable and stable as is?" — completely ignoring everything I’d said. They also made ridiculous demands like asking to remotely access my PC via AnyDesk, while I had no internet. That alone should tell you how disorganised their technical support is. After weeks of this, I formally cancelled my service on 19 August 2025. Now they’re trying to bill me for September, citing a clause in the debit order form — not a service contract. I’ve asked for this “service agreement” multiple times. They’ve provided nothing. At this point, I’ve escalated the matter to my legal team. --- If you value: Stability, Respectful customer service, and not being gaslit by your provider when the problem is clearly on their side, then avoid this company. I now use another provider, and my line has not dropped once.