GF
Goldfields Fibre
Unclaimed Business
GF
Goldfields Fibre
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Entertainment & Gaming
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Goldfields Fibre
Goldfields Fibre has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Goldfields Fibre across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJM
Juliana M
1 reviews | Active since Jan 2020
3 Oct 2025, 05:37
Goldfields WiFi NONSENSE
I am disappointed with Goldfield WiFi and fibre I had to cancel my contract with them because I am now aware that they make you signed contract without giving you or explaining to you in details,I had contract with them since last year I only find out that when you move from place to another there’s an reinstallation money of about R1000 that you have to pay ,my problem is they never explain that they will make you sign the contract in the hurry when you ask the detail of it they just say you just agree that they have installed the WiFi at your place,I am ****ed off because they didn’t explain the full details of that form.
Helpful (0)
|Replies (0)JM
Juliana M
1 reviews | Active since Jan 2020
3 Oct 2025, 05:37
Goldfields WiFi NONSENSE
I am disappointed with Goldfield WiFi and fibre I had to cancel my contract with them because I am now aware that they make you signed contract without giving you or explaining to you in details,I had contract with them since last year I only find out that when you move from place to another there’s an reinstallation money of about R1000 that you have to pay ,my problem is they never explain that they will make you sign the contract in the hurry when you ask the detail of it they just say you just agree that they have installed the WiFi at your place,I am ****ed off because they didn’t explain the full details of that form.
0
Replies (0)aN
ashley N
1 reviews | Active since Jan 2020
2 Sept 2025, 11:17
Poor Service, Rude Support, and No Accountability – Avoid Goldfields WiFi / Kwik Fibre
I’ve held back for too long. Here is my experience. I have had constant issues with my internet line while with Goldfields WiFi / Kwik Fibre. The problems were not WiFi related, but direct LAN line failures between the router and my PC. My connection would drop without warning, sometimes stay down for hours, and this continued for days at a time, making it impossible to work. I followed every instruction their team gave. I reset routers. I swapped out cables. I sent multiple screenshots. I even provided photos when they asked. Yet the service never improved. Their support team’s tone? Rude, dismissive, and at times, condescending in a way that felt racially charged. When I politely asked for professionalism after being spoken to with attitude, the response was defensive and aggressive. When I clearly stated the problem wasn’t the cable (and had used multiple cables), they sarcastically asked, "You think that cable is acceptable and stable as is?" — completely ignoring everything I’d said. They also made ridiculous demands like asking to remotely access my PC via AnyDesk, while I had no internet. That alone should tell you how disorganised their technical support is. After weeks of this, I formally cancelled my service on 19 August 2025. Now they’re trying to bill me for September, citing a clause in the debit order form — not a service contract. I’ve asked for this “service agreement” multiple times. They’ve provided nothing. At this point, I’ve escalated the matter to my legal team. --- If you value: Stability, Respectful customer service, and not being gaslit by your provider when the problem is clearly on their side, then avoid this company. I now use another provider, and my line has not dropped once.
Helpful (0)
|Replies (0)aN
ashley N
1 reviews | Active since Jan 2020
2 Sept 2025, 11:17
Poor Service, Rude Support, and No Accountability – Avoid Goldfields WiFi / Kwik Fibre
I’ve held back for too long. Here is my experience. I have had constant issues with my internet line while with Goldfields WiFi / Kwik Fibre. The problems were not WiFi related, but direct LAN line failures between the router and my PC. My connection would drop without warning, sometimes stay down for hours, and this continued for days at a time, making it impossible to work. I followed every instruction their team gave. I reset routers. I swapped out cables. I sent multiple screenshots. I even provided photos when they asked. Yet the service never improved. Their support team’s tone? Rude, dismissive, and at times, condescending in a way that felt racially charged. When I politely asked for professionalism after being spoken to with attitude, the response was defensive and aggressive. When I clearly stated the problem wasn’t the cable (and had used multiple cables), they sarcastically asked, "You think that cable is acceptable and stable as is?" — completely ignoring everything I’d said. They also made ridiculous demands like asking to remotely access my PC via AnyDesk, while I had no internet. That alone should tell you how disorganised their technical support is. After weeks of this, I formally cancelled my service on 19 August 2025. Now they’re trying to bill me for September, citing a clause in the debit order form — not a service contract. I’ve asked for this “service agreement” multiple times. They’ve provided nothing. At this point, I’ve escalated the matter to my legal team. --- If you value: Stability, Respectful customer service, and not being gaslit by your provider when the problem is clearly on their side, then avoid this company. I now use another provider, and my line has not dropped once.
0
Replies (0)OC
Olga C
1 reviews | Active since Jan 2020
23 May 2025, 10:54
Goldfields Wifi has the worst servers ever
Goldfields Wifi has the worst servers ever. We have been experiencing a wifi outage sine Monday, we logged in with Goldfields Wifi and it on Friday we still didn’t have any Wifi or feedback on when the problem is being solved. They blame Evolet as they are only the contractors, but we aren’t pay Evolet. We have phoned and WhatsApp them again and again but they can’t give us an answer or even assist. They have the worst servers I have ever came across!
Helpful (0)
|Replies (0)OC
Olga C
1 reviews | Active since Jan 2020
23 May 2025, 10:54
Goldfields Wifi has the worst servers ever
Goldfields Wifi has the worst servers ever. We have been experiencing a wifi outage sine Monday, we logged in with Goldfields Wifi and it on Friday we still didn’t have any Wifi or feedback on when the problem is being solved. They blame Evolet as they are only the contractors, but we aren’t pay Evolet. We have phoned and WhatsApp them again and again but they can’t give us an answer or even assist. They have the worst servers I have ever came across!
