Active since Sep 2016
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6 reviews15 months ago
************ business dealings
I would like to warn consumers of Vodacom's dirty tactics to try and stop you from canceling your Fiber service. Since changing from my previous service provider to Vodacom due to it being cheaper for the same line speed. I have had endless problems with the Vodacom line. As soon as our power goes off and it switches on again. We cant log in to the network or only one of the two (2) frequencies (2GHZ and 5GHZ) is working. This has been going for the past five (5) months. We work from home and some of our devices can only connect to one of the two (frequencies). We decided to cancel the service and rather go back to our old service provider even if we have to pay more. Please bare in mind that we already paid for our first installation which is still intact. Vodacom only supp**** a cheap router worth R300 which we connected ourselves as it arrived via a courier company. A call center agent from Vodacom dealing with cancellations advised us that we have to pay R2050 in order for the to cancel. Our obvious reply was, that they can not charge us for an installation which they are trying to do if they in fact did not do any installation. Her reply was, "then you will not have internet connection and you wont be able to change to another service provider". I asked her to put this to us in writing and her response was that they do not deal with emails. This day and age...how about that. Please help!
106 replies
23 months ago
HOME-CONNECT INTERNET SERVICE PROVIDER
The lack of respect for home-connect customers in townships is shocking. I will be taking my business elsewhere. It seems like all internet service providers are trying to maximize their profit margins by dishonest and false advertising. I placed an order about a year ago for a 25mbps upload and download speed. I never even got close to that kind of speed. I queried it with hem and was totally ignored. They then without my consent pushed my speed up to 50/50mbps and obviously charged me more for it. Yet I still could not even get to 12mbps for 99% of the time. After quering this the second time and questioning why I was moved up to a faster speed without my consent. I was blocked from being able to check my speed and my query once again was ignored.
53 replies
50 months ago
AA Warranty is a rip-off.
I spoke to a call centre agent a few years ago and explained that I bought my second hand vehicle from a dealership. It had a full service history and I kept to the service intervals to make sure that the service history of the vehicle is up to date. Never was I asked if I have tax invoices for the services which I done as well as the previous owners. Otherwise I would not have taken out the warranty. I have not claimed for 4 years and now I submit a claim. My claim can not be processed because I do not have all the tax invoices for the services. I supplied all other info even proof of my service book to indicate where services were done and what services was done. I requested an answer 7 days later nothing yet. I even asked for them to either approve my claim or decline. This company is ripping people off and they should be closed down.
106 replies
50 months ago
Goldfields Fibre/Kwikfibre
Is there no Fibre regulator who is able to save us from such useless internet service providers, please. We pay for our service every month but we get no service every month. Probably one of the worst ISP's I had to deal with.
0 replies
52 months ago
Evotel/Goldfields Fibre - what a mess
Goldfields Fibre is the worst. It is criminal that these dishonest companies are allowed to operate. There licences should be revoked. They are basically stealing from consumers. The regulators should seriously look into this. I live in an complex where I have no other choice of an internet service provider but Goldfields. I pay R699 per month for a 25/25mbps line but have never even got close to that speed. I am currently on speed of less then 3mbps. I have queries with their call centre but they have little to none respect for their customers as I have for the last six months had no response to any of my queries.
0 replies
78 months ago
Disgusted at the lack of urgency by the UIF
I was retrenched on the 31/03/2019 and applied to the UIF for my benefits the week after. At first the service was good because I received communication from the UIF within 14 days. I received my first payment a month after but the whole payment was held back by the UIF because according to them it is an over-payment because I withdrew from the UIF while I was employed. I disputed this and investigated the matter myself and even provided proof to show that there findings were incorrect. It is November 2019 and I have had no positive feedback from the UIF. I drove to Pretoria from the westrand to try and resolve the matter just to find out that the lady who apparently is dealing with my query is and has been on study leave for sometime already. I just don't understand the fact that there is no one else to continue with my query while she is not there and it is so frustrating because you are sent from pillar to post because no one is willing to take responsibility...I am pleading to someone out there to assist me in getting this matter resolved. I have a handicapped son at home I need to care for and have not earned a salary for the past seven(7) months. I still do not have any answers from the UIF. I sent an email to the UIF complaints department two(2) months ago but I have not received any reply.
0 replies
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