0
Replies (0)dP
dawie P
1 reviews | Active since Jan 2020
12 May 2024, 20:27
Worst after hour service!!!!!
Worst after hour service from their standby team!! They don't pick up the phone, they have no intention of helping their clients. Have have been without wifi since Friday, throughout the weekend!! Do you have any idea how to keep kids busy for a weekend?? Wifi is still not fixed !!!!!!!!
Helpful (0)
|Replies (0)dP
dawie P
1 reviews | Active since Jan 2020
12 May 2024, 20:27
Worst after hour service!!!!!
Worst after hour service from their standby team!! They don't pick up the phone, they have no intention of helping their clients. Have have been without wifi since Friday, throughout the weekend!! Do you have any idea how to keep kids busy for a weekend?? Wifi is still not fixed !!!!!!!!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2022, 17:11
Goldfields Fibre/Kwikfibre
Is there no Fibre regulator who is able to save us from such useless internet service providers, please. We pay for our service every month but we get no service every month. Probably one of the worst ISP's I had to deal with.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2022, 17:11
Goldfields Fibre/Kwikfibre
Is there no Fibre regulator who is able to save us from such useless internet service providers, please. We pay for our service every month but we get no service every month. Probably one of the worst ISP's I had to deal with.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Jan 2022, 09:36
Evotel/Goldfields Fibre - what a mess
Goldfields Fibre is the worst. It is criminal that these dishonest companies are allowed to operate. There licences should be revoked. They are basically stealing from consumers. The regulators should seriously look into this. I live in an complex where I have no other choice of an internet service provider but Goldfields. I pay R699 per month for a 25/25mbps line but have never even got close to that speed. I am currently on speed of less then 3mbps. I have queries with their call centre but they have little to none respect for their customers as I have for the last six months had no response to any of my queries.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Jan 2022, 09:36
Evotel/Goldfields Fibre - what a mess
Goldfields Fibre is the worst. It is criminal that these dishonest companies are allowed to operate. There licences should be revoked. They are basically stealing from consumers. The regulators should seriously look into this. I live in an complex where I have no other choice of an internet service provider but Goldfields. I pay R699 per month for a 25/25mbps line but have never even got close to that speed. I am currently on speed of less then 3mbps. I have queries with their call centre but they have little to none respect for their customers as I have for the last six months had no response to any of my queries.
0
Replies (0)TE
Tinus E
1 reviews | Active since Jan 2020
16 Nov 2021, 11:36
Internet
They've blocked me on the message I've sent from my phone.After I laid the first complain ,we got internet an hour and n half afterwards.but now we battle once again with our internet speed.We phoned Goldfields WiFi fibre yesterday ,the technition from Goldfields WiFi fibre then runner a speed test via our labtop,and he only could get 75mbs,we should run at 1gig.He then wasn't able to help us ,and again the matter was forwarded to Evotel,again Goldfields WiFi fibre wasn't able or capable to help.This morning I phoned Evotel and spoke to Marius about the matter, he checked on his system ,and said that he will notify his engineers which will rectify it,Marius from Evotel said that he will call me back after 13H00.Now I'm waiting. I mean we are paying for a one gig line and not a 75mbs Line. Pleased if you can be able to help
Helpful (0)
|Replies (0)TE
Tinus E
1 reviews | Active since Jan 2020
16 Nov 2021, 11:36
Internet
They've blocked me on the message I've sent from my phone.After I laid the first complain ,we got internet an hour and n half afterwards.but now we battle once again with our internet speed.We phoned Goldfields WiFi fibre yesterday ,the technition from Goldfields WiFi fibre then runner a speed test via our labtop,and he only could get 75mbs,we should run at 1gig.He then wasn't able to help us ,and again the matter was forwarded to Evotel,again Goldfields WiFi fibre wasn't able or capable to help.This morning I phoned Evotel and spoke to Marius about the matter, he checked on his system ,and said that he will notify his engineers which will rectify it,Marius from Evotel said that he will call me back after 13H00.Now I'm waiting. I mean we are paying for a one gig line and not a 75mbs Line. Pleased if you can be able to help
0
Replies (0)TE
Tinus E
1 reviews | Active since Jan 2020
12 Nov 2021, 12:19
No Internet
It's 4 days now ,that we are sitting with no Internet. We phoned Goldfields WiFi fibre since,they said they lodged a complain at Evotel, we then starting to bypass Goldfields WiFi Fabre as no one is capable to help.Now we are only operate threw Evotel as it seems they are the only one to help us,its 2days later ,after several complaints were processed, and after a lot of phone calls were made,nothing had changed yet.We don't know whom to go next,please 2Bernardstreet Riebeeckstad Welkom
Helpful (0)
|Replies (0)TE
Tinus E
1 reviews | Active since Jan 2020
12 Nov 2021, 12:19
No Internet
It's 4 days now ,that we are sitting with no Internet. We phoned Goldfields WiFi fibre since,they said they lodged a complain at Evotel, we then starting to bypass Goldfields WiFi Fabre as no one is capable to help.Now we are only operate threw Evotel as it seems they are the only one to help us,its 2days later ,after several complaints were processed, and after a lot of phone calls were made,nothing had changed yet.We don't know whom to go next,please 2Bernardstreet Riebeeckstad Welkom
0
Replies (0)